Peterman Brothers Heating Cooling Plumbing

Quickly diagnosed problems. Explained everything in detail. Discussed best course of action to ensure the issue was resolved. Friendly and respectful very polite. Wore shoe covers to protect my home.

Willy is great! Friendly, professional and knowledgeable. Our home was build in 1966 and on a slab. He explained everything to me, found the issue and fixed it. Dillon came out with the camera as well. Both were very knowledgeable and helpful. We purchased their membership plan to help with future issues as well. I highly recommend Peterman Brothers!

I used Peterman for a few years for our service. I even had them install a new sump pump for us and they did a great job. I always loved their technicians so when it came time for a new water heater and water softener we chose them again over 2 other quotes. We had installation issues leaving us with no hot water for almost 24hrs and the incorrect water softener installed. When I called to get after hours help I was met with rudeness and lack of empathy. The issue was fixed the next morning which the tech advised could have been handled just over the phone the night before had the proper channels been followed to provide support. I have been so unsatisfied with this experience I have canceled my maintenance and did not move forward with installing the water softener. I'll continue to stand behind their technicians but the managers and phone support folks that I encountered are undertrained and the opposite of what I would consider to be an acceptable level of customer support. This includes two different managers/supervisors while I was attempting to escalate my issue. Update 60 days later- the water heater installed is now leaking and our humidifier on our furnace does not have the proper water supply going to it so it will not run. Again, I continue to be very frustrated over spending $3500 on a new water heater and am in worse condition than I was with the old unit which was working properly despite being 10 years old.

Another update- Customer experience team/management follow through is non existent. I can't respond to the comment below but I did email the service group as requested and did not hear back. It's very surprising anyone would not be able to locate my account considering the same day that the response was placed here their tech was onsite and I received a work summary to the same email address I use on this account.

Last update as of 1/1/25- After another leaking incident I finally spoke to the plumbing manager. He and a technician came out to my house, spoke with me and they provided a solution that is working now (In hindsight the original sales rep probably should have proposed this to us upon installation). They covered the cost and extended my warranty for 10 years a no additional charge. I am really pleased with how they made it right. I am still unsatisfied with how much work and time it took but I'm glad that it is now and since trust has been restored I will continue using Peterman for my maintenance of plumbing and HVAC. Their techs truly are incredible and professional.