HVAC reviews in Augusta, Kansas

Complete new installation done in a timely manner. Very clean and organized installation. Works perfect and keeps the house comfortable as it should be.

One of the reasons I picked McCune Heating & Air was because they were partnered with Costco. I knew Costco was particular about their paired vendors. I did get bids from 4 other companies because I do my research. McCune actually had one of the best bids. I was thrilled with the professional service I received. Every step of the process was handled perfectly from the estimate to the install and the inspection. I highly recommend McCune Heating & Air!

Mccune Heating & Cooling
I was extremely disappointed with the lack of professionalism that was displayed by many people at Mccune for my scheduled annual HVAC checkup. I actually ask them to leave my property!
My family had used Mccune for almost 10 years but never again.

I had called a month in advance to schedule an appointment.
Clearly stated I needed completed HVAC annual checkup (both furnace & AC). I made it a point to clearly communicate my email and cell/text to them and that my schedule was very tight.
I also made a point to have them call me if any schedules change.

I was to have their first appointment slot at 8:30am
They arrived an hour late without calling.
The service person tossed their cigarette butt on my front porch.
He wasn't certified to do a complete HVAC checkup but only the AC checkup. They had sent their AC person on another job and no-one was available that day at all.
Not only did he offer no apologies for their mix-ups but he was fairly rude in his behavior.
I called their office while he was still on site and was given no apologies and the same bad behavior.
I ask the service man to leave.
I fully expected to hear from the owner with an apology but none came.

Since I have found another HVAC service company that does excellent work, is courteous and on time.

Technician was efficient & found our AC problem right away!! He knew what he was doing!! We appreciate the quick time to get a technician out to fix AC since the temps were 100+ those days it was broke. Will most definitely use them again!!!

Poor customer service and communication. Over a month to get a heater fixed. Multiple trips due to not having the right parts, broken parts, or not all the parts. Technicians were extremely late multiple times. No one got back with us as we were told they would with our quote.
When trying to come to a resolution the owner was extremely rude, blaming me for something the tech did and never apologized.

I appreciate the time taken to explain my options. The consultation was no pressure and helpful. I replaced my entire a/c system for less than some other places quoted. The owner later inspected the job to verify my satisfaction.

We purchased a heating / cooling inspection & service plan for the heat / air conditioning. The technician that came out with a trainee was hurried, poked a hole in the boot connecting the inside unit to the distribution trunk, then drilled a hole in one of the A/C ducts without telling me why or what he was doing. These holes were for thermometers. He checked everything out inside and closed everything up. They went outside to inspect the unit out there. When he walked right back into my home without knocking, he began rattling a laundry list of issues that were wrong and prices so fast I couldn’t keep up. Instead of be patient and explaining what was found; he asked if I wanted it fixed. I was furious, first because when they arrived they began to walk in without ringing the doorbell or knocking, did that again after inspecting the outdoor unit, was not informative or explain when poking holes in the system, began to get aggressive when I called him out about common courtesy so I ordered them out of my home and off my property. I followed them out and told him I should contact his company. After a wave of his arm I told him I was calling now. I spoke with his manager as he was putting the unit back together. I have used this company before and they were great..,

Mike came out to inspect my furnace with limited information as I do not know much about them. He was able to diagnose the issue quickly and get it resolved. I really liked that he wasn’t forceful towards me to buy things I didn’t need and he gave great incite as to proper maintenance (which I will be calling them to come do annually!). I would absolutely recommend and will be using this service in the future!

We have been using Service HQ for years and have always been very happy with the service we have gotten. Gage has come to our house several times and is always very polite, friendly and knowledgable. I especially like it when I see the same technician year after year. It make me feel more comfortable to see a familiar face and it makes me think Service HQ must be good to their employees. I would highly recommend!

McKays has been amazing to work with. They came to our rescue in January when the heater stopped working and again today with the air conditioning. Both Mike and Tristan were friendly and so helpful. Thankful to Mike for telling us about the service plan. Well worth the money!!! I won’t ever use anyone else.

I had Service HQ install a new air conditioner last June and everyone that I encountered was very professional and personable. They answered all of my questions with knowledge and grace. I had my air conditioner serviced this week for it's yearly maintenance and Juan was so nice. He was professional and explained everything he did. I feel this company really cares about their customers .

We just had McKay's put in a new Trane air handler for us and it is amazing! Our house went from 87 degrees to 74 degrees within an hour! The three technicians who helped us were amazing ! So polite and professional! They arrived at the stated time and stayed until the job was complete. I would highly recommend McKay's for any heating or cooling issues !

Great service! We called
requesting a bid, they came that day and we had a bid by 5pm via email. Approved the bid and had a brand new system installed a week later. They didn’t oversell us; we got what we needed. The installation crew was excellent and friendly. ⭐️

When my service rep. (Steve) performs his annual service/checkup, he means business. He checks all kinds stuff for over an hour including even many electrical components, takes things apart and cleans, and I don't know what all.

This is a very good and honest company to do business with. The technician that worked on our AC was very polite and nice. He knows what he's doing and asked us first before adding coolant to our unit. He explained to us what our options were in detail. This was the 2nd time we have used this company and will use them again. I highly recommend this company.

I've had Service HQ doing seasonal maintenance on my system for the past several years (started using them when they were called Mckay's) and have always had a positive experience with them. They did a duct cleaning a couple years ago which I felt was reasonably priced compared to some other companies we got quotes from. My system is about 15 years old and seems to be running quite well. The only issues I have had with it they have handled in a timely and economical manner. Would recommend.

I have been a customer of McKay's for a number of years now. I have always been happy with their service and customer support. I purchased a new AC/Furnace from them and there were no hidden costs. They swarmed the house and got it done quickly and cleaned up leaving no trace they were there. I have recommended them to several friends who were not disappointed.

Gage and Jarred did a great job on the installation, very professional and friendly, was a pleasure to work with them. And very appreciative that HQ (and Micheal) were able to furnish me with a window unit to tie me over until they were able to get here for the installation. They went above and beyond to make sure I was pleased with their work before they left. I highly recommend HQ Services.

I have used Kelly McKay's service for a number of years and have never been disappointed in the responsiveness, expertise and willingness to work with you to get equipment back in running condition. I find them honest and reliable in every way. On the most recent occasion, I needed help when our furnace quit working at night when temperatures were going to be in the teens. I was able to contact a technician at 2:00 AM and get my furnace back in operation. Their expertise and response time is excellent.

Zach Gorges and Brian did an outstanding job installing a new compressor! They worked in 103 degree temperature to get my system up and working again! I can’t say enough good things about them! So nice and professional! Would absolutely recommend this company!!

The service from this company is fantastic! We replaced our system a few years ago and the difference in our utility bills has been dramatically better! We live in an older manufactured home and the old system just was not efficient. McKay's not only have great pricing but they have wonderful support and customer service. We just had them out for servicing and they are so professional and helpful.