HVAC reviews in Goddard, Kansas

Max may be young, but he is very knowledgeable and professional. He has been to my house twice this month on two different units and had us back up and running in 30 minutes or less! I would do business with them again and again.

My AC unit was not working Mark and his son came out on 6/20 told me that the valve was leaking and I needed refrigerant refilled was charged 140 for that. The next day the AC was back to not working he and his son came back to my home 6/23 he was there for 10 mins told me there was a hole too large to fix and my unit needed replaced. He said he could do it for 4200 because AHS doesn’t cover things they try to get out of their contacts. I told him I would talk to AHS to see what my next step was. Took him 4 business days to put his diagnosis to AHS for me to be able to see what I needed to do to get my AC replaced his diagnosis was that the fins where compromised by a person or weather and was not considered covered. I decided to get a second opinion with a different contractor through AHS (I have been with out AC in my home almost 3 weeks now) yesterday I had the new contractor here my valve was leaking (never originally fixed) he fixed that filled up my refrigerant (which I didn’t have to pay for) and now my AC is back to working. Everyday Heating and Cooling didn’t fix the job originally and made it out to AHS that the unit needed replaced.

The technician, "Mark", was entirely unhelpful and
didn't even look at the unit. They came as a
"second opinion" from American Home Shield and
he kept telling me the unit just needed refrigerant
and leak seal even after I told him someone had just
been out and put a minuscule amount of refrigerant
in and that it really didn't need any, yet it's getting
up to 86 in the house. He was very short and rude,
walked out after I didn't make a split decision in a
$200 repair that wasn't even necessary. Would not
recommend at all, contract company for AHS and
not interested in actually helping people.

Had them repair my AC. It didn’t work the first time so they came out immediately and we found out the compressor was bad. They have several Options with different pricing. I ending up getting a whole new system for a decent price. They installed it in 8 hours and have a bit more left to do but everything is ending up pretty good so far. Will update if anything changes. Would recommend them for people very nice and timely. Will take pictures of the unit when it’s done.

DO NOT USE THIS COMPANY if you can possibly avoid it. They were our contractor through American Home Shield so we didn't have a choice. It was a very negative experience.

First, they never called to arrange an appointment like they were supposed to, they just scheduled it without any input from me. This is unusual, as all other AHS contractors have always called me to agree on a good time. They picked a time that wouldn't work for me. So I had to go to great lengths to arrange for someone to be home. Then he showed up hours BEFORE the appointment window when no one was home, and gave very little notice that this was happening. I had to call him to reschedule. He asked me to text him the number of the person who would be home so he could call and say he was on his way the second time. I texted the number, but he never called. And he again showed up before the time we'd arranged. Fortunately we'd learned to expect this and someone was there this time to let him in. He also didn't wear a mask during the initial assessment appointment or the followup appointment to make the actual repair.

Problems:
-Not calling to arrange the appointment
-Showing up outside the appointment window
-Giving very little notice before arriving at the wrong time
-Not calling ahead after asking for a number to call for this purpose
-Didn't ever wear a mask. This state currently has the highest per capita COVID infection rate in the entire country and he failed to take proper precautions

The only redeeming quality is that he did fix the problem with my furnace and the work seems to be satisfactory. But the customer service was absolutely terrible. I will never use this company again, and I'm warning all my friends and family to avoid them too. It was extremely stressful and aggravating.

EDIT (this is a response to the company's reply): Thank you for the reply. I didn't mention in my original write-up that I DID call to try to reschedule but my message was never returned. I also emailed, but that was ignored as well. And while I can appreciate a tech stopping by outside the service window, that should not negate regularly-scheduled service window.

Put a service request in first thing in the morning with AHS for an issue with furnace, everyday heating and cooling accepted and scheduled appoint for same day in afternoon. They got there within the timeframe, explained what the problem should be and addressed it. Told me if there was still a problem to give them a call and they’d be back out ASAP. Didn’t need to call them back- it was fixed! Quick service response was highly appreciated and the explanation of what they were doing and how it affected system was appreciated as well.

