Brook-Mill Appliance Repair

We had a piece of plastic fall in an inaccessible place in our oven and ignite. Brook-Mill was able to schedule a technician the next day. Phil came out, determined there was no damage (just a bit of a mess) and in a little while we were ready to go again. The service call charge was a lot less than I expected.

Technician: Jack Gibson
We had our refrigerator fixed by them. Jack was very thorough and resolute towards getting the unit working as new. We greatly appreciate the timely response.

Wow, what a terrible experience.... I took my Fender Blues Junior guitar amp into Brook-Mill because that's where Guitar Center sends their repair jobs. Thought I'd cancel out the middle-man. My first encounter with a woman behind the counter at Brook-Mill was incredible; I have never been treated so rudely. She did not look up when I entered - there was no one else in the place - and she never even acknowledged my presence until I said hello, at which point she stopped what she was doing on her computer and turned to me so I could see she was holding a phone to her ear. She shouted, "I'm on the phone!!!" to me in a way that made me want to just walk out immediately. Unfortunately, I waited. When she was ready, I explained the problem with the amp to her. Things were written down, etc. Four days later, they still had not looked at it. When they did call back, I picked it up, paid for it, took it home, and it did not work - horrible humming noise. I took it back - of course they were puzzled, as "It's such an easy circuit." They took another three days before I called. They "were just now looking at it, and it works now." Picked it up, took it home. Smoke and noise at a gig. I was frustrated. I took it back. Waited three more days. Called again. This time, it was "just an old tube that had blown. It works now." I went in, picked it up, took it to a rehearsal, and one of the pre-amp tube sockets just kept frying tubes. I went through three tubes in 10 minutes - in the same tube socket they had replaced!! They had evidently just replaced the tube without checking to see what had blown it in the first place. Incredibly incompetent. Finally, I took some advice from some musician friends and took it to Sweetwater, but this is after wasting three weeks and $160...avoid this place!!! BTW - if this review site would allow NO STARS, I would have rated it that way.