Pools of Fun

To whom it may concern — We just paid $350.00 to that has turned into $4,000 to have Pools of Fun dump the entire winter leaves and debris from the tarp Pools of Fun used to close our pool last season, directly into our pool.
I called the office to confirm I was home and the pool gate was open and ask to ask to have the tech call or text me in case they had any questions or concerns.
I watched in horror from our security camera as the tech and another lady laughed and dumped the leaves into the pool. “That will be fun cleaning up”
Jaci at Pools of Fun stated the tech said “it couldn’t have been avoided” and that it was “imposible” to remove this type of cover any other way.
Keep in mind, they closed our pool last season. Would have been nice to know then.
I am beyond disappointed and their response to seeking a resolution was less than caring.
The tech texted later in the day saying his phone had no signal and that he was “sorry” and offered to come back to clean the leaves out for $175.00 per hour.
It will take us days to clean this and we can no afford to pay that much per hour.
Cleaning our pool will take many days, maybe a full week.
Common sense says no home owner would agree to have debris dumped into their pool. No. One.
I have RA and I can no do physical grilling labor without significant pain. Cleaning this incompetence is going to hurt and take a very long time. I’m devastated. We were so looking forward to getting our pool opened and now I’m in tears.
The opening contract says to clean your cover “as much as possible” this is why I called. I wasn’t able to do a lot because I’m limited in my capacity. I would have paid more or preferred for them to call me and say they would recommend not to open it.
This is the response I received to my inquiry as to why I did not receive a call before the tech assumed I would want all this debris dumped into our pool? I would have rather had them say “we can not open your pool” and I quote:
“Pools of Fun has satisfied the terms of the contract. It is the homeowner's responsibility to remove debris from the cover prior to our arrival. There will be no further action taken.”
How can you be so cruel and disrespectful?
You treated our pool, our sanctuary like a garbage can.
We are devastated.

James did a great job—friendly, thorough and informative. He talked me through some of the steps to care for my pool over the winter and provided good advice.

I had a very sick pool that was getting worse by the day! Angel was able to determine the problem and help with the solution. My water is now sparkling, and she makes sure to review the test history and chemical use before instructing on what to do. She doesn't push chemicals (although I think she is a closet chemist :) but rather helps educate on how to prevent issues. She has been a God send!!