Reviews of local pros in Lenexa, Kansas

We needed our fridge line fixed and mission responded right away when we gave them a call. They said that they would have someone come by the same day from a 2pm-5pm window with a text or call to notify us.

A few minutes before 5pm, they finally got in touch with us and said they weren’t able to make it and if we wanted to reschedule to the next day.

All in all, what we thought started as an easy and responsive plumbing service was not that. Don’t recommend using them and not satisfied with their response. They offered nothing to make it right when we took time off to be at home for them. The only thing they offered was to schedule for the next day. Not impressed and was hoping for a better outcome.

Unacceptable service. Called for a burst pipe on a Sunday morning. Technician came out 8 hours later, worked for 90 minutes and then said he didn't have the right tools. Said he would be back at 8AM. After calling for a status update twice (because I have no water) I was told I was scheduled for Tuesday. So I cancelled with Mission. Also they wanted $1400, the other plumbing company is fixing it now for $750. And it would be less except the Mission Plumbing technician did a hack job so now my ceiling needed to be cut open to fix it.

Charging Sunday night emergency prices for 3-day service!

Did a great job. Showed up on time, did what we agreed, no added cost or "we need more money for XYZ" ect.
Also, never tried to upsell me on a more expensive system. I would definitely recommend and use again. Quality craftsmanship as well. The sheet metal work was outstanding.

I only got a new AC, the furnace in the pic is a few years old and was already here.

We had a pipe freeze and called Mission on a Sunday. Pros: fast response time, courteous techs, and the issue was ultimately fixed. Everyone worked hard and was professional.

Cons: the initial tech appeared to be less experienced and spent several hours cutting drywall and attempting to heat a section of pipe that ultimately was not the problem. During this time, we were told that section of the pipe wasn’t frozen, yet work continued in that area.

After almost four hours, a second tech arrived and quickly diagnosed that the frozen pipe was actually in the basement. At that point, we were charged for the time already spent plus additional work. While we agreed to the charge in the moment, it felt frustrating to pay extra for what seemed like an initial misdiagnosis. Had the issue been identified correctly from the start, the repair likely would have been quicker and without an additional fee.

Overall, the people were nice and the problem was resolved, but the experience felt more expensive and disruptive than it should have been.

Jesse, Nathan and Landon were very helpful and knowledgeable, extremely courteous, and punctual through this entire experience. They repaired/replaced faucets around the house and installed a water purifier/softener. I have had them return a few times since due to my own lack of understanding and they are always patient and courteous in their responses. Highly recommend!

I've used Mission PHC since 2011 to maintain HVAC systems at my home, business, and several rental properties. For the first twelve years their service was top notch, their customer service was attentive, and their proactive nature in scheduling annual maintenance appointments was beyond reproach. I enjoyed working with them, trusted their professional opinions, and appreciated their flexibility and responsiveness. They quality of their work has always been great and I've never questioned their professional capabilities on the work they've performed. Despite the overall negative impression I have, I will defend the actual work they do when they do it; the work product itself has been high quality.

Over the last 24 months their customer service has fallen apart. For me, it began when they unexpectedly stopped automatically charging for annual maintenance and asked me to call them if I wanted to reactivate that service. This was annoying but I assumed it was a paperwork mistake and moved on. Largely out of annoyance that they were making me jump through hoops and because they didn't even take the time to make a phone call to simplify the transition, I didn't reactivate it for the next twelve months and just called them when I needed service each time. The following year, I did reactivate during one of my visits but subsequently found they were no longer calling to schedule maintenance (they did, sometimes, send texts) and I had to reach out to them to get the appointments scheduled. Again, annoying, but I gave them the benefit of the doubt and accepted that no one is going to care about my HVAC systems with the same level of attention that I would pay them myself.

This Spring, I had them out to service units at two properties and they came out and performed service as expected. They followed up that service with a laughable list of "optional but recommended" maintenance items including markups exceeding 60% on some of the recommendations and labor charges that implied exponential allocation of tech hours to the repairs/installs they were proposing. That experience left a very bad taste in my mouth because I knew that none of these items were necessary at the time and I also knew that vulnerable homeowners might see those and feel that they needed to act upon them, to the tune of thousands of dollars. I was genuinely upset to think that my own mother could be taken advantage of by a company like this if she were to receive such as long list of recommendations and not understand what was real and what was exorbitant. Again, however, I gave them the benefit of the doubt and moved on. I spoke with them about my dissatisfaction with that quote and anticipated a follow-up from them that never came.

