Kitchen Remodeler reviews in Wheaton, Illinois

Don't Do It!

I ordered an item in July. When I placed the order there was no indication it would be delayed. After placing the order, I received a confirmation stating the order would ship when all parts were available. There was only one item in my order and all parts should have been together. This didn't make a lot of sense but I decided to give it some time as I really wanted the particular item.
I finally gave up on them 5 months later. They were still unable to fill my order. I requested a refund of my $189.00. They told me it would be issued. When I didn't receive the refund, I called them back and was assured it was processing. It has taken me multiple (7-10, I've lost track) calls over a period of more than 5 months to attempt to get a refund. Each time, I was assured It was processed, yet I never received the funds. I'm still working on it. What a waste of time!
Also, what a scam! I can only imagine how much money they make on this: take an order they can't fill and play dumb when the refund isn't issued. If people don't check their credit card statement and don't follow up on the supposedly issued refund, they keep the money! I would go elsewhere.

So disappointed with this company's handling of a broken bath tub. My contractor was running behind schedule, so when it came time to install the bathtub (an acrylic from Streamline) it was literally cleaved in half despite pristine outer packaging. I sent photos of the damage, but they said it was on me because it wasn't immediately reported. They didn't even contact the carrier that shipped the tub! They ignored my (polite) requests to speak with a manager too. I'll never buy anything from them again...

Ordered a range hood 9/4/24, or so I thought. They charged me about a grand and then sent me an email per their policy within 72 hours, but all it said was they charged me a grand! I already knew that! 9/12/24 we finally tracked them down to inquire about the order and they said they didn’t have it, it was back ordered until the end of the year, but they still charged my card? We requested a refund and they were happy to oblige, or so we thought, and ultimately disputed the credit charge since they dragged their feet on the refund as well. I didn’t want to pay interest on something they never could deliver. They never offered that it was not available but were happy to take my money anyway! Horrible company, buyer beware! Customer service is everything and they suck at it!

Verlissa and her team at Kitchen and Bath Authority in Wheaton, IL did an excellent job remodeling my master and guest bathrooms. This was a turn key project to replace the shower and vanity counter tops. The shower includes a custom made glass door. They also installed new vanity lighting, painted the walls. And replaced the flooring. From design to implementation to final touch uos, they did an outstanding job! I highly recommend Verlissa and her team!

Great service, accommodating and goes above and beyond. I have no complaints with all of my cabinetry and the designing. If you want good service from an honest company, this is it!

July, 2019

In October 2018, we ordered master bathroom cabinetry from Kitchen and Bath Authority, Wheaton, Illinois. We were less than pleased with their products and customer service. KBA measured the room incorrectly, so several pieces of the cabinetry did not fit.

We had four different professional bathroom designers out to our home to see if any of them could work with the incorrectly measured cabinetry we purchased from KBA. We wanted to salvage as much of the order as possible due to the expense we had already incurred.

Unfortunately, none of the designers were able to effectively make use of any of the KBA cabinetry. We have now found ourselves with a garage full of unusable cabinets and had to start over by ordering all new cabinetry from a different remodeling company.

On April 24, 2019, KBA promised a partial monetary refund for the incorrectly measured cabinetry. To date, we have not received the full refund amount we were promised by KBA.

Lots of wasted time, money and materials.

Verlissa helped make our vision come to fruition in finishing an area in our basement into a little kitchenette (wet bar/popcorn bar). We are so happy! We helped tell her the things we wanted (fridge/freezer, microwave) as well as other little goals and she was able to transfer all of that into the design. She even presented several beneficial suggestions, which I loved in regards to the under cabinet lighting, placement of appliances, and the types of one-touch motorized and slow closing cabinets. She was able to fully maximize the space we have and everything looks great! Thanks so much Verlissa!!

Verlissa was wonderful to work with! Not only was she was very helpful in picking out a bathroom vanity, she went out of her way, on off hours, to change how the vanity was delivered. This enabled us to get it a few days early to meet a deadline. I highly recommend working with her!