Appliance Repair reviews in Brooks, Kentucky

Great service!

Why waste my time?

Great service, on time, respectful and reasonable prices. Terrific customer service. I would recommend McConnell Appliance services.

I was supposed to have a technician come look at an appliance but no one showed up. Never got a call at the very least. Unsatisfied. Never calling them again.

I have been using McConnell Appl. Repair since 1982. Local family owned business. Excellent service, honest, dependable, and reasonable. Highly recommend.

Did excellent work. They really took care of me, even after the initial repair. I am appreciative of their honesty and willing to make sure that I was a happy customer. I will definitely call again for any other repairs.

This company is a 20 out of 10. They are always on time, responsive, reasonably priced and pleasant to work with. I wouldn’t use anyone else for my repairs.

Unprofessional employees. It should never take 14 days to receive a lid latch for a washer. I waited 2 weeks for a part to supposedly come in. No one bothered calling to follow up, I had to call multiple times to even be seen. Yet they canceled my service request. The home warranty people chose this company. This company can not be trusted to return call or be honest about shipped items, lied straight to me about leaving a message,then when I called to complain they canceled my service.
Your at a 3.5 that pretty bad.. I should have googled you.

Competent, prompt, friendly and professional. McConnell Appliance has my highest recommendation for all of your appliance service needs.

Great experience! Needed someone to help with an oven repair and they were courteous and quick! Added before and after pictures. Thank you for your help!

Had a technician come look at the dryer. He was very professional and gave attention to detail. The dryer was making noise later on and he came back out quickly to work on it some more. The dryer is now working fine and we are so happy. We really appreciate the promptness and the diligence in getting this issue fixed.

The technician is nice and knowledgeable but the office does not follow up or do what they’re supposed to do. Since March I have been trying to get my stove, refrigerator and dishwasher repaired. I’m going through my home warranty and the office will not send in the information needed to the warranty company. For two months I was told they were waiting for a part to be sent to them then the third month they said they forgot to send the part order in to the warranty company. The stove is now fixed but the fridge and dishwasher need to be replaced. For the past month the warranty company and I have been reaching out to them to send the follow up info to them so they can process everything but Dial One will not follow up or send the information. Both I and my warranty company have spoken to the office manager multiple times and have been told they will send it right away but still as of today (last week in August) the warranty company has not received anything and the office manager won’t call me back. I’ve never had this much difficulty with a company before. Again, the technician seems ok but the paperwork, communication and office follow up is horrible so six months later I’m still trying to get two of three items fixed/replaced.

Was recommended by a friend but I should have read reviews. First off, trying to get an answer with their office assistant was a nightmare. We called before new years and she said they could get us in on the Monday after the New Year. Great. That made sense. Monday came around and we had zero confirmation so I called to confirm. Shortly, the technician called me to tell me it sounded like my problem could be solved with a part he needed to order and could we reschedule for Friday. Should have been the first red flag. What followed was no follow up or phone calls and when we finally got them out he "fixed" it said if we still had issues to call and he's come back out. After he left, we got the same error code. My husband called and then said he couldn't come out that day but possibly Monday. Monday came and crickets. I left a message that was not returned. At this point it had been a few weeks so we called a new company and called to let them know. Got the answering machine again.
I get that things happen, but as a customer I expect communication and having to chase down a company is extremely unprofessional on their part. I feel like they wasted our time when we could have it fixed much sooner had we gone elsewhere