Plumbing reviews in Indianapolis, Indiana

Lee is probably the slowest supply house, that’s most plumbing contractors don’t like going.... could’ve drove further out and still made it back to the job before they grab a few items.

Good people, awesome service. Not much stock! 1/2 our order always on back order.

Hardly ever have every part you need and if by some miracle they do, it takes about an hour to get parts no matter how slow or busy they are. Probably the worst supply house in the Indianapolis area.

Said they would call when the part arrived. 6 hours after they received the part, they never called back to inform the part has arrived. Very unprofessional.

Great place to unload. Off 465 west take exit 2a keep straight will be on your right. Enough room to spin around and put it on the dock

Went to spend upwards of $1400 on a washing machine and the guy states his ONE AND ONLY appliance specialist is out for “Weeks” and there is no other person to help.
Poor business

No help whatsoever when it comes to finding parts for anything they sell. They can’t answer there phones. Costumer service is trash. If I could give them half a star I would because they aren’t even worth one.

Was referred by Duncan Appliance, was told Lee's would call me so I could shop for a dishwasher. No one called. I called and left a message, no response. So, I drove to showroom on Madison Ave. Showroom was closed, no one there to offer assistance, just let me walk around. I am not impressed

These people know their appliances. I did a purchase and install of a fairly unique oven/range recently. The lead installer was committed to the project and did an incredible job. Very satisfied.

I got my materials and the staff is nice. But, for some reason they've gotten significantly slower ever since they do curbside only (COVID Reasons for sure). I've waited an hour just for materials multiple times. Time is money.

I've been here twice in the last few years, and both times everyone was extremely nice and super helpful. Both times my furnace was having issues, and i know basically nothing about furnaces, and they helped me out. Prices were great.

Bought a $19000 Sub zero fridge! Installed it July 12th with two different handles and today Aug 3 Rick is telling me that it'll be another week before the panel arrives even though I was told it was going to be installed on July 24. So... No one ordered the panel? This is poor service. I will not tolerate being lied to and they just have to come get it.

Went in with my wife. Only one person at help desk. Serving another customer. The others we're out back standing and talking they seen us but didn't care. When we received help from one of them he was rude. Won't visit that place anytime soon.

We lost an 80 gallon water heater this past Friday (Dec 22nd) and we managed to call Lee about 3 minutes before they closed for the holidays. They were the only place in town with an 80 gallon in stock and they ran the transaction and left the water heater on the loading dock for us. Huge thanks for taking care of us at the very end of shift on a Friday before the holidays

Very slow customer service. Slow answering the phone. A dozen rings or so. 5 minutes on hold then get dumped into a voice mail. They seem understaffed and lack knowledge, at least on the HVAC side. Their pricing is a little high compared to other supply houses but if they had good, fast, quality customer service it wouldn't be a big issue . I do my best to avoid buying from them but sometimes I don't have an option.

My wife and I decided to purchase a washer and dryer from Lee Supply rather than Home Depot, Menards or Lowes because they were the supplier for the new house we were buying so we assumed they could coordinate delivery better than the box stores. I ordered and payed for the appliances on 12/12/22. We moved in on 1/3/23 and the appliances still hadn't arrived at their warehouse. Finally delivery was to be made on Wed, 1/11/23. They showed up with one white appliance and one blue one. Not what we ordered. They tried again on Mon, 1/16/23 and again one white and one blue. Third time was a charm as delivery was finally accomplished on Fri 1/20/23. It appears their warehouse and the office don't communicate very well. To make up for the delayed delivery and our inconvenience, our sales rep Rick Ferguson volunteered that the warehouse suggested they refund our $79.99 delivery charge. Of course that never happened. Next time I'll go to one of the box stores to purchase my appliances and get delivery in a day or two.

This place and staff deserves -5 star very rude and unprofessional.

"I had a terrible experience with Lee Supply Indianapolis. Their customer service was abysmal, with unhelpful and rude staff. The guy who was sitting in the office looks like manager, he don't know how to talk to customer, very very rude and unprofessional. I don't know who appointed him as a manager..if you see manager treated customer very badly then what do we expect from other staff. I wouldn't recommend shopping here if you're looking for a pleasant experience and value for your money."

Great place to unload. Always fast,friendly & kind.