Reviews of local pros in Lenexa, Kansas

Kyle Babb was excellent. Courteous; Friendly; Knowledgeable; Understanding and Thorough. He did more on an annual checkup for my A/C than any other tech ever has. There is a difference between just "getting it done" and "doing it right". Kyle did it right. I will be requesting him for all service in the future.
On the other hand, I can't say anything good about the service manager that I spoke with while Kyle was here.
Kyle saved me as a customer for you guys in spite of the service managers lip service / excuses. (my opinion)

Had the spring tune-up from Cates Service last week. The service was excellent! The technician, Luke Ochs, coordinated a follow-up visit the same day from Vincent Polanski, a Lead Installer, to help resolve an issue with the air filter on the furnace. Vincent was resourceful and made alterations to make it easier to change the filter. Great customer service!

Walter was very knowledgeable. He had a great personality, friendly and not give me the runaround. Would hire him again.

Our service man, Austin was very efficient, professional and collegial. Answered all my questions and everything was running perfectly.

Furnace repair and tuneup at the same time. Temp got down to 63! Mike’s experience diagnosed and fixed the problem within the hour. Great customer service!

The Cates Service team that came out to install my new furnace was professional, efficient, and cleaned up after. The furnace has been working great.

The technician, Randy Ochoa, who performed the necessary adjustments to my furnace, did so with total professionalism, was courteous and polite, answered all my questions. We definitely will be using Cates Heating & Cooling for all our future needs.

Cates has been out HVAC company for years. This year's technician was great. He was early but checked to be sure the time was convenient. He was efficient and neat.

Had my annual winter check up with Cates for the first time. Technician was punctual and friendly, very knowledgeable and thorough. Definitely going to continue to use them for my HVAC needs.

Had my two furnaces serviced for Fall today by Walter Lewis, sr technician. Walter is not only a highly experienced HVAC expert but he also maintains professional appearance, behavior and is careful in my home. I am grateful for his patience when I ask questions and he explains in a clear manner. I highly recommend Walter to any customer who wants an expert technician and reassurance that you will get thorough service. You can count on Walter.

Another great experience with Cates. Their technician was knowledgeable and explained any issues. Michael Dobson was friendly and caring. He made a recommendation to replace a part and explained why. Highly recommend Cates.

Cates has always been absolutely amazing in our experience from estimate, purchase, and maintenance. The Carrier two-zone system we has installed manages the temperatures of the upstairs and downstairs perfectly. We haven’t had a single breakdown in the years since purchase. The closest thing was a weak capacitor during the Spring tune up that was replaced before failure. Our service contract has kept us free of concerns from day one.

Cates is a great customer experience. We have signed up as regular maintenance customers, but recently experienced a problem with our furnace starting up. Both Randy and Walter came out to diagnose the problem and Walter determined the cause was a critical electronic component. He discussed the cost up front and compared it to replacing the system without any pressure to go either way. We ended up opting for the repair, and he was able to get it installed and the system is working perfectly, confirming his diagnosis. He was very patient with my harebrained homeowner ideas that proved to be wrong. This could have been an opportunity to upsell several maintenance items we didn't need, but that's not how Cates does business. I appreciate the team and look forward to giving them our business when we are ready to replace the system.

Randy was very efficient and helpful. He arrived at the appointed time. He made several suggestions regarding one of our furnaces but did not apply any pressure. We have been very satisfied with Cates Service for 25 years.

I recently had Walter from Cates Heating and Cooling come out to look at my broken thermostat. He could not have been nicer, more knowledgeable, and helpful. He went the extra mile to diagnose the situation, even twice going out for extra parts to ensure the job was done correctly and in one stop. 5 stars!

Our service tech, Brian was punctual, professional and knowledgeable. He explained the process for the work being done. Upon completion he cleaned the area and provided me a full description of the work completed.

I’ve been a satisfied customer of Cate’s Service for several years now. I’m a member of their “”Comfort Plan”, which I get both a AC & furnace preventitivr maintenance inspection and cleaning. In addition, I receive 10% savings on repairs, priority service calls, and no emergency service rates on nights and weekends.

I have my residence and rental properties on this plan. I believe I’ve received honest advice and service from Cates. I called them years ago for a 2nd opinion to make an over $1,000 repair recommendation from a company that says you can trust them with your house keys. Cates said there was nothing wrong that needed repaired. I FIRED that company, & have been with Cates ever since. I believe regular service and maintenance prolongs my HVAC equipment.

I’ve also purchased 2 complete HVAC systems from Cates, and those experiences were both reasonably priced and positive.

I have no reservations in giving Cates my highest recommendation. And those that know me understand I’m not an easy customer to deal with. They’ve earned my trust and my business. It’s hard to find an honest repair service. So far I’ve been very satisfied!!

This is a very professional and top quality HVAC company. The value is tremendous for the high caliber work they perform. The attention to detail is amazing and would trust no one else with my HVAC needs. I refer them to everyone I know looking for HVAC work. They are miles above all the big name companies in the KC area.

Great company to work with that does high quality work for typically less than others. I would definitely recommend reaching out to Dillons. I know who I'm using when my furnace needs repair or replaced.

Used this business to have an a/c moved to a different location in the yard for a customer of mine.
They were Quick and understood exactly what we needed. Owner came out for in person quote. Charged very reasonable price for their services. Treated us like family. I will be using them on any work in the future.

Patrick is incredible. Not only does he provide excellent service but literally educates me on how to help my HVAC run more efficiently. I feel like I’m in classroom while he is here. Thanks for being great!