Service Plus Heating, Cooling, Plumbing & Electrical

If I could give negative stars I would! Stay AWAY from this business!
We paid $20,000 for new HVAC and a mini split. First of all - appointments are not EVER kept! Technicians showed up at 3 p.m. when we had a 8 a.m. appointment. They stayed at my home until 9 p.m., work was not complete. It took a full week to get HVAC and mini split installed. Let me tell you...it did not take a week for them to get their money, they requested it from the bank before the work was complete.

Technicians left a hole in our garage wall, quality control come out and fixed it. A month later we started to see water on our bedroom floor (upstairs) and down our kitchen wall (downstairs). The technicians did not install the drain plug correctly on our mini split. The water damage this created has left us with needing new floors, walls, outside wall, insulation, and paint on 2 floors of our home.

Service Plus - mini split has had 3 technicians - still is not fixed - we have waited 2+ weeks to get someone to come make the correction - again we had a "first" appointment - text, no technician coming today, this is for an appointment made 10 days ago! Managers are supposed to call back, we never receive a call. We have tried to be kind and patient...our patience is running very short. We have not gotten any apology, no offer of some type of refund for $20,000 that is literally running down my walls. Here is a thought...the owner of this business should show up - see what "customers" have to deal with, and let us know our hard earned money spent was not a scam. Oh and when we get the copied response like all the other 1 stars...I am here to tell you, if you call that number, you will go on a return call list that never gets touched.

Service Plus makes communication effectively and provides best transparency. I received multiple text updates and confirmation to track the scheduling progress, and the name of technician with a photo for safety.
The technician James was very helpful, friendly, and professional. He came on time and quickly understood my needs (with limited information provided). He identified the issue and further actions needed from his team. Although the issue has not been addressed yet (due to different area of expertise), I am very pleased about his service and advices. Definitely I will work with Service Plus team to continue the repair work as well as other future plumbing issues.

Hope Plumbing has done a great job every time for our sump pump, storm drain line and AC issues. They are prompt, professional and reliable with their customer service and have provided service exactly as communicated. When our AC went out last month during the heat wave, they brought us two portable AC units to get us through until our installation. We really needed and appreciated that and will continue to recommend Hope Plumbing and use them for any future needs.