Water Damage Restoration reviews in Olathe, Kansas

Excellent service. Quick to response, they cared for our wood floors in a very efficient and personable way. Joe and his crew were exceptional with their service, providing daily check-ins and monitoring of the equipment. Nick and Bryce did a great job picking up all the equipment.

On a Sunday, my home was temporarily flooded during a remodel project. We called ServPro and Joe got back to us very quickly. He came out, assessed the water damage, and advised that we really didn’t need to take any action—that the steps we had taken to mitigate the damage was effective. It was very reassuring to work with someone like Joe who was responsive, professional and honest. The next time, we/family/friends run into trouble, I know exactly who I’m calling!

Lindsay did the final cleaning for me and she did an absolute fantastic job. She was a perfectionist. The Bates/Hogan team did the first cleaning and they did fantastic job as well. Jessica was very friendly and made the job go smooth. Great to work with.

We recently had a very stressful situation where a bed mattress released fiberglass / silica fiber particles throughout our bedroom. Thankfully, we contacted Servpro and were lucky enough to work with Jessica. She was absolutely amazing from start to finish—friendly, compassionate, and incredibly knowledgeable. Jessica guided us through the cleanup process with clear information and helpful advice, making a difficult experience much more manageable. We’re so grateful for her support and highly recommend Servpro for anyone dealing with a similar issue.

Our basement flooded a few weeks ago on a Sunday morning. So we called Servpro to help us out. They arrived within a few hours with a full team of professionals to handle the job. They were in our home most of the day. They were fast, clean, and professional. They took great care of our personal affect’s and saved all that they could so that the rebuild wouldn’t be so costly. When we found out that our insurance wasn’t going to cover the damages, Servpro did whatever they could to minimize the cost but still complete the job. HIGHLY RECOMMEND!

Reached out to ServPro for a second opinion after a sump pump failure in our basement. They came out quickly and the project manager who came out, Jacob Liles, was great! Very knowledgeable and did not try to upsell me or anything. Very refreshing to not feel like a company is taking advantage of you during a stressful situation.

Thank you so much you all did a fantastic job!! Everything was nice and clean I appreciate everything Servpro has done !!!

I would highly recommend ServPro of Olathe/Lenexa! Jessica and Jenn were fantastic to work with. Jenn went above and beyond on our project! While preparing a house to go on the market, we came across some cleaning that I did not feel comfortable cleaning myself. Jessica provided us a competitive proposal and Jenn did an excellent job with the cleaning! I would definitely use them again and would recommend ServPro to anyone needing remediation in their home. Thank you!!

My project manager Daniel Hernandez along with Jacob came within the hour after contacting Servpro. After finding the leak and deciding what had to be done, Daniel’s team Allan, Harvey, Julio, AK, Jesus A. and Jesus P. all came a few hours later removing carpet, moving furniture and knickknacks, cutting out shelving underneath cabinets then setting up drying equipment that ran for 7 days. The men were so efficient and kind to us in our hour of need. Very grateful. I highly recommend this company and team!

Jacob was fantastic through the entire process. The entire was absolutely amazing.
Alyssa is the coolest!

Alyssa and Jen came out today to clean and treat for mold. Both were very professional and friendly. Explained the process so everything went smoothly. Would highly recommend them if you ever have a water leak and need help cleaning up after.

We had an unexpected flood in our home while at vacation in Florida—an absolute nightmare. Thankfully, SERVPRO and their crew Daniel Rodriguez (RS), Malik and Jacob (PM) came out for emergency water drying, and they were incredible from start to finish. The team was professional, kind, and so efficient. They truly made a stressful situation feel more manageable and smooth. We’re so thankful for their quick response, expertise, and the care they showed throughout the process. Highly recommend! 12/10 rating.

Dorian, Project Manager, was out to assess the damage from a leaking dishwasher. He was very informative, thorough, and communicated details of the mitigation process. The SERVPRO team, Joseph and Jesus doing the mitigation, were friendly and professional. We would highly recommend SERVPRO for any mitigation needs.

