Electrical reviews in Fort Wayne, Indiana

Good place for electrical needs.

Thumbs up

Great costumer service

...ladies at front desk knew very little.

Staff friendly and know there stuff

Great knowledgeable staff always willing to help.

terrible customer service not customer friendly

This company is very knowledgeable about the products that they provide.

Things were ready to pick up, card reader has issues, he finally had to type it in to process.

Nice selection of lighting and ceiling fans. Competitive pricing and a very helpful staff.

Slowest, least stocked branch, horrible. There was a reason why I had stopped using wabash electric years ago

This is our go to place for all of our local electrical supplies. Brad takes great care of us at the counter.

Super easy online ordering. Fast and smooth order pickup. Darned nice folks to work with!

Friendly people. Plenty of room to unload and get turned around. They unloaded me very quickly. I was in and out in under 30 minutes.

Nice selection and very helpful courteous staff until closing time. Felt rushed out the door. We even made a purchase. It really rubbed me the wrong way.

Came in because a piece from a ceiling fixture from somewhere else broke. They were able to locate a replacement after looking for a while and handed it to me with no charge. That's the kind of customer service that will ensure that this is the first place I think of in the future for any lighting needs.

Best customer service around. Kendall Electric takes good care of their customers. If Kendall Electric doesn't have what you need in stock, they will have it transferred from another location usually in one day. Don't forget to have a bag of popcorn when you visit.

Absolutely terrible customer service. Don’t walk into this facility without detailed pictures of every common item and fitting that you are attempting to purchase from this store. If you have any quantity of returns or heavy items, make sure to bring help or a back brace. The friendly staff will sit on their stools and won’t so much as help you with a door (I learned this the hard way with over 1000’ or conduit that was over ordered.) If you make it in far enough to request that somebody assist you for purchasing or accept your returns, be ready for an awful attitude in return to the request. They most definitely have no respect for a contractors time. This is the only store within the chain that I have ever received this type of poor service from. I have never heard anybody, in the public service industry, so blatantly complain about “dealing with returns” , directly to the customer, like I had today. I was appalled at the immaturity of the gentleman and how he made childish faces and rude comments the entire time. We will be using other suppliers for future jobs local to northern indiana.

Consider purchasing your lighting, ceiling fans and electrical from a major retailer. If you have issues with Kendall Electric they will not stand behind their products or warranty with zero customer service blaming the manufacture.

I just want to leave a good word for all of the vendors who have stepped up to help us out with an urgent matter. Thank you, Brandi and Kendall, for having our backs! They helped us get parts we needed asap and with a sense of urgency. When we thought we had an issue with delivery, Brandi was there to help us sort it out. Thank you!

Hello,

I'm a Tier 1 Emergency Responder. This place saved my butt on a service call that required a special vapor tight light fixture. They had it in stock when nobody else in town did.

I called countless supply houses in the area as well as drove to them in search of this fixture.

This place was the place that saved the day. Saved me a return trip. Saved me hours of time.

Oh, I forgot to add the part about "the new girl" running up to the front with the fixture like a super hero because she had thought that I had already left.

I tell ya folks. In this world, most people don't care. The ones that do ? They only take it 80%........ You gotta respect the hustle. Pun intended 😉

P.s. Congratulations to them for impressing the famous guy ! Plant good seeds, harvest good crop 👌