Window Installation reviews in Fairdale, Kentucky

Doug Jones Home Improvement installed 21 casement windows and I am very pleased with them! They did a great job installing them and it only took 2 1/2 days. Trent Jones was very professional and easy to work with and the entire crew went the extra mile to make sure we were happy with the entire job. They were much cheaper than the other 2 quotes and have a life time warranty! My husband was very pleased with the installation and happy they put all the blinds back up too! They are locally owned and have been a member of the Better Business Bureau member since 1973—and have A+ Rating! I love supporting small, family businesses!

Great quality on the windows and the siding!!! Very pleased with this company!

Good people! Give them a call if you want it done right.

Will never use them again did poor workman ship looks like a little kid did the work

The owners wife called my 70 yr old mother and threatening to take my mother's house because the insurance had not mailed the check in a timely manner that she seen fit she was very rude and nasty i was very disgusted by her actions she is awnry I do not recommend

Trent and Doug jones are outstanding! Very professional and give great customer service to their clients!

My family has used Doug Jones for years. They are friendly and attentive to the customers needs. Highly recommend.

Had windows replace and all exterior made maintenance free. They did an aweso.e job. No issues. No complaints.

Had this company reside the front of a rental property my wife and I own and I was very pleased with their price and quality of work. It was a tricky job but they did nice work. Thank you!

I would love to give details, however, after a visit and taking measurements for a patio cover about a month ago, I have not heard one word from them. I have called the office and left messages and was told they would get back to me. No one has ever called me. Will not do business with someone who does not have the courtesy to return a call.

We had all of our windows replaced 2 sliding glass doors, vinyl siding, gutters and downspouts. Work was done quickly and professionally.

I had siding installed. They sub-contracted it. The installers were horrible. Now all my windows have water leaking around them. They also tried to not install the insulation. Would not recommend ever!

Trent did an outstanding job. David was very professional and the family business makes sure the customer is taken care of. Thank you for doing a great job Doug Jones!

We had our gutters, overhang and front porch rapped with siding about 4 years ago. We are now experiencing leaking getting behind the siding causing a leak and they will not return our calls. My husband has called multiple times with no return call from the owner which is always promised. We have a large hole in our kitchen from water damage. We have had our roof replaced and the roof company has been out several times and IT IS NOT THE ROOF! I would not recommend this company to anyone. Which is really sad because we referred several neighbors😔

Our extended family have all used them for years! They replaced all but one of our windows last year and did a fantastic job. Arrived exactly when they said they would, they were professional and courteous. We had the last window replaced this week and couldn't be happier! Highly reccomend!!

If you are in the market for new windows I highly recommend Doug Jones Home Improvement. Great job, good window and fantastic representative in David Mottley. Installation was fantastic as well.

I had all the big names (Gilkey, Pella, Champion and Window World) come out for estimates. Gilkey and Champion were almost 13,000 Pella was $9,500 and Window World was about $7700. All prices are WITHOUT any upgrades for 11 double hung and 2 casement windows.

Everyone wants to tell your their window is best. I can tell you after multiple estimates, they are all designed the same. The difference is in how many coatings they put on the glass, what they seal the gas inside with, what the locks attach to etc...

Doug Jones quoted us an Alside Mezzo style window. We upgraded our glass for better U Factor and SHGC ratings, paid a little extra to have the front 4 windows be a 60/40 split and paid extra to have bronze colored windows vs. white or beige. $1985 for the upgrades and they STILL came in over $700 lower than Window World, three next lowest price, (at their quote with no upgrades). I can't imagine what the others would have cost with upgrades.

The Mezzo window had a nice thin frame too so we didn't lose hardly any visibility going from an old wood window to vinyl. Warranty is great as well.

Installation crew was great. Very nice. On time and cleaned up everything as they should. They even put all my mini blinds back in place that I took down for them.

If you need any home improvement done, I wouldn't hesitate to call them. Very satisfied.

Installers were Carl and Brian Corder.

We had this company replace all our windows, doors, gutters and siding about 15 years ago. During a recent storm we lost a small piece a facia on the side of our house. I called and asked for an estimate to replace. After six weeks with no response a person shows up at my door on Saturday asking to replace my facia. I have no estimate no information. I called the office while he sat in front of my house for 20 minutes. This gentleman seemed confused that I didnt know what was going on. No call, no email nothing just shows up and can hardly speak English. Gives me a price and says he doesn’t want any trouble. I called and left a message with the an answering service and no return call. I call on Monday and Debbie takes another message . She immediately called me back (Dave doesn’t make the call himself) to explain he did send those gentlemen out to my house and I turned them away! Now I cannot get the work done because Dave wants to charge me twice the price since I turned them away it will cost me more. I will never do business with this company again. Bad business practice!

In short, Doug Jones reneged dubiously on a documented warranty repair, and they dragged their feet to do so.

I bought a house in April, and the seller submitted a warranty claim with Doug Jones for a broken hinge on a storm door. The hinge was backordered. Doug Jones confirmed the situation – the sale, the repair, and the backorder – in a written letter.

Doug Jones scheduled the repair for May, and I received no visit or call. I learned that the tech had refused to repair the door because it was 'too far gone.' I challenged this (it's a hinge), and Doug Jones promised to follow up.

I made multiple calls to the office, with the same promise for follow-up each time. On my latest call in June last week, Doug Jones tells me that the door brand is not in their catalog and they will not fix the hinge.

Frustrated, I tell them that I still have a broken door -- could they repair it outside of warranty? 'No,' they tell me, 'We can't.'

Doug Jones struggled throughout. I had to call them to learn the part had arrived; I had to call again to get on their work schedule; I had to call to learn their tech had supposedly visited and denied the repair; I then had to call to learn they had changed their story and actually "didn't install" this door at all - two months later.

They won't even take payment to make the repair. This was after Doug Jones had supposedly ordered and received the part.

Either someone screwed up and they buried it for two months, or they floundered to admit they had misrepresented their warranty. Both versions make Doug Jones look sloppy and lazy. Doug Jones' mismanagement of this situation for so long is completely unprofessional.

Fantastic overall experience. The sales process was professional and fast, the windows arrived earlier than expected, and the installation team went above and beyond to make it perfect.

Very reliable company. Great prices. Highly recommend!

We had vinyl siding done by Carl at Doug Jones. Let me tell you, this guy does excellent, craftsman level work. Every piece was hand cut and PERFECT! Even the people who replaced our roof asked who did the siding because they d had never seen such good quality. Thanks Carl! And thank, Doug Jones Home Improvements!