HVAC reviews in Waterloo, Indiana

Tyler was quick and professional. He fix the issue and cleaned up any mess before he left. Quick and professional and reasonably priced. I will definitely use Gibson heating again.

They installed a new toilet in our guest room and did a great job. Blake was courteous, professional and left the work site clean
We would recommend them to friends and family.

Has promt and courteous service. Would highly recommend. Had to have the flow panel and pumps replaced on my geothermal loop.

I love Gibson's! I have used these guys for multiple rental unit installations and cleaning services, as well as contracted jobs for my construction business - they are always punctual and professional. This morning, we gave them a call because our home's central air was not cooling properly (compressor was not running). They had a tech (Isaac) here by noon to diagnose. He was very polite and informed me of all my options. Since our system is now 21+ years old, I feared that we were looking at thousands of dollars for a replacement. Not today! He said the capacitor appeared to be shot, and he was right. They stock a universal replacement in their van, so he had me up and running within about 90 minutes. We've got cool, conditioned air once again, and for just a few hundred bucks! You must give these guys a call when in need!

We woke up this morning to no heat in our home. Gibsons came out same day fixed it.Same day and cheaply fixed it.We are very grateful for this company.

Gibsons has been wonderful to work with. They’re friendly, informative, and fast. We’re appreciative of everything they’ve done for us.

Tyler did a great job. He diagnosed and fixed my heating issue quickly and efficiently. He was friendly, helpful, and knowledgeable.

Ashley and Eric did a wonderful job with installing and setting up a two zone heating and air system. Installing parts and thermostat were installed with care. The zones are working as expected.

Our family will be recommending Ashley and Eric from Gibson’s to all of our friends!!

Mark did a great job. He was smart and knew exactly where to find the issue. I will most definately use them if the need arises again.

I started out with Masters for my central air installation. The technician came out and provided me with an estimate, which I accepted. I then waited a couple of days for the installation.

On the day of the installation, the technician arrived while talking on his phone, often complaining about the job. They informed me that I needed to replace the floor under my furnace and that they would not handle that. I was told I had to hire a professional to replace my floor, which was only about 13 by 13 square feet. Additionally, they said he needed another person to accompany him because he was not willing to go into my crawl space. To make matters worse, they also quoted me an additional $1,000 over the original estimate I had agreed to.

Feeling frustrated, I immediately called Gibbons. Dana came out the same day to give me a quote. He took the time to explain everything to me and understood my concerns. He confirmed that the floor did need to be replaced, but assured me it wasn’t a significant issue and that the central air could still be installed without problems.

A couple of days later, the technicians arrived. One technician fixed my floor at no extra cost, while the other installed the central air. They came around 9 AM and didn't leave until almost 9 PM. Although they took a short lunch break, they worked hard the entire time they were there. I was extremely impressed with their dedication and the quality of their work.

I will NEVER use any other company for HVAC work or any additional services they offer. I wholeheartedly recommend Gibbons. They got the job done right, and my house is now nice and cool.N

Installed unit where old unit was,
Old unit compressor motor seized up due to moisture. Called to asked why that would be place in that same spot if they knew the vent was there. They did not know. Thpictures he took didn't show the left side. They wanted to charge me to come out and fix their mistake. Calling them out on the fact. Got it moved for free. Only price I paid was they used the stone I had collected family fossils. Gems keepsakes in for the fish tanks. Fair trade right? Oh and the attic. I now get to learn for to how my own duct work. Cause this is what they called acceptable. If your a person and not a professional. In any installation manners.... Go get your father in law. And have him over look their work.

We had a tech out to do an inspection and potential service based on what he found. He was very speedy, thorough, and realistic in his recommendations for what needed done with our furnace.

We had our water heater replaced. Gibson's was recommended to us by another company, because they work with mobile homes.

Scheduling was easy on their website with a prompt follow-up call. The office provided all of the information that I needed for the appointment and assured me that they would let me know when to expect the technician.

Once the service technician, Mark, arrived he introduced himself and the plan to diagnose the issue and offer solutions. He thoroughly explained the issue and was able to effectively answer my questions to help me choose the best option for our situation.

Mark worked efficiently to prepare the old water heater for removal while the replacement was delivered. Once the new water heater arrived, Mark made the connections and checked his work, giving us a piece of mind.

Mark was respectful of the home, diligently using the shoe covers appropriately during the entire visit. He was friendly, knowledgeable, and empathetic. I truly appreciate Mark's work and I am grateful for all that he and the Gibson team did to get our water heater issue resolved the same day of the call.

Based on our experience, I would highly recommend Mark and the Gibson Heating & Plumbing team.

We recently upgraded our old Geothermal furnace. They were extremely professional, from the quote, the install, and all follow up. I definitely recommend them,

We could not be happier with the great service. Jason stayed late and worked in the rain. We called around 3:45 pm and by 8 o'clock PM our new water heater was installed and had hot water. Yet still diligently covered his boots before walking in the house everytime. Jason is a true artisan and knows his trade inside and out. He was polite and professional, taking time to explain how water effects the anode rod and explained how to use our new unit. Jason also cleaned up way more than expected. Thank you Jason for the hard work and great job. Thank you Gibsons for the great customer service and great price. We .will be recommending you to all our friends, family, and co-workers.

Kyle and Nick are awesome, and very trustworthy and explanatory. Thank you again. When Shane and Peyton were doing the install of the new geo unit they were met with some challenges, but took care of them and my home . thank you to all you!

Jason at Gibson’s saved us from freezing while under a level 3. Would’ve gone through a deep freeze in the house if it weren’t for Gibson’s emergency assistance (Jason) Truely thankful and appreciative for them! Lifetime return customer here no doubt, god bless!

The technician came out to the house to do the system check up. He found a part that needed replacement. He showed me the part and pictures of the damage to the contactor. He was very professional, knowledgeable, and friendly. He replaced the part, made sure everything was working properly.

Great company for heating and plumbing issues.

Owen was the consummate professional and Gibson was kind enough to refund the cost of a part installed once it became clear the part was not the defective point. That is good business 👍🏼

Ashley was amazing, probably the best experience we've had with a service tech to date. She was knowledgeable, informative, and worked hard. I hope we can continue to have her for future checkups!

They want to take advantage of your misfortune by charging you fees just to tell you if they finance or not. I called outside of normal business hours. Our furnace went out so it was an emergency. I was told by the man who answered, I think he said his name was Tanner but he mumbled through everything, that if we were having an emergency we needed to pay them a normal fee + emergency fee to have someone come out to answer any questions. He was very rude and annoyed from the moment he answered the phone. I just wanted to know if you guys financed or not. Your company just lost an immediate sale on a new furnace and ac if you do 👎 I would have happily paid the emergency fee to see someone immediately if I just knew whether you financed or not.