My husband and I are far from litigious people, but our experience with Everyday has left us speechless. I don’t think I’ve ever left a bad review in my life and I have been a real estate agent for five years, so I have worked with A LOT of contractors both great and not. Anyways, my husband and I called American Home Shield when our air conditioner stopped cooling our house properly (was still blowing but air was warm) and Everyday Heating and Cooling was sent out to look it all over. After spending probably no more than 5 minutes looking at our furnace, Mark and his son moved outside to look at the AC unit for another 5 minutes or so. Mark then came back and told me the fan was shot and we needed a new one. I assumed he was referring to the fan on the AC because that is what he came out to inspect, and it was after looking at the AC unit that he came in with his summary. He told us the fan wasn’t a common one and could take several weeks to arrive but luckily they had one in warehouse already and he reserved it for us. He said he would be by within a few days to install it. We had no idea the long painful process of begging for updates and playing phone tag with both AHS and Everyday ahead of us. We felt like we were being slow played…days upon days would pass without updates, we would call Everyday who would tell us they were waiting on approval from AHS. So we would then call AHS who would tell us they were waiting on Everyday to send a number of things and basically told us they weren’t following their protocols. This cycle continued for WEEKS. So, we spent WEEKS without AC or heat because we were later told by Everyday that the fan on our furnace was the issue and not the fan on the AC like we originally thought (which didn’t make sense to us at the time but we trusted it). We started this process with hot summer days where we had to open our windows first thing in the morning to chase away the heat and order dinner every night to avoid using the oven and stirring up more heat — and ended with cold frigid days where we had to bundle our medically fragile 6-month old twins in layers upon layers just to keep them warm enough. We bought space heaters to scatter throughout our home, and we used the oven and dryer ten times a day for their warmth. We lived upstairs out of two rooms that we could keep warm with heaters. My husband called Everyday to ask if it was okay to use our furnace because the cold was becoming unbearable. We were told that we could not use it, and that if we tried the furnace would overheat and shut off. So, you can imagine our shock when we had another contractor out for a second opinion several weeks into this nightmare, who told us that there was absolutely nothing wrong with our furnace, and nothing wrong with the fan and that we could have been using it all along. He told us the issue was likely that our AC needed coolant (which is what we suspected all along…that explanation actually made sense to us). By the end of his visit our house was warmed to 68 degrees with no issue. He even told us he worked with Mark for many years and wasn’t surprised by our experience with him at all. We tried to call Everyday for clarification, after all…it could have been a mixup, again we are not litigious people and wanted to give every opportunity to clear this up. Maybe there was some confusion and we were missing something important... Did we ever receive a call back? No. Did we expect one? Honestly, no. Because that is the type of service we came to expect. Save yourself a massive headache and a ton of money and call someone you can actually trust, we absolutely regret reaching out to Everyday for help.

This review was originally a 1 star and amended to 4.

I had a bad experience with this company. Events listed below.

1. We were scheduled with them through AHS warranty for an AC that wasn't cooling. The appointment we got was "somewhere between 12-5 PM. On a Thursday. What kind of "appointment" is that?

2. I took a half day off work to be sure I was here for my five hour appointment window. I got to my house at 1150 AM and am writing this review at 530 PM. No one has showed up anywhere in that window and I've lost half a days pay for no reason.

3. I called the business at 415 pm to see what was going on. I spoke with Alex on the phone. She asks for my name and number, said she'd get in contact with someone to figure out what was going on and call me back.

4. 45 minutes passes with neither a call from Alex or a technician at my door.

5. I call back again, this time getting Cassandra. She asked a couple questions, including my name and number. I explain what was going on. She says she's writing all this down, and then the line goes quiet. I wait for a minute or so and ask "hello?" twice. No response, and then the call disconnects.

