HVAC reviews in Augusta, Kansas

Blake did a very thorough job with his servicing of our A/C unit. Kept me informed of assessment/work being performed, and provided a detailed print-out of system performance readings. Top-notch work by this Tech

Never a great time to have an AC go out, but Casey took care of us and made sure that both my wife and I, and our 4 month old had floor AC units in our rooms until they could get to us. Kian and Doug were very professional installers and had great patience with all of my questions about our new equipment. They described everything to me in great detail so I feel very confident with the install. Thumbs up guys!

Blake and I think, Steve, came and cleaned our ducts last Friday. They did a great job and were very professional. I highly recommend their service. Thank you!!

This company is stellar for their fast response to a call for help. Gage was kind, polite and very easy to work with. He explained everything. No one likes it when their AC unit goes out but he made it a little easier to deal with. He and his partner Doug had my unit repaired, serviced, and up and running in short time. Highly recommend Service HQ for your AC/Heater repairs.

Gage did a fabulous job! He taught me how to finally use my filters correctly and answered all my questions.

On Saturday 6/28 my AC stopped working and I waited until Monday 6/30 to call for service as I couldn't afford the weekend rate. Steven came out and diagnosed my compressor needed replacing. He told me he would call with the total the next day 7/1 as it was too late for him to check the availability of the part. He didn't call all day so I called around 5pm to find out the cost. He didn't call me back until almost 7pm but told me to call the next day to discuss financing. I called 7/2 but had to leave a message. No one called me back so I called 7/3 and left another message. Still no one called me back and thinking it was because of the holiday I patiently waited and called back on Monday 7/7. However I had to leave another message. I waited a couple of days and called back on 7/10 having to leave yet another message that was yet again not returned. At this point I was getting upset so I tried several other companies around the county but they either ghosted me too or didn't have anyone that could come out for a couple of weeks. On 7/18 I happened to be talking to my boss at work about my troubles and he said he would call Service HQ. Well that did the trick and someone called me back on 7/21. A new tech came out to see if they should just replace my system because that was the only way they do payment arrangements. Alas that didn't work out and he said someone would call the next day 7/22 with the total (again) and when they'd be out to fix it. Again I had to call THEM as no one called me. My answer was it would be 7/28 or 7/29 before they could fix and it was $100 more than the original price I was told on 7/1. When no one called me on 7/28 I decided to call on 7/29 and was told it would be the next week instead! I got a little heated and was told a supervisor would call me. Gage called me on 7/30 and listened to the dramedy this situation had become. He then said he was coming out to look at my system to verify it was the compressor and afterwards he said he could have it fixed THAT DAY. Gage met someone halfway between OKC to get the part and had my AC working before the end of the day. Gage is a Godsend and really the only employee that I interacted with worth anything at this company. Do I recommend this company? No, not unless you talk to Gage. The ONLY reason this company is getting 3 stars is because of Gage. If it weren't for him they would be getting 1 star and report sent in to the BBB.

I had a few items I called Service HQ about. Wasn't sure they handled one of the items but figured I'd ask.

HVAC unit, additional attic insulation, and installing soffit vents (home was built before that was code, so assumed that's why there weren't any vents installed) which I wasn't sure they handled.

Gage answered the call, was very informative and took the time to educate me more on my HVAC unit and EcoBee thermostat :).

He also got up into the attic and gave it a thorough examination. I was expecting him to say we needed insulation and soffit vents, but from his assessment we had plenty of insulation and for our type of roof soffit vents wouldn't be beneficial.

I appreciated his honesty, responsiveness and service as he has put my mind at ease. I also signed up for the ongoing maintenance plan.

Thanks Gage,
Kaleb

Blake did the HVAC yearly maintenance and was very professional and on time. Explained everything he was going to do and would let me know at the end of his inspection of any service that might be required. Very courteous and their work is excellent! I would definitely recommend Service HQ.

Blake came to clean out and look over our AC unit. He explained everything he was going to do ahead of time and let me know his findings when he was done. He was very courteous and knowledgable! We will definitely have Service HQ out again when needed!

Blake came to our home at the designated time, was friendly knowledgeable and went right to work, he identified 3 issues informed us what the issues where and how he would fix them. He got everything fixed and was happy n and out in a timely manner. He did not make a mess and the repair cost was more than reasonable. I will certainly be a repeat customer when needed and I hope I get Blake again he was amazing!

Ruben was amazing figuring out how to fix a stubborn smart-thermostat. He was able to diagnose the problem in minutes and fix it just as quickly. This has been a problem for over a year & it was fixed in under an hour! Thank you!

Very satisfied.

My 3rd time using Service HQ (I think Fahnestock now owns them now so kinda confusing calling Service HQ and Fahnestock answers or vice versa. I think they should change it to Service HD by Fahnestock and put their logos along with that company.

This service call was to clean inside coils that was found on scheduled summer HCAV inspection and cleaning last week.

Tech was on time (actually early), professional appearance and put booties on his shoes when entering.

Upon completion of cleaning I was thoroughly briefed on any mechanical problems that were found...even had pics so I could see and found that the coils were covered in debri and dog hair from the previous owner. I don't think the previous owner ever had them cleaned. They had 2 big dogs and a lot of hair.

After cleaning the coils were spotless and tech wanted to make sure I saw how much debri and hair that was removed.

I am signed up with a bi annual maintenance plan which is a great price $199. Discounts on service calls and parts labor. Coil cleaning charge $255 was under what other companies were charging (295- to $375).

I can't say enough about ALL the people at Service HQ!! It was a true rollercoaster ride full of many challenges yet each and every employee was SO good to me and a pleasure to work with!!
From my first phone call to Kena, letting her know I had NO HEAT at all, to Steve and his consecutive visits 2 days in a row, to Casey, the General Mgr's very helpful visit, to Pepper coming to install a brand new furnace, to Pepper and Ruben's final visit to totally re-do my exhaust flue!
See why I said it was a rollercoaster ride? LOL
They were all so helpful, respectful, attended to details, cleaned up after themselves, provided intelligent explanations as we went along and did an absolutely EXCELLENT job!!
If you're going to have a crisis with your furnace when the temperature is 19 degrees at night......you can't find a better TEAM of FANTASTIC PEOPLE!! I appreciate each and every one of you and thank God for you all. Merry Christmas~

Steve Solis was my technician today for routine, prepaid maintenance. Steve showed up early and was here busting his back for 2 hours. He was respectful of my home and family, informative, and stayed busy the entire time he was here. Exceptional service that has sold me as a repeat customer. I hope y’all take care of him and keep him on staff if able.

On time, as promised, fair pricing for the work done.

Go to for AC service! Can't say enough good things about Will and his crew.

They were professional and honest found what was wrong and stayed until problems were fixed thank you so much

Fast friendly service. They were very thorough with their service and explained what was going on in detail. Amazing people to work with!

Julio just did our annual maintenance. He was incredibly thorough, explained things very well, and was very kind. We strongly recommend him to anyone.

Will is the sweetest and a honest person he don't beat around the bush he will tell you straight up what's wrong. He always comes out ready to fix whatever the problem is and will stay until he figures it out and fixes it. He is the only one I trust to work on my ac/furnace. He listens and is easy to speak to. My mother and I appreciate all he does and has done for us :)