Reviews of local pros in Covington, Kentucky

New to Cincinnati after using Coit in different US cities, I was shocked by my experience. Coit came to my condo to clean a very expensive area rug and ruined it. I had this same rug cleaned by Coit in Houston, the most humid city in the country and never had a problem. Coit cleaned my carpet in Sept '24 and in Oct '24, with warmer temperatures, the rug buckled in several places. I called and the mgr came by and with my help (I'm 60), we moved all the furniture off and he smoothed out. Then cooler temps set in and there was no buckling until warmer temps returned this Spring '25. After multiple calls, the same manager came back (alone so I had to move furniture) and said no one should ever have their area rug cleaned in-home - "you should always let us remove it and take it to our facility to clean," essentially admitting that in-home cleaning could be a disaster, which it was. Do your research - never use Coit AND contrary to the mgr, humidity can aboslutely have an impact on carpets incompetently cleaned!

Air duct cleaning took 90 minutes for a 2000 sq ft home, upon further researching this is a very short time. The techs left every single door to every single room open even if it was closed when they went in which was really annoying. This included the door to my unfinished HVAC room which has access to the space between my walls and drywall in my basement. My cat quickly found this area and made herself at home. So I spent 3 days bribing her out of there. Then I found out they did something to turn my whole home air purifier off. They're sending someone to fix it, hopefully, but this has been nothing but a PITA. The techs were apathetic and not friendly. They weren't mean or didn't say anything rude they just weren't friendly.

Excellent. Arrived on time. Efficient and incredibly thorough. Technician was personable and courteous. Exceeded expectations. Would definitely use again.

Your Review:
Charles Johnson did an excellent job on my Mother’s carpets. Especially the white carpet in her spare bedroom. Used as an office, the rolling chair left behind quite a few dark brown areas. It looks great now! So very pleased!!

The techs did a thorough job cleaning our HVAC vents.

I can't say enough positive things about my experience with COIT. I recently purchased a building and in doing upgrades, did not have the budget to re-do the floors in the breakroom. The floors had been neglected for some time (years), and were not only dirty, but dull and stained. They just looked really old. I don't know how they did it, but the team at COIT was able to make these floors look new again. I could not believe how beautiful and shiny they turned out. It completely changed the look and the feel of the space, so much so that we've decided to keep the floors as is, and not re-do them in the near future. I would absolutely use COIT again, and highly recommend them.

The service provided was excellent and professional. The hardwood floors and grout cleaning was especially great and I have that done at least twice a year and it saves me a lot of time. The carpets were great and the house was left fresh and clean.

My dog vomited on his favorite chair. COIT was able to remove the smell with one treatment.

Chris and Cameron were professional, courteous, and expedient. They worked very hard....I really appreciated their service

Coit cleaned my ceramic tile and grout today and oh my gosh it almost looks new again. Unfortunately they were not able to seal it (through no fault of theirs) but it cleaned up extremely well and I couldn’t be happier. They were on time, extremely professional and very affordable. I will definitely use them again.

My technician provided honest feedback regarding my heavily soiled carpet. I appreciated the timelines and efficiency of their work.

Great experience, 10/10. I had Brock help and I would highly recommend. Very professional, did a great job.

I caught the 50% off sale, so price was great. Chris, tech that provided services (wood floors and upholstery), was professional and did a nice job. Communication with office was spotty and I was not provided any information on what I needed to do to prepare for cleaning. I called twice to before finally getting information. I wasn’t offered a sealant for floors, and wasn’t told ahead of time how long I would need to be off floor or furniture. Had two area rugs taken to be cleaned before hand, and return centered more around the availability of delivery staff. Overall, a very mediocre customer experience.

ABSOLUTELY AWFUL!!!!!

To be clear, every person I spoke to/worked with at Coit was great. My issue is with the service itself. Its terrible. I sent 4 rugs to be cleaned and they look terrible. It honestly looks like they took the rugs from my house stuck their tags in them and put them in plastic bags and just let them sit in the van for 10 days. They dont look like they’ve been cleaned one bit. I would not recommend this service to anyone. Complete waste of $379 on my part.

Great experience all around. From the online order intake to cleaning - couldn’t have been easier. Easy to schedule - they were out when they said they would be. Nate, the service technician, was very pleasant and professional. He did a great job. The next time I need cleaning help COIT will be my first and only call.

The service person was very professional, friendly and efficient. I don’t remember his name but it began with a C and he’s been with the company a long time. (14 years)

They did an amazing job. Will definitely be calling them again!

Very pleased with the service and price! We’ll be hiring them again for a spring cleaning. Probably do the whole house including furniture. We would blown away. They were able to get out cat urine on our couch after I tried everything.

I received the tile and grout cleaning in my bathroom, and I was a little taken aback that this service required the front door on a hot day to be open for the hose that was attached to the truck. The serviceman was polite and timely, however I didnt see a drastic observable difference in my before and after. Some spots closer to my air vent were an improvement, but I think I just had higher expectations to be able to see a difference. Maybe my grout initially wasn't as unsightly as I thought.

Always have wonderful experiences with Coit, always very attentive with what they are working on. We were paired up with TJ for pick up and delivery this time and he was awesome! Very sweet and knowledgeable, answered all our questions! We will continue to come back to Coit!

Wonderful job. I thought I was going to have to replace my carpeting, but they’ve got all of the stains from construction out.