6. I call for a third time and get connected to someone who's name I didn't catch. I provided, for the third time, my name and number. I asked to speak with Cassandra, I said we were just on the phone and got disconnected. She said she'd have her get in contact with me and hung up.

7. A further 20 minutes has passed with no phone calls from any of the three women I spoke to on the phone, nor a technician at my door.

I cannot recommend this company.

UPDATE: The morning after my first experience, I left for work while my wife had the day off. She texted me at 830 in the morning and said that a technician was there to fix the AC. She, being surprised to see him, explained what happened yesterday. He said he had no idea that we had an appointment for that day, and had he known that we even had that idea, he would have just come. From his comments, it appears there is some issue with how this business interfaces with AHS. My wife said he seemed genuinely upset that this happened, and frustrated that his customers are suffering. He diagnosed our air conditioner, a leaking valve. He replaced the valve and replenished refrigerant, which is only partially covered by AHS. He comped us half of the total quantity of refrigerant needed to compensate for the awful experience the day prior.

Based on the interaction he had with my wife, the fact that he seemed truly unaware of our appointment, and that he tried to make it right, I'm amending my review from 1 star to 4. The reason its not 5 stars is the lack of communication from the business office. Had I received a call back from any one of my three calls i would have given five. I didnt even expect an answer to the question, but just "we messed up and are trying to figure it out, also well send a guy out tomorrow."

The technician was sent to my house by American Home Shield to diagnose and issue with my AC. After the diagnosis, the technician unplugged my AC in the attic and turned on the fan. I was not able to turn on the AC or turn off the fan with the switch on the thermostat. After he left, water was leaking from the ceiling. I had another company come a day later to give a second opinion. They stated that a pipe had been broken and could not turn on the AC, so they were unable to provide a diagnosis. AHS contacted the first technician about the broken pipe, and he denied breaking it. There were several phone calls made between AHS, the technician, and myself and the problem was not resolved. AHS suggested I call the company directly myself. I spoke with office staff and the technician. Both were uncooperative and unprofessional. The technician still denied breaking the pipe. I explained that I never had water leak from the ceiling prior to his arrival, there was no water damage on the ceiling, and the pipe had a clean break. It was obviously broken while he was at my home. The technician was very unprofessional and was yelling over the phone. The office staff told me he would return and turn the AC back on and fix the fan so I could control it with the switch. However, I was told that he would not fix the broken pipe. I told the office staff I was not comfortable with the same technician coming back and asked for someone different. I felt that this technician is very unprofessional and was trying to intimidate me. I was told that he was the one coming, or I could call another company to do it. As of now, the same technician will be returning to plug in the AC in the attic and reconnect the fan so I can control it with the switch, but he refuses to replace the broken pipe. I do not recommend this company.

I was scheduled appointment with 7 hour window between 1pm-8pm. Currently it’s 9:10pm and nobody in the office can figure out when the technician will arrive. After 3rd call I am still being told we will call you back as soon as possible. I am all about supporting local business but the way this appointment is being handled is not the way to do business. What company can’t find out where the technician is and also not not able to update on late arrival?
This rating is purely based on the 8 hrs of my time wasted by this company today!

**** update 05/30 - updated 1 star to 4 star. They came in today. Still didn’t get any notification prior to arrival but they were friendly and got it up and running. Only thing I would recommend is having a proper expectation of time. I understand it’s busy time but a notification call on Friday 05/28 stating “ we couldn’t make it today but we will make it on Sunday” would have been nice.

Our heat would not work and Everyday Heating was assigned to the job. They showed up within the scheduled time frame, quickly diagnosed the problem and made the necessary repairs. Mark was very professional while in our home and we appreciate the good work.

I was told I needed a compressor replaced and that they would order it and come out in a few weeks to replace it. 2-3 weeks later they came out completely unannounced and spam called my phone. Unbeknownst to them I was out of town - hey would have known that had they called before they just showed up.

