HVAC reviews in Cedar Lake, Indiana

Jerry visited our place, diagnosed the issue with the furnace, and sent Joe over for a no-charge quote.

Adam C came across as highly competent, respectful, and efficient. He got the job done quickly and left everything tidy, also taking the time to educate me on maintaining my new furnace effectively.

We've been loyal customers of Illiana Heating and Air Conditioning for decades. Recently, we needed a new furnace and AC system, which Dan helped us with by sending over recommendations and pricing options. I met with Dan on a Friday morning to discuss our choices and get answers to my questions. He provided valuable insight that helped us select the perfect system for our home. The installation happened three days later, on Monday, and the technicians, Adam and Jacob, arrived promptly at 8 am. They explained their plan of action and worked efficiently throughout the day to complete the job. Adam took extra care to ensure the fan speed was just right. We're grateful for Illiana's honesty and exceptional service over the years - a true testament to their professionalism.

I've found a reliable service provider for my HVAC needs - Illiana is great. Their technician, Alex, was courteous and skilled, doing a fantastic job fixing my furnaces. I'm eager to have them return next spring.

I recently had to replace my HVAC system in my new home, which was a hassle. Jerry B came out to assess my old unit and found it wasn't safe to run due to a hole in the furnace - not their fault, just a design flaw.

Dan K followed up with a fair quote the same day, which was convenient. The work started and finished on the next day, done by Adam and a colleague who were courteous and diligent. They respected my property and showed me both units when they were completed.

I now feel confident in my new system's performance and have peace of mind with its warranty coverage. I'm glad I chose Illiana Heating & Air Conditioning for this job - they did it right!

We're thrilled with the recent upgrade to our home's heating and cooling systems, courtesy of Illiana. Our 22-year-old furnace and AC unit were on their last legs, having failed us last year. So, when we decided to get new units, we wanted to make sure we got the best deal. Illiana delivered not only at a competitive price but with top-notch equipment.

From the start, Michael's initial visit showed us that they're a company that values professionalism and customer service. He was friendly, courteous, and efficient, making the estimate process seamless. Dan took it from there, working patiently to understand our needs and delivering exactly what we wanted at a fair price. Kevin followed up with accurate measurements the next day, and the installation team did an outstanding job.

What impressed us most was how they went above and beyond. They not only installed new lines, redirected duct work for better access, and upgraded our AC unit – but also improved the overall appearance of our furnace room. We were surprised to find that they'd upgraded our drain hose and water lines to our washer and dryer without charge.

As a contractor myself, I can confidently say that Illiana exceeded expectations in every way. Their expertise, workmanship, and customer-centric approach make them an exceptional choice for anyone seeking HVAC upgrades or maintenance. Don't hesitate – contact Illiana; you won't be disappointed.

Had work done on my furnace and the service was top-notch. The technician was knowledgeable and explained everything clearly, even pointing out a potential issue with my heat exchanger. They provided alternatives without being pushy, and I appreciated their approach.

John serviced our AC in spring and furnace in fall, was very personable and thorough. The technician is on the frontline, showcasing the company's reputation. His professionalism leaves a positive impression, making us appreciate the service provided by him.

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Three stars for Illiana's services. Tony checked my furnace, AC, and thermostat, which was helpful in figuring out the right settings on my thermostat. He also determined I needed 12 ozs of coolant, which he added.

Tony made the service call (free since it was under warranty) a learning experience. Thanks to him and Illiana!

Jose' recently helped me figure out why my furnace might have been acting up - turns out, it was just a dirty filter. The fact that an experienced technician like Jose' could diagnose the issue so quickly put my mind at ease.

I'm impressed with Dan K.'s professionalism and knowledge on heating/cooling options. He explained everything clearly and worked with me to find affordable solutions. Same-day service was also appreciated.

The Illiana team did a great job installing my furnace and AC, thanks to Misha and Adam's hard work. They tested both units thoroughly and answered all my questions patiently. Overall, I'm happy with the service - a solid team effort!

We had a great experience with this home services business. They helped us get our new furnace and air con unit up and running quickly and efficiently. The installation team did an excellent job, making the whole process hassle-free. Highly recommended.

I was left shivering in the dark during that freezing spell, but they quickly sent someone over the next day. Alex P turned up and sorted everything out, now I can finally get some shut-eye with my old pup by my side.

My first experience with Illiana Heating and Cooling went well. The technician kept me informed about their arrival, which is more than I can say for some companies. They showed up on time, were knowledgeable about their work, and polite. The area around the furnace was spotless after they finished. For the price, it's a good value.

Our technician Kentrell was extremely knowledgeable, professional, and courteous. He answered all our questions thoroughly and left a lasting impression on our family's experience with the service.

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We bought an advanced HVAC system that was touted as top-of-the-line by the salesman, who even asked if we needed any extras during the purchase process. However, after it was installed, our old thermostat proved to be incompatible with the new system, rendering it less efficient than expected.

Trying to discuss this with Illiana from the company, I found the communication to be abysmal. Eventually, they acknowledged a mistake on their part and admitted that we needed an expensive replacement thermostat. To my surprise, however, they refused to take any financial responsibility for the error.

When I suggested paying for the new thermostat myself and having them cover the labor costs, Illiana told me it wouldn't make sense for them to assume any liability. That's when I realized that as a customer, I was on my own once the system was installed and paid for in full. I would advise others to shop around, ask plenty of questions, and be prepared for the possibility that the company will walk away from you after the sale is made.

The new team arrived promptly yesterday, getting the paperwork underway. Misha showed up today with a colleague, efficiently installing their new Bryant system. Upon completion, they left no signs of their presence behind. The rebate forms were filled out and ready for my personal details. Notably, the new system is significantly improving over my outdated 25-year-old setup, providing even heat and quiet operation. I'd recommend this company to anyone in Cedar Lake seeking reliable, courteous service.

Alex and Joe provided exceptional service - they're incredibly genuine, hardworking, and professional. The before-and-after photos really made the job stand out. It's clear that they put a lot of effort into getting it done right. I wish more contractors had their work ethic and customer care skills. They truly deserve top marks!

We were very pleased with Kevin's initial assessment of our furnace issue. He demonstrated extensive knowledge and accurately identified the problem. A replacement gasket needs to be ordered, which should resolve the issue upon installation. We're looking forward to a successful fix.

Had to schedule an appointment on a Saturday due to a minor issue that didn't warrant the 120 initial fee. The technician arrived and did their job, but the invoice was a letdown. They couldn't find the required part for the furnace repair, so they'd have to order it by Monday. The estimated total came out to be way too high - significantly more than the actual cost of just the part. I took some time to look up the part and found it was only 113. This labor cost is excessive considering the difference in price between the part and the invoice.

This service provider was extremely polite and proficient. They did an excellent job on my furnace maintenance and inspection. The technician, Kevin, was outstanding. I would highly recommend them and would definitely request his services again.

Cleaned my vents for the first time in decades, couldn't believe the difference. Professionals showed up spot on, got the job done efficiently, and left it sparkling. Top-notch work, friendly guys, and fair prices - a rarity these days!

I had my ducts serviced by two professionals who blew me away - no pun intended. They arrived on time, looked the part, and took their job seriously. I even provided them with booties to keep my carpets clean, but they already had their own in case they needed them. The after pics were a nice touch, showing the improvement before and after. What really impressed me was how meticulous they were, vacuuming below the vents to pick up any debris that fell on the floor. I'm thoroughly satisfied with this company and would highly recommend them - thanks, Illiana Heating & Air Conditioning!