Reviews of local pros in Brooks, Kentucky

Unprofessional employees. It should never take 14 days to receive a lid latch for a washer. I waited 2 weeks for a part to supposedly come in. No one bothered calling to follow up, I had to call multiple times to even be seen. Yet they canceled my service request. The home warranty people chose this company. This company can not be trusted to return call or be honest about shipped items, lied straight to me about leaving a message,then when I called to complain they canceled my service.
Your at a 3.5 that pretty bad.. I should have googled you.

Competent, prompt, friendly and professional. McConnell Appliance has my highest recommendation for all of your appliance service needs.

Great experience! Needed someone to help with an oven repair and they were courteous and quick! Added before and after pictures. Thank you for your help!

Had a technician come look at the dryer. He was very professional and gave attention to detail. The dryer was making noise later on and he came back out quickly to work on it some more. The dryer is now working fine and we are so happy. We really appreciate the promptness and the diligence in getting this issue fixed.

The technician is nice and knowledgeable but the office does not follow up or do what they’re supposed to do. Since March I have been trying to get my stove, refrigerator and dishwasher repaired. I’m going through my home warranty and the office will not send in the information needed to the warranty company. For two months I was told they were waiting for a part to be sent to them then the third month they said they forgot to send the part order in to the warranty company. The stove is now fixed but the fridge and dishwasher need to be replaced. For the past month the warranty company and I have been reaching out to them to send the follow up info to them so they can process everything but Dial One will not follow up or send the information. Both I and my warranty company have spoken to the office manager multiple times and have been told they will send it right away but still as of today (last week in August) the warranty company has not received anything and the office manager won’t call me back. I’ve never had this much difficulty with a company before. Again, the technician seems ok but the paperwork, communication and office follow up is horrible so six months later I’m still trying to get two of three items fixed/replaced.

Was recommended by a friend but I should have read reviews. First off, trying to get an answer with their office assistant was a nightmare. We called before new years and she said they could get us in on the Monday after the New Year. Great. That made sense. Monday came around and we had zero confirmation so I called to confirm. Shortly, the technician called me to tell me it sounded like my problem could be solved with a part he needed to order and could we reschedule for Friday. Should have been the first red flag. What followed was no follow up or phone calls and when we finally got them out he "fixed" it said if we still had issues to call and he's come back out. After he left, we got the same error code. My husband called and then said he couldn't come out that day but possibly Monday. Monday came and crickets. I left a message that was not returned. At this point it had been a few weeks so we called a new company and called to let them know. Got the answering machine again.
I get that things happen, but as a customer I expect communication and having to chase down a company is extremely unprofessional on their part. I feel like they wasted our time when we could have it fixed much sooner had we gone elsewhere

Parent's place

Always great service. Honest and reliable.

This man sold my parents systems and now the heat is not working in their home and they have been trying to get in contact with him for three days and he’s not returning their calls.

Great communication and great service. Thank you

Keith HVAC technician was great they arrived on time and found the problem fast and repaired a part that needed to be replaced am very pleased with their work I would recommend them to family and friends Thank You very much Guy for job WELL DONE

The only company we will use. Reliable and honest.

If you are going to install an HVAC unit, return without any notice and threaten me on the property I'm paying for I suggest you make sure you have the correct permits next time.

Keith HVAC is Fantastic!. Super knowledgeable and work to make your costs affordable! Better than 5 stars!

They came out fast and was very efficient on getting the belly band back on my blower motor. Would recommend them for alllll HVAC needs. Honest people with fair pricing.

We bought a new HVAC system from Keith HVAC when our old unit needed replaced. They are very professional, on time every time we call them. The Goodman unit we bought from them is of great quality. I would HIGHLY suggest Keith HVAC for all your HVAC needs. They saved us a lot of money and we are very, very pleased!!

I have used Keith HVAC for many years, they have also taken care of the HVAC needs for my family and friends. Alan Keith is extremely professional and his prices are very fair and reasonable. I highly recommend this company and will continue to use their services in the future.

Allen and his team are the best. They are responsive and just get the job done at a fair price. Very professional and easy to deal with which makes life easier as a client

Keith came to my family's house in December 2023 and replaced our whole HVAC unit. He told my mother she had a ten year warranty on the whole system. This year our heat went out and we tried to call him to claim our warranty and have him fix it. We called Keith multiple times a day for 3 weeks and he has answered about twice, set up appointments and never showed. Since these no shows all the rest of the calls have gone unanswered. My elderly disabled father has been victim to the freezing weather for the past 3 weeks due to us not having heat and trusting Keith to stand by his word. This has been so frustrating!!

If I could leave 0 stars, I would. They Been here 2 times to “fix” ac not working and couldn’t fix it either time. Now I sit here on Christmas before a house full of people with 70 degree temps outside and it’s 78 in my home. Can’t wait to host our first family event with sweat running down our noses into our food. I shoot a text and I get 0 acknowledgment back. Company’s complete garbage.

Like to Edit my post since dude wants to respond like they’ve done their job. “Already been out and was moving in with doors wide open” We had already been moved in for 3 weeks when you had arrived. Doors were locked. I had to let you in my home. So try again. Your unit is 11 months old and is failing. The new equipment is bigger than previous equipment but yet you left the old line set installed. You filled the gaps with brazing rod because the new equipment required bigger copper lines but you incorrectly and was to lazy to install and do the work correctly. You had replaced the thermostat during cooler temps which means we didn’t require air conditioning which means you’re not going to hear from us. Now that outside air is 70 degrees and we’re needing air conditioning, it still is not working. I had text you 2 times. 1 time letting you know the issue is still happening. Once I seen you read the text and didn’t care to respond, I then text you letting you know I understand it’s crazy and Christmas time so I don’t expect you to jump to my demand. But once I realized you’re to unprofessional to acknowledge an understanding customer, your review happened. Poor install practice, can’t fix your own screw ups and lack of respect to your customers. Again, complete garbage. This company should be super thankful google REQUIRED me to put 1 star. Complete Garbage.

After a flood in April 2025, we called around to several HVAC companies, Keith HVAC had the best prices and quickest turn around time. We had our HVAC completely moved from utility room to attic and new duct work installed in attic. Alan and his son, Don had the work done within 2.5 days. Our LG&E has been cheaper and have had no issues since even during the extreme heat this past summer and colder nights at the start of winter. We appreciated their timeliness and quick response during a difficult time!