Constraction reviews in Grimes, Iowa

Had an estimate done today for tub to shower installed. Very impressed with products and Roger explaining the process of it all and answered all my questions. Project will be done with Hanson's! Below Is finished shower. AWESOME!! Thanks to a great installer, Jesse. Will recommend Hanson's!!

Had $8,000+ in windows ordered, waited a couple months for install and was told on the day of install that they didn’t have the correct parts. They didn’t know they were Pella windows. (I didn’t change windows from when they came to measure and inspect.) Was told they would come back in 6 days to install. On that day was told they’d be here from 11-1pm. At 2 o’clock called and got voicemail 3 times. Finally got a new time of 3:30pm. At 4 o’clock I called my sales rep and he had the customer service person call me. She was very matter of fact and said she hadn’t heard from the installer. I asked about a discount and she shut that down saying I’d have to wait until after install. The next available install was a month away. Meanwhile, I discovered the installer disconnected my window hardware on my main windows the first time he was here and now they don’t work!!! I’m cancelling the order and would gladly pay more for adequate service from another company.

My roofing sales person Ryan was outstanding but now a mere 6 weeks later, shingles are flying off the roof. I filed a written and phone complaints and after a couple days, someone did contact me and sent someone out the next day (Friday) to tarp the roof and then sent people out on Monday to repair the damaged part. I have been assured that any future issue that comes up will be taken care of.

All steps of this project were timely and we were notified of each step. From the ordering of the door, shipping, arrival of the door, and scheduling installation. It was seamless. Also the installation was very seamless and took only about 1 and 1/2 hours to remove our sliding glass door and install the new one. Very pleased with the quality of the door annd the Efficiency of installation.

First above anything Kathy the receptionist was wonderful and very kind. The rest of the staff the “boss” was unprofessional, rude, and arrogant. Teresa totally disregarded our phone conversation. It was our fault and never theirs. We were rescheduled 5 times before they finally came and put them in. I called to talk to the general manager and I am still waiting for that phone call. Customer service was their biggest dissatisfaction. If it wasn’t for Kathy we would have canceled. They couldn’t even be honest with us. Worst company that we ever had to deal with. I don’t recommend them to anyone.

We had 6 windows installed by Hanson's. We have had nothing but problems with them (Hanson's and the windows).
First, we're told our order was ready and attempted to schedule with them. Spent hours and hours on the phone on hold, several times, and didn't get scheduled until I reached out the agent who had sold us the windows. We scheduled once and then they called us to request to reschedule we obliged.
On installation day, one of the windows did not fit. They had measured it wrong and needed to reorder it. Simple human mistake but frustrating nonetheless because we had to rearrange our entire house for the installation.
Day after installation, I noticed several items, like empty containers were left outside our house. We also noticed a huge section of our grass had died.
While waiting for the last window, we noticed several pieces on our windows were broken. The window safety locks on windows were not able to be disabled.
A month passed.
When they alerted us that the correctly measured window was in, we again had frustrations scheduling.
When they came to put in the window, we showed the safety locks and other not working pieces to the window installer. He reported that they'd have to order the parts as they were broken. This was September.
At this point, I contacted our agent several times to express our concerns and frustrations with the process, scheduling, and broken or missing items.I received no response. I sent another email a week later. In this email, I repeated our frustrations and I sent pictures of the yard and the left behind items.
Our agent finally responded, saying that he was passing our concerns along to the regional manager and that the regional manger would be handling our concerns.
I replied and then never heard from a regional manager.
Hanson's contacted us in November about getting the broken latches and locks replaced. This time, scheduling was easy. When they came out, the installer reported that one of the latches that they had received was broken and they would have to order a new one. He also reported that all the windows needed leveling or something like that. Basically said that they weren't put in fully right, but also that sometimes windows just need that.
So we waited. Frustrations continued. I called customer service several times to express my frustrations. Nothing was ever addressed or apologized for.
We did not get contacted again until April.
At this time, we scheduled right away but then they called us and forced us to reschedule like 3 times. Finally they came in May and did it, but also reported that they had to caulk one of the windows as that wasn't done correctly.
So to my understanding, since August 2024 until May 2025, one of our windows was incorrectly put in and another one of our windows was unable to be opened properly because of the child safety lock.
We paid almost $15,000 for 6 windows and have received the worst service and faulty installation of decent products as the windows do block out light and heat well.
I have attempted to contact the company so many times to get any sort of remedy or apology or anything from Hanson's, and we have received nothing. No contact from the regional manager, no further contact from our agent. Nothing.
I have tried to be as calm and polite during this whole experience as I understand that mistakes happen, but all of these issues along with no response from the company or even an apology, is not okay.

We just met with our salesperson Roger and he had a very good presentation on replacement windows. He is extremely knowledgeable about the windows and represented his company so well. He is a very nice person. I thought the price was really good. We made our purchase with him the same day. I am very pleased with my experience with Roger!

READ ALL THE WAY
Ryan is very informative and knowledgeable rep to have in guidance with my home roof, or any of my improvement projects. Finally felt like I was trying to be conned out of a signature so someone could meet his numbers. Also, he left leaving me with knowledge and great experience. Will definitely be glad to use him for my upcoming projects. Update- Hansons crew came out and completed the job. We paid around $30k after all was done. Very close to target price. The problem is, the quality of work performed and the extra stuff they put on that we were not warned about like “edge venting”. Very ugly stuff. Looks so cheap and tacky compared to the $30k roof job we just paid for. The crew also left nails exposed, failed to replace our roof saddle that we paid for, left multiple spots of flashing on the edge unsecured, didn’t do the transformation from our shingles to flat roof correctly, and to much more to list. Hansons responded to my complaints immediately. They sent 1 guy out a week later as I requested, and he was saying it would be a complete tear off to fix everything. That was around august 7th. It’s now September 17th and we are finally about to get another tech to come out and go over the new plan with us before they come and repair the new roof(not replace) because it was deemed that replacing it wasn’t necessary after all. I feel like I’m being scammed at this point. And the edge vents that we weren’t told about, if we have them removed, our warranty will be void. Even if we get a different type of soffit venting. I believe the reason why repairs have taken this long is because of the lack of communication between Hansons management and us. They just refuse to communicate after numerous attempts at txt msgs, emails, and voicemails. We finally had a clerk from their accounts payable reach out to us to figure out why our acct hasn’t been processed yet. This finally opened communications back up. So now we are where we are. I will update again when the roof is finally complete. At this point though I’ll post pics and highly recommend against anyone else going through this “NIGHTMARE”.

ProRestore DKI was prompt. Ryan arrived the same day. I also received an estimate by email the same day.

I had contacted a couple other companies regarding this same service--one gave me price over the phone more than double Ryan's estimate without seeing the property. The other company came to look at the place and then told me it was going to be more than a week to get me the estimate.

I scheduled ProRestore. They showed up promptly, kept me informed, did a thorough complete job and gave me the best price. Would I use them again? Absolutely!

Not recommended

Great to work with

Great Service!

Great place friendly and professional

Great company. Very conscientious.

Fast and efficient. There agents were very polite.

Had a broken pipe that caused a huge flood, they were there quickly and got things under control.

They're very professional, they cleaned out the smoke smell from our house.

DKI did an excellent job restoring our basement after it flooded.

The guys at DKI were all very professional and worked hard to get our home back together!

Just pick up the phone next time and call someone if you have a problem. Customers can't control how fast insurance works.

Great company. Nice people. Pretty respectful and experts on what they do!