So I call them when I get back to town, they say they will come out an replace the compressor today (7/6/2020). I answer the door and the guy says nothing is wrong with the unit I just need a new filter. I asked how is it that it just needs a new filter because you’ve been out here twice now to replace the compressor?

Well once I ask that, it becomes my fault that I wasn’t home the first time they tried replacing it (that time they gave me zero notice that they would be coming). They say when the came out that time they checked the unit that time and it didn’t need a compressor. So naturally I asked - why did you schedule this appointment to replace the compressor today (7/6/2020)? He had no legitimate answer for me.

To top things off the guy had an attitude- I’m the customer. Work on your interpersonal skills and get outta bed with American Home Shield. It’s clear that you aren’t doing the work now because my policy is no longer active with them. Way to follow through Everyday Heating and Air!!!

I have used every day, heating and cooling, for I don’t know how many years. They are the best! They are prompt, professional, quick response, the list could go on and on. As a realtor, I know how important is to have good working HVAC units and I would highly highly recommend every day heating and cooling.

I called Everyday Heating and Cooling because a friend recommended them. It was a cold day and my heater quit working. The technician (Max) was at my house in about an hour and fixed a minor problem. He didn’t mind me watching him work and was very professional as he answered my questions. I highly recommend them.

"I can't thank Mark enough for his exceptional service! After the first company misdiagnosed the issue with my heater, Mark came out and fixed it within 30 minutes. He knew exactly what was wrong and had it running perfectly ever since. This was all during a day with wind chills of -20 and snowing! His professionalism and expertise were truly impressive. Highly recommend Mark for any heating issues!"

Mark worked diligently to find the issues with our HVAC system & made several trips due to parts issues with the warranty company. He was intent on getting our heat back on to ensure my elderly mother was comfortable. Our calls were answered promptly and he and Jana went above & beyond to provide what we needed.

In the middle of January my furnace went out. Unfortunately for me, I have combo unit with my AC outside. I scheduled my service through American Home Shield and they assigned me Everyday Heating and Cooling. Quickly, Mark deduced that my furnace was unrepairable, and recommended AHS replace the package unit. It took a bit longer than 2 weeks for the unit to arrive. They installed it on a Saturday, and it took them from about 8 am to noon. He kept me updated on the progress, and I'm happy with the install. A month after the install, I went to turn on the air conditioner, and it wasn't working properly- quickly turning off and on for a couple minutes and then just gave up. I contacted Everyday, they saved a timeslot for me, but said to put the claim in with AHS (which didn't cost anything). They came out 2 days later, figured out what the problem was, fixed it, and my AC works. Thank you for the good service, I appreciate it. 100% recommend.

Mark came out and fixed our heater problem today. He was professional and very efficient with his time. He had us back up within 20m of arrival as we had a very routine problem. I had read some of the negative reviews about communicating arrival. And I'm here to tell you that's not the case. An email was sent out to me as soon as they received the work order about arrival today. Another one last night as a reminder. And a text 30m ahead of arrival which is perfect. Thank you AHS for sending these guys out. And thank you Everyday Heating and Cooling for being prompt and getting our problem solved!

AHS referred me to Everyday Heating and Cooling when I was told by another contractor that I had two cracks in my heater core. They were prompt, professional and using better camera technology were able to prove to me that there were no cracks in our furnace and that it was safe to use. I highly recommend them. He even offered to meet an inspector if they needed to or had any questions. He documented the service very well and took pictures.

I'm very happy with the service they provided and will call again for any other needs.

Hameed was amazing! Completely saved us during this heat. He even came earlier than our appointment time. Was honest, explained everything to us about the level of work needed, and showed me how to get the warranty in place.
He was prompt and stayed in regular communication with us and our home warranty company.

I can't thank him enough.

Our technician never showed up, called or text to let us know when he would be at our house. I tried to let them know we needed to leave but never received a call back or apology.