Reviews of local pros in Baldwin City, Kansas

The technicians working on my central AC/Heating unit were very knowledgeable and professional. When my contractor who was scheduled to fix my floor once the furnace was removed canceled at the last minute they adjusted their schedule until I could find a contractor to fix the floor. I now I have new AC/Heating until installed and I'm very happy.

Love Delivering to this Company. Great staff and Service experts.
-Sean McGraw
--Delivery driver_-Rossi Motor Freight/LennoxNKC

My experience gets zero stars but unfortunately, I have to give them at least 1 star to post this! First a little background. We've had our A/C and Furnace serviced by A&H twice a year every year since 2012. Three times they have missed problems with our A/C unit that led to 3 unnecessary service calls. They recently replaced our evaporator coil on 4/4/24 at a cost of $2,462, and indicated on the work order that "everything was in working condition when we left the jobsite." That was a lie! We turned our A/C on for the first time since the repair this afternoon, and it's not working! The temperature on our house has risen from 74 degrees at 1:30pm to 79 degrees and climbing as of 5:55pm and the air coming out of our vents is not cold. We called their weekend service number at 3:30 pm and we were told that Brian would be calling us within 30 minutes. Brian hasn't called as of 5:57pm. Someone named Steve called at 4:00 and he was no help. Steve told us to remove the filter and call back in 30 minutes. Well there was no change and we called Steve back at 4:30pm, left him a message, and we have not heard back from Steve. We called the weekend number again at 5:00pm and 5:30pm but neither Brian nor Steve has called us back. The back of our A/H invoice states, "Your complete satisfaction is our goal. If you have any problems or concerns, please let us know about it. Well owners Bill Harmon and Alan Wright, I'm letting you know I have a major problem and concern! An A/C unit should function properly after a $2,400 repair, and your weekend service should be much better than what we experienced today.
Per your promise make it right! Seeing as how we've been a regular customer since 2012, I'm hopeful you'll contact us soon.

Richard and Jean Appelhanz

A&H Air Conditioning, Heating and Plumbing replaced in my existing furnace and A/C. Chris reviewed my current system and we discussed different options for me to consider. The proposal he presented cleared stated what we had discussed and what was included in the proposal. Sam and Bryan were the techs that installed the system. They arrived on time, very knowledgeable, and did a professional quality installation. Great work from everyone involved and I highly recommend them.

A&H had the best price of the 5 companies I had bid my HVAC system replacement. The system was in stock and was installed three days after signing the agreement. The installers were on time and completed the job in around 6 hours (and on budget). They then spent time telling me what to expect as the system began its conditioning of my house.

The hottest summer in a long time and our a/c quit. We called A&H and they came right out. After diagnosing the problem we decided to replace the unit with new. In the interim A & H brought out loaner window units so we could stay in our home while they did the work. Very professional and we are very happy with the work they did and equipment they supplied. We highly recommend A & H.

A&H installed our HVAC system and plumbing when we built our house 10 years ago. We contract with them for the semiannual maintenance. All technicians have been very timely, friendly and professional. Very open and honest on any issues found and options for fixing them. Bill does a good job educating on products and making recommendations. Office staff have always been friendly and helpful scheduling appointments and verifying Warranty paper work. Recently had an outside unit go out. Worked with Bill on repair vs. replacement cost and unit recommendations. The price quoted was price paid. Technicians were again timely and professional. I would recommend them.

Easy to request a service. The technician, Brian, called ahead of time to let me know he was on his way which I always appreciate. He was quick to diagnose the issue and repair. He was informative when explaining the issue and left me with more knowledge to be able to troubleshoot things a little bit more on my own with any future issues. Grateful for an honest and prompt HVAC service! Highly recommend.

The service was exceptional. The technicians were very courteous and professional. Timelines was great even with a couple of hiccups. One a cut finger and the other was acquiring the correct cooling unit for the furnace.really appreciated the prompt attention to our air conditioning problem. Will continue to use your business for our air conditioning and heating services.

We can not express how much we appreciate the service A&H has given us. We had this dream of our commercial space and industrial duct work and from the very beginning we had amazing communication! We so appreciate Chris stopping by multiple times to ease our minds and figure out the entire layout and things. The owner also stopped by and all the techs working were awesome! I have never had such a great experience. All of them were helpful, knowledgeable, laughed and talked with us and handled our many questions. They did amazing work - it looks beautiful and we are so appreciative! Thank you, George and Jennifer

Our AC went out Thursday night. They were able to come out 9:30 the next morning (Friday). The compressor was bad (need a new unit). They tried a hard start kit to try and revive the compressor and maybe nurse it through the season. It didn't work, so they removed it and didn't charge me for it. The tech had two room ACs and left them for us until we could get the system replaced. They got the parts in the following Wednesday and were able to install the new AC and furnace on the following Friday. The techs were courteous, showed up when scheduled and finished the job before 4 PM. The new system works great!

