HM Plumbing

Terrible communication. Jacob gave me an estimate of $600 based on 3-4 hours of labor and materials. I figured it would be the materials and the actual 1 hour worked, therefore it would be less. I was wrong apparently. Wouldn't have balked so bad if he had actually explained that it was a set price. He never mentioned that and I signed no contract.
He also apparently didn't tell Brad and the other guy anything. They showed up the next day and within 12 minutes, left to go get parts. They came back about 40 mins later and I checked their progress and they were doing different stuff than Jacob told me they were going to do. So within 10 min, they leave to go get parts. Again. Just no communication and lots of disorganization. Brad and the other guy did an alright job, so that's where the 3 stars came from. But I will likely never use HM again. I learned my $600 lesson.

Edit in response to below:
Sir,
I paid Brad and other guy $450. After they left when they were done putting in replacement pipes, crooked, but that's not a huge deal, it began leaking immediately upon use. I called. Jacob called back. He was really pushed out of shape that I didn't pay the full price and was pretty condescending when he explained it wasn't an estimate. He then said he'd send someone out the next day to snake the drain. Which was great. Thanks for that. Scott came out the next day and informed me that he couldn't snake it because the pipe was probably broken. He also said you all could fix it for $1350. I said thanks, paid him another $150 and he left. So yes, you did get your $600 and I got another plumber to fix the pipe for $400. Not sure what a phone call would do at this point. I'm sure I'll be fine, just want to let you know, I definitely did pay the whole $600.

On time, found the problem quickly, replaced the pipe and faucet and stopped the leak all within an hour. The only issue is that no one has contacted me about fixing the hole in the ceiling created with fixing the leak. Bill Lee

HM Plumbing Services exceeded our expectations. Within 24 hours, we had a new garbage disposal installed. We were impressed with the young man's professionalism and customer service. I highly recommend this business and will continue using for future issues.