Earlier this week, I called and scheduled my Fall Maintenance and they assigned me appointments for both my HVAC and plumbing checkups. The appointments were arranged with only 7 days lead time and everything seemed great. I adjusted my own schedule so I could be onsite during the appointed window for both properties. This morning, I get a text informing me that they can't meet the appointments they had scheduled and they never should have scheduled them. Their solution was to unilaterally move my appointments to January 19th (nearly a full month from now) before they had even spoken with me in person.

I don't usually write online reviews and I don't particularly enjoy giving negative feedback but I've been a long-time and loyal customer and I've repeatedly given Mission PHC the chance to regain my trust and they have failed.

Hopefully my experiences are isolated but if they were I think my concerns would have been addressed at one of many opportunities in the last 24 months and I would not be writing this review today.

I’d give them 6 stars if I could. After two visits (and two charges) from another plumbing company in town, I felt the work was incomplete and called Mission. The technician Deshawn arrived on time. He was thorough in diagnosing the issue and found the prior company never cleaned out the main stack line. Within an hour he diagnosed and fixed the issue. I’ll be going with Mission here on out as long as I’m in Overland Park.

We were without air conditioning in July in Kansas for 10 days because of Mission. Think about that affecting your children and pets. Our house got up to 95 degrees at 10PM (and 108 during the day) while we waited for these clowns to respond. Sleeping with a fan on you was requisite, and it was so hot our freezer could not keep food cold.

"Ultra Heating and Cooling" was great, five stars from me. They sold that company to now Mission Heating and Cooling (lol and Plumbing, okay).

We had Ultra install our A/C but it only lasted two years. In those two years, Ultra was sold out to Mission. I called Mission the day our A/C went out and had to call them every day until Day 3 I finally got a tech out.

Mission said they would order the part to fix it (relatively cheap)

I called every. single. day. and did not get an estimate for when the part would arrive, did not get any updates, was told they "would call me back" but then they didn't and I had to call.

Day 8, I called Town and Country HVAC, they were out the same day, did the same inspection, ordered the part the same day, and it arrived in two days. They did the install for a whopping $50. Thanks T&C..

It is six months later and they still have not called to tell me the part has arrived, no follow-up. Don't even bother leaving a comment mission, I will not call you to "resolve" anything, you had your chance.

The woman at Mission Plumbing who answered my call was wonderful and set up an appointment the same day. I was so relieved.

Jesse arrived from Mission Plumbing that day to let me know what I needed. He was courteous, professional and checked a lot of pipes from the upstairs bathroom down to the basement.
He was great.

Nathan arrived the following day and installed new plumbing for me .

He repaired a toilet flange that started leaking under my bathroom tiles and into my basement.

He stayed from early morning ‘till afternoon, replacing all necessary
pipes.

Nathan was polite, answered my questions and worked hard all day never taking a break. I wish I could describe in detail all he did,
but, I’m 70+ years old and don’t know much about plumbing.

I’m so thankful for all of Nathan’s hard work and can never thank him enough.

Because of my age, and because I’m on a fixed income, the price seemed high.

Everyone from Mission Plumbing treated me with respect and came within hours of my phone call.

Nathan is an ABSOLUTELY EXCELLENT plumber.

Thank you!

Mike was on time, he beat me to the house and worked quickly. He was patient and trustworthy. He has been out to our home before and provided great service then too. I would give him 10 stars if I could.

Very honest company. Monday we had them out for heating and instead of saying that I needed a whole new unit he came in looked at the situation then was able to the diagnose it. Then to insure his decision he had his senior technician just to make sure the diagnosis was correct because it was an expensive diagnosis when that technician came out he was able to fix the component that the other technician was saying needed to be replaced saving me from having to purchase a whole new unit and then on Wednesday we had the plumbers from this company out and they were very honest. Very diligent worked fast. Explain everything to me as they were going in a way I could understand. This company definitely does not look to just sell product. They genuinely have your best interest. I would recommend them to very one!

Great customer service

Great Business Partner!

Best exhausts and service

Great place for the hvac contractor

Quick and great service

The only heating and air filtration distribution commercial supplier that will treat you right with the right pricing quality products from ductwork to vents to fire dampers exhaust fans they are there to take care of you

I haven't dealt with these guys for years, walk in ask a ton of questions. Treated me like a billion dollar account and had what I needed 3 times in a row now. Very professional and efficient.

They are always very helpful and courteous! Sometimes they help me load my items up! 10/10

Top notch lived up to its name once again while installing our new water heater. Tim H. was the best plumber we've ever had out here and a friendly professional. Don't hesitate to have them replace yours too.

I have been with Top Notch for over a decade. Many different service personnel came to my home, Chris was the most recent. All the staff were very respectful of me and my home and my pets, and thorough! Same goes when I call with questions or to set up appointments. Prices are noticably lower with all their coupons/discounts available, just ask. VERY highly recommend!!!