Thanks to Allen for spending time with us diagnosing the issues with our old system and helping us decide on the new unit we purchased. Big thanks to the install crew who were friendly and informative, installed the unit quickly and helped us set up our new thermostat. Also, want to thank the repair crews who helped us keep our old unit running through the years.

AC went out on a hot summer night and Bill did a service call on Sunday morning, created a temporary fix to keep it going until we could replace. Replacement went smoothly. Service men were professional and trustworthy. We recommend A&H Air Conditioning & Heating.

A/C & furnace checks. Excellent service, showed up promptly.

After our air conditioner went out in the heat of the summer, we were INITALLY happy with the responsiveness of A&H and their price was significantly less than their competitors. NOW A DIFFERENT RATING COMPLETELY!!!! We were never asked whether we needed our obviously 20-year-old thermostat replaced at the time of the AC/Furnace install in June. In October we had to replace this thermostat and they charged us $370 to install a $50 (at most) thermostat, spending no more than 45 minutes at our home. We were only quoted a parts and labor cost after they were already on their way, and then only AFTER they were taking my payment did they mention a "walk in the door" fee that wasn't included in that quoted price. A new thermostat that we should have been asked about replacing just four months earlier ended up being 5% of our total furnace replacement bill - UNACCEPTABLE!!!! THEN when I spoke to the owner about my displeasure, he then started complaining to me for FIVE MINUTES going on and on about all the overhead costs he had to pay, as well as how all those were going up in price. THEN he had to complain about how he was in a similar situation as me with an auto repair place he had used. REALLY????? I call to complain to you and then YOU complain to me? He ended up saying they were going to refund me the "walk in the door fee" but I will NEVER NEVER NEVER call these guys again.

First they showed up hours late. Then the Owner literally threatened me for asking if they were going to show up. I just wanted to know so I could go back to work. Then without providing services took over $750.

Excellent service. Technician explained all the service items he tested.

Was super fast getting to me. Did amazing work and were super friendly and explained everything very well.

We chose A & H for replacement of our home’s A/C unit and had an excellent experience. Bill spent time with us to assess our needs & prepare an estimate. The installation team of Zach and Wyatt showed up on time, were courteous, knowledgeable and cleaned up thoroughly when the job was complete. We appreciated Bill’s follow-up call to make sure that we were pleased with the results. Great service and value.

They went the second mile, we do appreciate all the excellent work for a difficult job. Very thankful.

I wanted to share my positive experience with A&H in Baldwin City. First, let me say that I am *not* the standard HVAC customer and my job was not easy, simple or straight forward. A&H could have passed on this job in favor of more traditional work such as selling new equipment, but they took the challenge head on and delivered exceptional service and support.

We purchased a home to remodel in the Baldwin City Area. Major project. Although relatively new (1984), it used some obsolete construction methods that we missed in the inspection process. The home was built on a grade and utilized under-slab ducting. When we noticed poor airflow and children's allergies acting up, we scoped the ducts and found near disintegrated and collapsed duct work which circulated dirt and mold through the house. When a plumbing leak occurred, the ducts filled with water. We knew we needed *major* work to reroute the airflow in the house.

This is where the quoting began. We quoted 6 (Yes SIX!) companies for the work. Local HVAC contractors, commercial contractors, Large Chain contractors and a custom sheet metal shop for good measure. Every one sent young techs who simply handed us a quote for new equipment and shrugged when we asked about duct work. Some quoted Mini-splits, which would have left our 4.5 Ton heat pump blowing only to 1/2 the house, which would have been far too much. One company we quoted even declined the work but asked if they could sell us a thermostat for coming out.

When Dan from A&H Showed up, it was a completely different story. He worked up the flow analysis of the house, inspected the equipment, we scoped the existing ducts and he spent almost 2 hours going over different options. We ended up deciding on extensive sheet metal work, rerouting half the hair to a plenum in the attic with downshoots to each of the upstairs rooms. Of course this required ductwork in the main hallway, but they made it look nice and a good place to hang children's artwork (Pictured). We were able to utilize existing equipment, fixed the airflow and ended up filling the existing ducts with concrete. 8 months later, we stayed warm and toasty in all rooms even during a cold snap!

A&H Saw a problem and did hard work when other companies declined or tried to sell equipment that would not have solved my problem. Far as I am concerned, they are the only HVAC contractor I will be using going forward.