Interior Designer reviews in Shawnee, Kansas

Because One Stop Decorating had done work for me before, I had them return to provide Hunter Douglas shades for eight bay windows. After the sales rep measured them, he quoted me a price and demanded full payment up front before work could begin. They installed a product that is so horrendously ill-fitting, the shades, (which are beautifully made) are unfortunately rendered useless. The headrails are oversized and are jammed together, and the shades protrude so far out from the windows they barely filter out sunlight and provide little privacy. The contract I signed with them stated the light gaps between shades could be up to 1". OSD assured me that only a sliver of light would actually be seen due to the wood frames. The light gaps from their installed shades are at least 2" apart. OSD explained this was the best they could do; no other Hunter Douglas shades could work, and not to contact them as they wouldn't care. After numerous attempts to resolve these issues, my calls were not returned and no effort was made to address the problems or refund my money. I did contact Hunter Douglas execs, who did care, and were dismayed. They also attempted to get OSD to resolve the issues, and they referred me to another local Hunter Douglas distributor, who has been terrific. In fact, even the sample shades they brought me fit far better than what OSD installed. Because of OSD's poor workmanship and refusal to rectify the situation, I cannot recommend this company to anyone.

A Most Disappointing "Experience" indeed. One Stop was highly recommended to us by a friend, and we had no reason to doubt them for a moment. We were thrilled to have blinds and shutters in our lovely new Lenexa home, and our sales representative seemed to be competent, even if a touch weary and condescending. We agreed to double shutters in the front facing room, motorized shades in the high windows in the kitchen, and high to low manual shades in the bedrooms. Of course, our rep guaranteed that he would personally oversee all work for the entire installation. Our order arrived ahead of scedule, but this would be the last positive note in our dealings with the company. The very first issue was that our motorized blinds were NOT included. Our "hands on" rep was nowhere to be found, and at no point was our shipment inspected before being sent out. Neither was one of our costly shutters damaged. We'd been pumped up on Hunter Douglas being the premium manufacturer used by OSD, but after this was pointed out, we were informed that "lately there had been some slip ups" with the products. Of course, we were told that this "had never happened before" (and yet it just did). Oh, and of course our rep showed up and admitted NOTHING, but apologized for misrepresenting himself, as he never really meant to supervise our job personally. The owner sent my wife a lovely email offering to "look into" our situation, etc, and promised to complete the installation as per our agreement, which we found to be the lowest bar any reputable business could achieve. Finally, our purchase of the motorized units had been agreed upon on a larger cell size, but the rep signed onto it without bothering to explain that they were not offered in the larger size. The care we were given was shoddy at best, careless at worse. This business continues to enjoy high ratings, but should anyone ask, we are unable to offer anything close to a recommendation. This was a dismal fail.

I took my Solera blinds here for repair. There was a reasonable
Handling cost. One stop took care of everything and returned the blinds to
Me in working order. I highly recommend this store. I went to the location on 135th street

I had all new blinds installed in my townhome, and I was thrilled with the results. Thank you Heidi and Mark. I was so pleased, I made an appointment for consult for new drapes.

The shades are beautiful! Lucas was both efficient & effective in the installation process. He was courteous and professional. He invited questions and explained how to adjust the shades if needed.

What's not to love about that?!!

We had One Stop out for a service call when one of our shades stopped working. We were charged for two service calls because there was to be a diagnostic call and one for install of a new motor if needed. The tech came diagnosed the problem. We had tried to change the batteries, but when he did it the shade worked. Yeah! So, no second visit needed. I assumed we'd get a refund for the visit we didn't need. When I talked with Brennan he told me that the service call charge was the same price as the price for the two visits I paid for in advance. He told me that they charge this much to change batteries because it's typically on shades that are difficult to reach. This one is not high at all. The tech used a stepstool and my batteries. They refused to refund for the second service visit. I've spent thousands of dollars with them. They've lost a customer and any referrals from me.

Brandon, I appreciate your response, but that simply isn't true. The battery change service call was twice what I paid for two service calls. That is what your employee told me. $218.00 is NOT a nominal fee.

After the owner's response to my review I called Brennan again and discussed my issue. He told me service calls are all $218 and my two calls should have been double that. Though earlier he told me that battery calls are more expensive. Based on my dissatisfaction and posting of negative reviews he gave me a refund for half of my charge. I appreciate the refund, but I still feel communication and knowledge by some staff as to what service calls cost is lacking. A customer shouldn't have to work so hard to get a straight answer.

