Constraction reviews in Grimes, Iowa

Roger (and Andy)were very friendly and knowledgeable. Took time explaining everything to us, showed us exactly how windows were built and compared to other windows. They answered any questions we may of had without pressuring us into anything. I'm very excited to get our new windows installed and then also talk about siding our home as well. Thank you Roger (and Andy)!!!!!

Cost was very competitive with others I got 3 quotes and all about the same, I choose Hanson due to the repetition and professionalism.

I had a great experience with Roger during my home consultation at Hanson’s for new windows and gutters. He was professional, well-informed, and took the time to explain the options in a clear and practical way. I appreciated his thoughtful approach and expertise.

I am so disappointed to have to delete my old five star review and do this one.

We met with our sales guy April 26th to get estimates for windows – day of it was great! We were excited to get things going and get improvements on the house done.

1) The windows took months to come in – not until the first week on July. Which is fine and I understand they are built to order, but communication throughout all this would have been nice.
2) Once we finally got the windows in, we go the automated text saying they arrived. However, we had to reach out to schedule a time for them to be installed.
3) We got a time scheduled - it was weeks later before they could be installed. It was scheduled for July 22nd between 8:00 AM – 12:00 P.M.
4) On the day of install at 9:30 AM they called saying it would need to be rescheduled and pushed out ANOTHER week – now pushed back to July 29th.

It just seems like there is no urgency. Once they got the sale, it feels like we were pushed to the back burner.

Another example: we needed/wanted our roof repaired and my husband reached out to the same sales guys to get quotes (he stated at the window estimate they do discounts for return customers). All he asked was if insurance was involved, we said no, and never heard from him again and still haven’t. So we moved on to another roofing company who got us in and new roof put on within two weeks.

The frustating part is you have to move your furniture all around, remove curtain rods, curtains, etc. to prepare for install day. We do all that, just to be canceled on the day of and now hoping they stay on schedule to be installed next week or pray for an opening between then.

We are having to schedule a new appraisal on the home around install, our roofers were moved around to accommodate install, work schedules, etc.

Our home is coming up on 20 years old. Our builder grade windows were starting to show wear and tear and were no longer keeping cold and moisture out or heat in. Ryan from Hanson's did an excellent job walking us through the process of purchasing and installing new windows. He answered every question and concern we had about the process thoroughly. He checked and double checked everything for us, making sure things were done correctly and exactly what we wanted. We have been assured future communications throughout the project from start to finish will be paramount. Hanson's also has affordable financing options and quality lifetime guarantee. We're so excited to get our new windows and will recommend Hanson's, and Ryan, to anyone looking to replace their windows.

Terrible service from the installation team. Scheduled appointments, no one showed up no text or call for days. I had to reach out. It took about 3 weeks to finally talk to someone who helped and Scheduled an installer to finish my job.

Mark came and gave us an estimate to convert our tub to a shower. He was punctual, pleasant and very knowledgeable. Every question was answered satisfactorily and he even gave me his cell number in case I had any other questions. We aren't done getting estimates, but Mark has put 1-800-Hansons in first place by a mile!

Very polite and very informative. Made it very easy to understand about how good Hanson products really are

Among other problems, their installers left TWENTY-THREE NAILS sticking out of the interior oak trim around a single patio door. I learned what their "guarantee" means after I spent two days trying to get them to come back to fix it and they ignored me.

Those of us who have ever been tasked with the thankless job of recessing nails learn pretty quickly that there is a trick to it. And that trick is to know how to use a nailgun properly so that you don't end up with protruding nails in the first place!

I spent the extra money on a "guaranteed" product/installation precisely because I wanted to avoid this kind of hassle and aggravation.

The salesman was very polite and explained everything very thoroughly. Answer all my questions and didn't hurry thru anything. He took his time and made sure that I understood everything about what and how the windows would be installed.

The initial sales call with Thomas Rogers was excellent. It was very informative. We did not feel too much pressure to make a decision - some is to be expected in our opinion. We did make a decision on the initial presentation. It seems like we made a good decision. We will know more about that once the job has actually started and completed.

Overpriced. Unprofessional. Use subcontractors, the install is very unsatisfactory. Save some time and go with someone else that knows what they are doing and had quality craftsmanship. Don’t trust em.
Had roof installed noticed it was damaged or warped and ask them to fix it. Hanson replied that they don’t fix this issue. Then find out they will fix it for another 3200.00 and price gouge me. Refused to pay til they did my roof properly. Hanson got into my account to get the money owed when the job was not done without my authorization. Still haven’t got the roof I ask for. Now they are threatening to put a lien on my house. Still…. Haven’t got the roof I asked for!
In the photo you’ll see the wave in the roof I was never told the rafters or anything was wrong before they put the roof on. Just wanted the quality they promised. Contract is considered fraudulent and misrepresentative with false advertisement written all over it.😒

We enjoyed talking to Ryan. He was professional, competent, personable, and answered all questions. Sometimes, he anticipated questions and answered them even before we asked him about the walk-in shower we were interested in. He offered two prices for the same project -- a little over $24,000 good for a year and a month-end "special" price of a little over $17,000 if we signed up that night. This appears to be a company policy on which Ryan has no control. Overall, it was a pleasant experience.

Roger, very polite and very professional. He explain the product very thorough .Roger is a very nice person, very knowledgeable , and all-around good salesman we appreciate getting him to be our salesman.

Ryan showed up on time and quickly got to work! He explained the whole process, the products and seemed genuinely excited about how our new windows are going to look. I was pleased with the experience and wouldn't hesitate recommending 1-800-Hansons.

Guys were good at mounting the windows and making sure they were sealed. They cleaned up when the job was completed. One screen was damaged and the claim was turned in soon afterwards, so still waiting for them to replace it. I would recommend Hanson's.

Ryan was extremely helpful and knowledgeable. I am a single mom and he made sure to explain the services that I actually needed and what was not necessary. He explained the anatomy of the windows and was able to explain why areas should be replaced. He is making sure to work around my work schedule to get the windows ordered ASAP. Very kind & easy person to talk to! Thank you!!

I had Roger. Thomas come to my house to give me a price on gutter toppers. He was very professional while going through the process with me. If I could give him more than 5 stars I would. He represents the company well.

We were given all the answers that we had questions on. Getting a good price and the shingles we are using is getting us $400. off on our homeowners insurance. Will be getting a new roof in about 3 months earlier if we do not get a lot of snow..

I would not recommend Hanson's for windows, the experience has been terrible from start to finish. Windows were measured incorrectly, the contractors did an incomplete job when installing (rips in 2 of the screens, sticky caulking around the windows, trim did fit correctly due to windows being measured incorrectly from Hanson's) The contractors had to return to repair the work a second time, we had to take extra days off of work because of this. Initial installation was in November after waiting 2 months for the windows from the manufacturer and then the windows had a black debris on them (was told due to poor manufacturing) and job was just finally finished last week 12/20/22. We have received multiple calls/text messages 2 days after the job was complete that our account was being sent to collections and was past due. The issues with in the installation and windows were not our mistakes, however Hanson's windows has treated us like the mistakes THEY made was our fault. The customer service with Hanson's windows has also been terrible, promises for returned calls from managers to help handle multiple issues with unreturned calls from them.

Fair and honest estimate for replacement windows for a home I'll be selling. Roger worked with me to understand what I wanted and suggested ways to enhance the curb appeal and resale value.