Landscaping reviews in West Des Moines, Iowa

Earl May isn't on Merle Hay and I feel like thats a huge missed opportunity. Regardless they have plants and over priced gardening tools. So its nice.

I was there to buy some products for my fruit trees. It was early in the morning and there were plenty of people available to help and they were very friendly. Prices were reasonable.

Needed products for my weed and grasshopper problems. Higher prices than my budget likes but great place for problem solving. Very knowledgeable and helpful employees.

Amazing experience before, during and after the purchase of a tree. Best customer service I've seen anywhere in a very long time! I would highly recommend this location to anyone from anywhere around the metro area.

One of the best garden centers around - the staff at this location are really nice and know their stuff. The quality of the product they carry is always amazing and justifies the slightly higher price that the big box stores.

This place is smaller in size, but they have most of everything I look for. Friendly staff that's actually helpful. They even have a small section for non traditional hydroponic gardening; including some options for indoor gardening as well. Stop in, you won't be sorry.

Super helpful staff. Went there to get a new pot for a palm tree. Megan explained to me palms love a crowded pot. Ended up walking out with a different plant and happy daughter thanks to complimentary popcorn.

Not happy. Visited several times and always the same. Noone ever asks you if you need assistance or help. They walk right past and you see them chatting with their workers. I have decided to not go there any more. Not courteous but I certain they will not miss my business.

Not a good experience this year with your cucumber and green beans seeds. Only 2 cucumber seed plants came up earlier so I immediately went and bought seeds elsewhere and growing great. Green bean seeds plants grew great but not a bloom or green bean so tonight I ripped up 3 rows of them!! Will be purchasing elsewhere next year
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I’ve never been treated so poorly. I very casually mentioned to the cashier how the manager rang up clearance items at another store. An employee named Sue came over & pointed her finger at me, growled & glared, “I don’t care how other stores do it, this is how we do it!” I’ve never dealt with such an angry, abrasive “customer service” member. She left & came back & stood behind her coworker’s shoulder. With so many retail options, I doubt I’ll be returning just because of this experience.

Took senior grand daughter and 2 of her friends who were visiting on spring break. Product selection was fabulous. Staff could have been a little more helpful and informative but all in all a good visit. Thank you.

Bought a memory stone and they had a nice selection. Prices were decent.

My wife and I stopped in to browse for ideas and maybe bring some plants home. We ran into Megan who was the greatest of help. Megan went well above and beyond what she needed to and kept our 7yr old occupied with the Sensitive plant, popcorn and doughnuts.
Earl May then delivered the large flowers and pots by van and the two guys who delivered them were just as nice and helpful. Thank you for the great experience.

Rob & Betsy

I agree with other reviewers, basic customer service skills is what the staff at this location lacks. They don't know the product they sell, when I asked a question about the difference between two plants, they just said to read the label. Overall, just rude and agitated responses in general instead of looking for ways to assist or find the answers from the manager.

Sadly I give a thumbs down because of staff member who works outside in the garden center. I've been there twice this month and each time had the unfortunate experience with a rude older female employee. She lacks basic friendliness, basic social skills, is condascending, and overall isn't someone you want spend anytime with. Earle May, your prices are higher than everyone so I suggest you remind your employee, I'm sure you know who I'm talking about, that her attitude reflects quite poorly on your business and people have many options in the area. I highly doubt that you have any clue how to deal with her because she worked there last year too and her attitude is the same. Either get her to change or fire her, you doing nothing just shows that it really doesnt matter that she is offensive. I wont be back.

The absolute selection of house plants and outdoor plants in the Des Moines metro! Stop here for all of your houseplant and outdoor plant needs. The staff is so welcoming and helpful!

I needed help to find the right spray for my apple trees and the right fertilizer my lawn. Earl May had an experienced gardener who showed me what to get and why these products would work. If you care about your yard and garden and want to get the right things and understand the products better, this is the place for you.

I have purchased my plants for all of my outside containers at the WDM Earl May for 20 years, every spring I purchase at least 200-250$ worth of plants at this location. I was there last Friday May 5th and got plants. My total was 230$, sounds right. I was looking over my receipts on Monday and noticed I was charged for 5 plants at 24.99 each. I did not purchase any plants for 24.99 (receipt said they were hostas) so I called the store and told them of the mistake (talked to store manager) and she told me to come in and they would look into it. I went in and pointed out the employee that checked me out on the original sale, she denied checking me out....whatever...anyway they offered me an Earl May gift card for the overcharge 133$. I paid CASH for the original sale...when I asked they said they don't do cash refunds. I will use the card at a different Earl May in the future and I will not return to the business ever again, there are plenty of places to get plants in this town.

I will say they do take care of their houseplants...however, some are labeled incorrectly.
Although, their prices are incredibly expensive. $20 for a plain 4" pot spider plant.

I couldn't disagree more with the other reviewer. I have always had a great experience at Earl May. They always take time to answer my questions and make sure they understand what I'm working on so they can help me find the right products for my project. They are often quite busy, particularly on the weekends, so I have had to seek out a staff person from time to time, but once I do they have always been helpful, knowledgeable, and friendly.

Called and they had everything we were looking for. Found everything easily once we got there, and check out was no wait.