Appliance Repair reviews in Newton, Kansas

Was polite and knowledgable. Got my dryer fixed fast.

I was impressed with the competency and demeanor of the technician.

Great service men. Kept me informed.

Charlie was great, but communication is horrible. Parts were ordered, but they entered incorrect address and couldn't reach a person. So much is done 'virtually'....want a real person!

Once the tech he arrived it did not take him long and after checking everything it was determined that the stove was working and he assured me things were good to go.

My repairman was quick and polite. My only issue was my service window was 8a to 5. I was texted at 730a and he didnt get to my house untill 815a. We had to call a week later to have the same thing repair again. Not good!!

Eric was very informative and efficient.

Very knowledgeable, fast and friendly.

Repair Service Technician was pleasant and knowledgeable.

Repair was performed as expected. My technician was professional, polite and very respectful. He was very experienced and made the necessary repairs expeditiously. Very pleased and would highly recommend.

The call wasn't cheap, but it point us in the direction we need to go.
I was impressed on how quick he was able to answer our service call.

Was scheduled to have parts installed that a prior technician had ordered two weeks prior. The day they were to be installed the service technician (charlie) did not call or show up to do the work. I was sent a text and an email that he was on his way at 2:50 pm. He was to call first so that I could meet him there...he NEVER called and just canceled my work order.
It is IMPOSSIBLE to get in contact with the repair department/people who are actually doing the work.
You can only contact Sears on the 800 number.
The Sears rep was kind and professional but was not able to do anything but reschedule my appointment...so now I am waiting once again. As far as I am concerned the technician (Charlie) dropped the ball and did not call me prior as indicated on the work order..no excuse. I'm not sure we will keep this service if we continue to get this kind of service.

Very friendly and knowledgeable technician! Fixed issue right the first time!

This tech we had today 8/28/24 was very thorough and pleasant. The other one you sent out on the 16th wasn't as thorough.
I can not say the same for your customer service dept; first it's hard to understand them when their English isn't that good and most of all I dont appreciate someone who is condensending. That dept. needs improvement.

He was very knowledgeable and was able to help me figure out the next step. I’m glad I was able to get answers to my questions.

Technician was prompt and knew what he needed to repair the microwave.

Technician was very professional, knowledgeable and completed his job quickly. Would recommend him to anyone.

He was very helpful. The refrigerator was beyond fixing.

Zachary was great but the process for scheduling service was not a good experience. After the first service call didn’t fix the issue we called the same day and was promised we’d get a call back the same day. We wound up calling 4 times because we didn’t get a call back. Also the customer service reps are very hard to understand.

Lewis and Eric were great and professional.

Eric came out, installed the unit that was ordered from the prior visit. He installed the part,& was very punctual when installing it. He cleaned up around the area when the job was complete.