Arbor Masters of Des Moines

Very disappointed. Would not recommend.

We were excited to hire them to trim our tree in the backyard with their great ratings and reviews. At first, the customer service was amazing, which is why we chose them. They were supposed to come on a Thursday, then Friday, then it turned into Monday. I reached out that Sunday as I had not heard anything, so communication declined quickly. When I got home from work on Monday, I balled my eyes out. They did a horrible job; destroyed plants, put big holes in the yard, broke out the window in the tree house, did not trim the tree as low as the proposal pictured. My husband called them on the 23rd of April to see if they would fix the damage, trim the tree lower. They told my husband they would be out to fix the holes in the yard and reevaluate the tree, but that still has not happened weeks later. This has been a horrible experience for us.

My husband had been for some time looking for a dependable and reasonable tree service that would take care of our needs relating to the large tree that had outgrown in the front yard. A representative from Arbor Masters called right away when we enquired about the service, came out on the same day and gave a quote after looking at the tree and asking my husband what he wanted done. Not only did they take care of the needs they picked up the debris and the extra limbs & leaves from the yard. Very professional from the beginning to the end. All four men even looked like they enjoyed doing it.

My poor baby Gypsy was missing for going on 5 days.

Late last night after one last walk around before bed, I finally heard her little meow. Little did I know it was coming from above me as this girl climbed up a massive tree in my neighbor's yard. We called around forever trying to find someone who can help. Fire stations say they only help on TV. Most of my other resources were out of the metro for other projects so I was quickly running out of options After all the calls, tears and defeat (we are predicted major storms tonight)....ARBOR MASTERS showed up. Ryan and Brady were beyond amazing, compassionate and professional. I expressed the importance of this cat to them since I got it when my mom was alive at the very start of her cancer journey and she was the one who named her. We chatted for a brief moment but they were ready to immediately jump in and save my sweet girl. They went absolutely above and beyond.

Ryan, your bravery is insane. You are definitely a hero and I am so grateful for you both!

Rhonda at the office- I can't thank you enough for being the nicest and most compassionate person I spoke to during this mess. You were amazing to deal with.