Reviews of local pros in Lenexa, Kansas

A few years ago, I purchased an entirely new Bosch heat pump system from Town & Country. The installation was excellent and the crew was very knowledgable. I have a service contract with them and every six months they come out and service the system. I could do the service myself but I'm dealing with a health issue and if I'm unable, I don't want my wife to worry about it. As with the install, the technicians were very good.

Then, this past fall, a technician came out to service my system. The first shocker was being told that Town & Country no longer dealt in Bosch and Daikin, two of the finest brands in HVAC and were now exclusively Lennox. The technician was a relatively new hire who'd not been to my home previously. He said he'd attended HVAC school locally so I felt at ease. Then he began the servicing which brought the second shocker. He had no clue how the Bosch system operated and couldn't figure out why it wasn't working as he wanted. I gave him plenty of time to figure it out. He then called his office and the person he spoke with was equally clueless, or the tech completely misunderstood what he was being told.

A short time later he left, and I was relieved. I went back into the house and made the corrections myself. The system worked as expected.

Topping all this, Town & Country never requested feedback, something commonly done nowadays. Then, two months later, they request a review on this forum, so here it is.

It's incredibly disappointing how quickly such a good company can change and nosedive.

Choosing Town & Country is ultimately your choice. I, however, may have to search elsewhere for a qualified Bosch dealer and service company. That's sad.

On 1/16/26 Sam Worthy (Service Technician at Town & Country Heating
& Cooling Company) performed an annual service checkup on our Lennox furnace. Sam did an Outstanding Job! Sam was courteous, polite, friendly, professional, and very knowledgeable. He took his time, was very thorough, and answered all of our questions. I would highly recommend Town & Country Heating & Cooling Company if you ever need service for your furnace or air conditioner. TS (Lenexa, KS)

Will came out and serviced our furnace today and I thought he as great. We very much appreciated his honesty and candor with respect to the condition of our furnace. We recently had our furnace tuned up by our normal HVAC company (or at least they used to be before today) and when they showed up the repair tech had a second person with him who was quite clearly a salesman. This was very suspect to begin with, as they had never sent a second person with their tech on any prior visits. Our suspicions were further elevated when they proceeded to find a litany of issues and recommended a new unit. Of course, having the sales guy right there was super handy and convenient for them to pitch all the options. Given how suspect this was, we sought a second opinion. We noticed Town & Country was actually the only local HVAC company with a 5 star Google rating, so we called them to come out and inspect the unit. Will seemed very thorough, advised us that he didn’t think we needed a new unit at this time, and that, while our unit was getting a little long in the tooth, there were no red flags suggesting we needed to pursue a new furnace in the immediate future. The Town & Country prices and maintenance plan they provided information on were also more reasonable than our now former provider. Needless to say, I now understand why Town & Country has a 5 star Google rating and would definitely recommend them. We immediately made the switch.

I was very impressed by Mission representative, Michael, who came on time and even on Saturday. While the job could not be finished that day, a time the following week was set to complete. I was also impressed with the courtesy and competence of Mission employees. Their initial fee to come to the home is also very reasonable. Well done!

had a new heating and air system installed in July 2022 , today my heat is out and the technician told me it was because of no ground on that circuit , and that when it was installed they just tricked the system to get it to work . I was not informed of that when the system was put in, which was in the summer now its winter and i have to get a electrician out to run a new circuit so i can have heat

Joaquin came over to make a repair on one of our pipes outside. It’s really cold and they were so professional, kind, and quick. So glad I went with mission plumbing!

The technician that came to my house was very kind and professional. I would recommend him and Mission Plumbing, Heading and Cooling to my family and friends.

We tried cancelling our membership back in August. Was told it was cancelled. Kept getting charged. Tried cancelling again in October and found out we have been getting charged every month since. When we demanded a refund we were told they don’t do refund. This is fraud.