First and foremost, you have a lot of choices when it comes to repairing or reconstructing your house after fire and water damage. Under no circumstances would I recommend you use ServPro in any capacity. We had a fire with extensive damage requiring a full pack out of all our belongings and nine months of work to reconstruct to our house.
We went with ServPro mainly due to the positive reviews, which is why I’m writing this review today. If I can stop even one family from going through what we did with ServePro then it’s worth it. After nine months we are back in our house even though the upstairs is still not finished and the quality of the work throughout the house is incredibly poor. At this point they have stopped work and we do not know when/if our house will ever be restored back to what it was before the fire.
On the pack out: Our belongings were delivered back to us damaged. The power cords and hardware needed to put our TV, Couch and other electronics back together were not delivered at all. Several other items are still missing.
On the construction: The absolute ineptitude is too extensive to list. Instead, I will share a few pictures of what was considered “done” by the ServPro crew. Keeping in mind that we had raised concerns about the quality of the work the entire time they were here working on our house. We were told repeatedly that it’s part of the process and the finished product would more than meet our expectations. Unfortunately, we had to be here day after day to make sure things were getting done due to multiple things being missed. It goes without saying that our "expectations" were never met.
On top of all of that ServPro also caused damage to our house and property. When ServPro removed our fridge as part of the pack out they left the water line uncapped and damaged the wood floor to the point that the new fridge (old fridge was brought back but no longer worked) is off balance and does not fit properly.
The ServPro crew that was initially working on the house had vehicles with oil leaks. Though we pointed this out continuously nothing was ever done about it. The result is permanent oil stains in our driveway and street.
We did finally get through to ServPro that the quality was so terrible that we could not move in and they did take action. The entirety of the upstairs had to be redone. They are in the process of doing that work but have now stopped due to not wanting to wait on the money coming from the mortgage company. All of which is beyond our control, but we are the ones left with an unfinished home.
If there are further updates, I will post them here. I would strongly encourage you to take your business elsewhere. The loss that comes with having a house fire is difficult enough without dealing with the stress, heartache, and pure incompetence of ServPro.

Nick did a great job explaining what he needed to do and then executing the work. As you can see from the photos, what he needed to cut away he kept very clean and straight that should make things easy to put back together. I'm very happy so far with Servpro.

The entire team that came out to my house was outstanding. Dorian came by and did an initial inspection. No later than twenty minutes was his team Daniel, Jesus and Joseph on site setting everything up. Everyone was very transparent and communicated well about ETAs and visits. My damage caused quite a bit of power to be used and I had a late evening work call and my computer was tripping the breaker. Daniel stayed extra late to rewire the machines so I could complete my work call successfully. I would recommend ServPro 100%

I would like to thank Isai and Erik at Servpro in Olathe KS for their outstanding professionalism. They handled everything with efficiency, courtesy and clear communication. I had a lot of questions and they were incredibly respectful and very knowledgeable. I would highly recommend them.

I was devastated when water ended up all over my kitchen floor and into the basement, which I could not get to stop. My insurance company sent Servpro to start the process of drying the kitchen and basement entry. I was with the inspector when he evaluated the damage. I was shocked to find that the water had completely ruined the hardwood floor and cabinets in the kitchen, and the downstairs was completely damaged as well! I was heartbroken, then the gentleman with Servpro turned to me and said," We can make this tragedy look like it never happened. " I felt a sense of relief and curiosity to see if his statement was true. I watched as the hardwood was torn away from the floor. I was asked about the color I wanted the cabinets to be and all of the other components to make me whole again. I had the BEST carpenters as we worked together to make my kitchen a masterpiece! Niel and José worked with pride and a sense of love for the craft. The transformations were unbelievable. I loved everything they completed because they did not miss anything, which made me excited to see the kitchen finished. The basement was done exactly as I imagined! When I saw the completed kitchen and downstairs, I thought back to the statement I was told as I was looking at all of the damage. "We will make it look like it never happened." The tears in my eyes represented my appreciation for the true statement! I can enjoy my kitchen and cooking cheesecakes for my family again! I especially want to thank Niel and José for giving their absolute best every step of the way and leaving me with a job well done!! I am proud to have had the chance to work with Page in accounting to make everything officially complete!! I would definitely suggest Servpro for any kind of restoration, but mine is a work of art!! Thank you from the bottom of my heart, Servpro !!!

Chad (reconstruction) and his crew did a great job repairing drywall, carpentry and tile that was damaged at my home recently. Thank you Chad!!

Also, Jessica (project manager) Katie, (site manager) Allysson, Makayla, Lupita & Reiana did a great job cleaning up a huge mess that was left after my home was burglarized recently. Thank you so much for your help!!

Servepro did a wonderful job on our house. They took all the stress out of a stressful situation. They cleaned everything perfectly and were kind and professional.

Chad Staab was our contact throughout this entire clean-up. He and his team were excellent. They went above and beyond for us and we appreciated that! Definitely would recommend this company! Thanks, ServPro and Chad!!