All reviews for Mike Watson Heating & Cooling

I can't say enough good things about their service, professionalism, and courtesy. They diagnosed my HVAC unit quickly when others couldn't figure it out. They came asap with a storm approaching, and stayed past closing time to make sure I was good to go. They were also honest about not being able to get my part under warranty because I foolishly got our unit elsewhere, and made sure I didn't buy a pricey part out of pocket. The service charge was VERY reasonable and I'm glad I called them!

Have used Watsons heating and air for years. friendly, dependable, quality work, fair pricing.
Tried other larger well known Wichita heating and air companies turned out to be frustrated and disappointed.

Very unprofessional. Made an appt, said he would be by at a certain hour. We came home waiting, after 1 & 1/2 hours after the appt time, he called & said he was on his way over. By the time he came, it was 2+ hours late. He spent 3 minutes looking around then said "I'll call you with a quote." He NEVER DID!!!! It has been 2 months & still not a word from him. Too bad because we ended up getting new heater & A/C unit from a responsive company. We'd never do business with them or even give them another chance. Even you're super busy or whatever, at least call your customers back as promised. F-

These guys are basically the Keystone Kops of the HVAC business. Very unprofessional, backwards and stupid. They could work on their customer service skills. They also rip people off too.

Mike has poor customer interaction skills and is very rude. Work is below average quality for the price.

After using this company for years and years we have been discarded by Mike as we have had them break our a/c unit, and yes, it was fixed by them, and now our furnace, which Mike himself left us saying this will get ya by.... still waiting on replacement parts also broken by his young technician, was told parts on order, that was in October of 2019. I have called once a month sometimes twice trying to get update on said parts. No return calls. What used to be a quality service has now declined.

I had been using Mike service for a couple of years call for service was told u was being blocked by Mike and that he no longer wanted my service calls!!!! When I asked why she responded "it doesn't say, he just doesn't want to do business with you'. Which they did me a favor because then I found a much better place to do my business at. And just because you tell your customer that you fixed your techs breaking there a/c or furnace for free as you should as a business owner does not make everything ok!!! Hope you learn how to a good customer service for the sake of your company!!!!