Blair & Norris

I was very happy someone came out to help me with the well. But I have to question why Gary change the part that was only 2 days old and was not the problem. Was it so he could get his $125 service fee? Also I was charged for a part I didn't even need. I was expecting to pay something but in reality he knew the problem he should have just told me and I would have been happy to report him on Facebook. $150 and not even 20 minutes work. Live and learn. Gary was nice and polite.

EDIT To company’s response:
The response of this company is indicative of how they operate. I was scheduled for a normal estimate NOT an emergency request. While their two men stood on our property and reviewed the recorded call they never mentioned “you said emergency” and he even admitted I was right but turned the blame on me.

At the end of the day, your team did absolutely nothing to determine any real cause outside of a “total replacement.” Had they opened anything whatsoever they would’ve found it was a simple electrical issue but hey, why not try to get up to $10k whenever you can.

CONSUMER BEWARE: I’ve request multiple callbacks from management but have yet to speak to someone.

I reviewed their site and saw a free estimate so I reached out. I spoke to their customer service team and the technician twice before they arrived to my house. Upon arrival they opened our pit, flipped the breakers and said it will be $8-10K to replace with NO TROUBLESHOOTING.

I declined further service as I said I need to speak to my fiancé first. This is where it all went south.

I was told “you owe me $150 then for the trip.” To literally drive, put eyes on it and do nothing they needed their $150. I said no one, including you and the website mentioned any service fee prior.

He proceeds to review and listen to the call AND CONFIRMED I WAS RIGHT. His response was, “well you should have asked.”

Your team should be responsible for transparency and EDUCATING YOUR CUSTOMERS. I am thoroughly disgusted at how your employees interacted with us and even more so that you couldn’t even muster up the decency to phone me back.

Here we are. Called them on 12/12/24 that our tank was full!! It is now 12/15/24 and no call back!! Absolute asinine! Not sure how they stay in business. Called a different company and it's already drained and cleaned out! Lost our business!