Reviews of local pros in Lenexa, Kansas

This company is a scam. We initially signed on and they refused to show up when scheduled and would only complete half the job, yet the charges still came every month. We tried to cancel repeatedly, however they kept charging us. Do not give this company your business.

They have always done a great job inside and out! Conner is very knowledgeable and kept us informed regarding any issues he came across.

Absolutely wonderful service and very thorough. Needed to get rid of the flies before our house goes on the market and they definitely came through right on time. Was extremely grateful!

They sprayed the wrong house. Didn’t respond to my message that it is not my house you are spraying

Harry arrived early and provided very good service. He took the time and attention to address an additional issue that I was having, and provided exceptional service above and beyond the normal maintenance. A+

Not happy with the communication. At our last vist, we need additional items, which I thought they would note in our account. I reminded them of those items before their service this morning. They were prepared with a couple items, but not not all. I would suggest that you as a customer, just do your own treatments. We have to go out and purchase items we previously listed. Find another company or do it yourself. Much less frustrating and better peace of mind.

Might as well Just throw your money away. The price doubled all of a sudden and they said there was nothing they could do about it until I said I would cancel, then they could knock off $25. I asked them to cancel and they still charge me the monthly service charge, and was met with nothing but passive aggressive responses from their customer service. they said they would send me a paper bill for the cancellation fee however, the very next day they greedily automatically deducted it from my account. A + for shady practices!
I had better luck with Ecoshield, never saw spiders or ants with them but after 5 months with Aptive they’re everywhere.

The tech Tasha was very personable. She clearly listened to me and provided all the service we needed. She can service our home any time.

Bryan did a great job spraying our property today. He was on time, responsive and thorough.

One of Best decisions I ever made regarding pest control! The techs they send to the house are friendly polite and knowledgeable! You guys are amazing! Thanks so much for the great service

The individual service techs are great. The service itself is fine. But if you need to talk with a live person who can help with an account question, good luck. Chat bots abound. Customer service links don’t work.

Conner did an excellent job today. He let me know when he was on the, checked to see the service needed & was very efficient about getting it completed. He provided pictures & indicated what creatures he was taking care of. Great job Conner.

Really disappointed. The sales rep that sold us the contact lied about the rate and frequency. We found out we had been over charged for a long time and the company was not willing to make it right nor even answer the phone to cancel our account. The quality of service was also not great. Their pest person I would watch and they never looked for anything just took random pics - we even had multiple time another persons house was sent to us to show us what they did. They missed every single wasp nest every single time unless we came out to point out everything.

People from this company keep coming onto our property unannounced to provide services we have not asked for, despite repeatedly telling them we have no business relationship with them.

We recently moved into a place that we purchased. Every so often we will hear a massive scraping sound on the side of the house. When we go to inspect, an Aptive vehicle is parked in our driveway or in the street out front, and someone is spraying something along the sides of our house. The employees seem super confused as to why we come outside. We have informed them we don't require their services when they come, yet it has happened 3 times. We have 0 relations with this company.

We had our first appointment today with Aptive. Harry was very informative and very friendly. He described step by step what he was doing and the areas he was covering. We look forward to continuous protection with Aptive.

NaTasha was very knowledgeable of what she was there to do and got it done plus removed several hornet and wasp nest. In fact about 6 in all. I did not know we had them outside. Tasha was a very kind and sweet person. Please send her my way at all time. I don't want know one else but Tasha to come to my home... Very good experience!!!

Caleb provided the most thorough quarterly bug spray service we have had yet from Aptive. Typically around the fence and deck are not sprayed, resulting in so many spider webs being built up. He made sure to spray and clean those up for us. I know it's outdoors, however, we don't pay for a service because we can't do the service. We pay for it because we don't want to do it. Today, I feel as though he covered every inch of the yard, as if it were his own. I am very pleased with the service that he provided today. Thank you, Caleb!!!

Tasha was great. Very nice and understanding with my situation and she is a good listener. She sprayed all of the areas inside and outside to control the beetles, crickets, and spiders that I'm dealing with daily. Aptive is a great company and very discreet with there van when they show up. Definitely worth the effort. Thank You.

I have been using this service for nearly a year. The staff alerts you when they are 30 minutes away. They are polite and take time to discuss any concerns you have. They do a good job of treating both interior and exterior areas. They text photos of any issues they find and let you know what they did.

Promised to warranty my home for spiders and i think there are more spiders on my home after the treatment than before. Customer service sucks. Haven’t heard back after Facebook post and email. Wouldn’t recommend and I’m hoping for my money back. As you can tell from the pictures Im not really sure what they’re spraying for.

EDIT: Upgrading review after customer service experience. Chris from Aptive offered a full refund including any non-refundable fees. He was courteous and respectful and I appreciate the correspondence and solution.

Tasha was amazing! She came in and took down the wasp nest in my sons room with ease. Her customer service was above and beyond along with her great personality! So far I am extremely happy with my services!