Christian Hutsell came out on Friday and was very knowledgeable & handled my air in a timely manner. It was a simple fix but he made it a good experience. He also had two other fellas with him that were training and they did great as well. Thank you for hiring a good team!

I decided to get ahead of things this year and schedule my annual maintenance for my heating system. I called around a few places and looked online before deciding on using Mission Plumbing.

I was able to quickly get on the schedule (within 2 days) and had the tech (Christian) show up right on time. I work from home so I tend to keep an eye on things when someone is working in my home. I have to say that I have lived in this house for 20 years and my HVAC system is about 7 years old. Christian did the most thorough system check I've seen, even where he was using a borescope to really check things out on the interior of the units (I have 2). And Christian was super friendly, knowledgeable and explained everything he was doing.

Overall I am very happy with the service and cost (super great price) and the tech. I am planning on using them again in the spring for my a/c system check.

Much appreciated their knowledge about their jobs. Most importantly, taking the time to make sure to actually show and explain what was happening to my furnace that I was unaware of. Very pleasant people. ☺️

That day had come. You know the day; the day when your HVAC decides to call it quits. It had been good run. The system was over 20 years old which meant...it sucked but got me by. Mission PHC provided prompt and expert diagnostics and new installation. The technician (Chris) came out to the house on the day of call. After running diagnostics, he provided different options to resolve what was wrong. I accepted that it was time and prudent to buy a new HVAC system. Mission’s comfort care consultant came out to my house the next day (Sunday) to discuss options that would fit my house. Financing was easy. A new Lennox system was installed the next day (Monday). Kevin has many years of experience and did a great job installing it and made sure it was operating correctly. He reviewed operational instructions. I am very happy and satisfied with Mission phc hvac care.

Installed new HVAC a couple years ago and they’ve been servicing as part of their semi annual plan. Always been professional and done good work. Jaylen did our maintenance visit today.

We bought a new furnace and AC from them. Since day 1 it has been nothing but problems. We went to turn on our new furnace and it didn’t work. This is now the second day they have said they are coming and haven’t shown up. This is not the Same Mission Heating Heating and Cooling that we used to know. It is no longer locally owned and I absolutely do not recommend.

Travis was great - very thorough, knowledgeable, and professional. Completed the work with expertise in a timely manner. Will definitely request Travis for all our future plumbing needs.

Mission Plumbing was a lifesaver today. Had a clog in the main sewer line that another company said was unfixable and quoted me $15k to replace the line. Marquies from Mission Plumbing came out the next day and cleared the clog, no problem.
Will definitely be calling Mission again the next time I need a plumber!

Crazy pricing. They must be private equity owned. They quote by the job regardless of how much time it takes. I was expected to pay rates in excess of $750 percent hour for work that required no parts. It was all labor. Skip these guys and find the mom and pop owned outfit.

I called regarding a dead AC unit at 8am and Terrell showed up at 9:30 am. Terrell was courteous and quickly found and fixed the problem. This is the second time I have used Mission Plumbing this month (1st time was a toilet issue) and they have been great both time. I will continue to use their services.

Christian did an amazing job! He has been at my house several times and he always does great work and his customer service is exceptional!!
Thank you so much

I wrote a review about how overpriced this place was. They have to be owned by private equity. They wanted to charge me $1,600 for a two hour repair. Almost $800 per hour. The heat was out and it was cold - they were just trying to take advantage of us. Typical of private equity - soulless. It wasn’t off hours either. A typical Tuesday daytime visit. The ending of the story - we called AFC heating and cooling. Family owned. They were awesome. Came the next day and fixed it for $150. Call them. Mission is terrible.

Thank you to Nabate at Mission Plumbing Heating & Cooling for your tenacious dedication to serving customers. We are grateful Nabate came and tested our system and found a gas leak that was pumping high carbon monoxide into our home while we were having family time on a Friday evening. He diagnosed the problem and we promptly turned off the furnace saving us from gas poison! He also checked the carbon monoxide levels in the other parts of the house to verify that it was safe for our family to be in our home.