We have bought several set of shutters from OSD and we have always been pleased with them. They deliver as promised, the installation goes smoothly, the installers are great, and the finished product always meets our expectations. The shutters we have bought have definitely been an upgrade in their respective rooms.

Brian and Toni were exceptional. Toni helped us select the perfect blinds and Brian installed them, then helped us load the app and showed us how to use. Great service

Needed new blinds for the bedroom windows we had replaced.
OSD has been our "Go-To" number of times, and we are always pleased with their professional, yet friendly and personal service.
Owen came to measure, and though we had an idea of which Hunter Douglas blinds we wanted, he was patient and extremely knowledgeable in his explanations of new options, to help us select & order. As our bedroom window was bare, he even offered to install our old blinds temporarily, which was a great help!
Brian installed our new blinds yesterday, and they look amazing! He, too, was so helpful & assisted with a problem on our "Gen 2" older blinds in our living room. He has installed our other blinds, and we were grateful to have him back.
The service is exceptional, we love OSD and Hunter Douglas, and the price is well worth the outcome!
Thank you OSD, Owen & Brian!!

Came in with blinds that they don't sell, seeing if they could repair them. They took the time to help me out...took a couple of minutes and they did the repair for free! Amazing! No One does stuff like that anymore! Much appreciate...they've got a new customer!

As a follow up to my previous complaint about motorized shade problems, One-Step decorating reached out and worked with the supplier to replace motors on two shades giving me problems. We were able to work within the warranty period so both costs of replacement motors and service calls were not charged. The company made good on their promises to support the product given when we purchased several years ago. I would recommend one-stop for shades and shade servicing.

We love our motorized shades and the convenience that this provides for large windows. But, their service after the sale is very poor. Tried to get a shade that was previously repaired fixed. It needs a replacement motor and over the course of 3 months still don't have it scheduled least of all repaired. Now have a second shade showing the same problems.

Find another vendor that will stand behind their products.

Heather was very helpful with suggesting some wallpaper books that might help me - she suggested I check out a few books so I could see the paper in my house - I did and this helped a lot! I really want to order my paper from them but York (the wallpaper I selected ) charges shipping when ordering paper through One Stop Decorating, and I can save over $30 if I order the identical paper from Home Depot as they do not pass on shipping when ordering. I may still order from Heather as the help I received was worth $30!

I love my new blinds!! From the design phase to the install, OSD was great!! Tim did a super job on the install and took the time to show me how everything worked. He was very attentive and answered all my questions. Would most definitely recommend!

From start to finish, our experience with One Stop Decorating was fantastic. From the initial consultation to delivery and installation, the process was quick & easy (even with the Covid-19 precautions) and we are super satisfied! The Hunter Douglas blinds we got are way nicer than I even imagined when we ordered them, and they look amazing. I'm already planning my next project.

The measuring and estimate were professional and appropriately friendly. Rick answered our many questions with great patience, even answering more via email. He provided assistance with financing as well. Lucas was also professional but appropriately friendly. He followed all protocols for entering our home during COVID and tested each install. He refreshed us on us of the blinds. I highly recommend this company!

I really wanted some new blinds but wasn't able to go out and physically look at them. I looked at what I wanted and got a quote from several places. Cherie worked with me over the phone and by sending information through texting and emails. I felt confident ordering and paying online and am so glad I did. Our custom blinds from Hunter Douglas are beautiful and were delivered exactly three weeks from the order date. We easily installed them with no problems and I'm so glad we went ahead and ordered them. We even got a nice discount because everything was done online and installed them ourselves. I can't thank Cherie enough for helping us spruce up our windows.

Bob did an excellent job of helping us select blinds and Brian did an equally great job installing them. Very happy with our blinds.

We have had OSD do a couple of projects for us blinds and a shade for a tricky window. We couldn't be happier with the work they do from first phone call, to consultation, to installation. Everyone is super!

Poor customer service from Bob & especially Nicole. Excellent installers - Adam & Brian. Management of company never apologized for poor sales support & communication. Only advised that Bob & Nicole are "2 of his best. " Be extremely cautious if you want to be charged correctly without pointing out billing mistakes and expect timely, quality sales support.