All reviews for Quantum Comfort Heating and Cooling

Our air went out the weekend of the 4th. This company came out Saturday and had us up and running in minutes! Great service and will definitely use them again!

I liked the honesty Dom showed throughout the process. He didn't try to complicate things, He went straight to the what I wanted, he gave me options to make a choice on my own based on my financial situation. And after the work, they cleaned up everything. No mess. I have a 1 year labor warranty, so until I'm proved to be wrong, they deserve a 5 ⭐⭐⭐⭐⭐. I highly recommend this company and their services.

As we're entering the "dog days" of summer, my HVAC died.. I was in such a panic to find a company that would be reliable and won't break the bank... After doing a quick Google review search I stumbled upon Quantum Comfort Heating and Cooling. I quickly went to their page and submit an online assessment with pics included just to see what type of quote I would be given... My hopes weren't that high as I've been mislead in the past.. Within seconds I got a call from Mr. Dominique (owner) and immediately he put my soul at ease, he came out to my location the following morning, explain the issue thoroughly, once we decided on a option.. Dom got right to work; by the evening my parts were ordered and within 4 business days, Dom and David got right to work; the speed of the entire HVAC install was amazing.. They got the entire system in and running within 4 hours (no joke) and for the price... Let's just say don't hesitate to call them 1st...Quantum Comfort Heating and Cooling, you have a customer for life..

Amazing company, Great people & excellent service,

The best experience, I couldn’t recommend this company more! Dom was so friendly, so informative and got the job done. I’m so thankful for all his help.

Dom is absolutely AMAZING! The turn around time on taking out the old unit and putting in a new AC unit was with in same week!
His team showed great professionalism.
I could not do what they do and in the heat at that.
Quantum Cooling was a great experience and I will recommend them to everyone!!

This is a long review, but the details and Quantum's speed of response are what truly put them above their competitors.

I had a 2-ton 14 seer American Standard unit installed during the first few months of 2020 (limited supply and availability, so it was the only choice). Constant problems with the defrost control board and refrigerant leaks set me out a lot of $ as soon as the 2 year labor warranty expires

Signature Heating and Air installed the unit and then went out of business this Feb. Sure enough, the first time I try to use the A/C, I get fault codes because the refrigerant is nearly gone.

I call Quantum at 8:45 that night, Dom answers the call and he's at the house first thing in the morning. He tops me off enough for functionality (doesn't charge me anymore than necessary), and explains the process he needs to go through to inspect the unit for leaks. I got more details on pressures, vacuums, leak rates and how they change as the system operates than any repairman has ever shared with me.

He finds the leak in the coil of the outdoor unit and contacted the dealer (which is not a brand he installs) for a warranty replacement part - lead time 2 weeks. He offered me the mobile unit from his own office temporarily. A very fine gesture, but I borrowed one from a neighbor. A little over a week goes by and he hasn't gotten an update or response from the dealer and notified me that things may not be on schedule.

After contacting the dealer, I'm informed the part is obsolete and has to be ordered from the factory - now a 3 week lead time. Daily calls, by myself and Dom, to the dealer, for escalation and expediting go unanswered.

In the meantime Dom has prepared a quote for a replacement unit, with different options for thermostat, capacity, and efficient (he covered all the bases).

At the one month mark of hot, humid bedrooms, I determined that a warranty is useless if the company backing it won't honor it's commitment.

I contacted Dom at 8 in the evening, he answered the call, as always, and was at the house by 8 AM.

It's just after lunch the following day and I have a new, more efficient, indoor and outdoor unit.

I highly recommend Quantum, they are honest, always answer the phone, call you back before deadlines aren't met, have alternative options prepared, and always treat your circumstance with the highest priority you would expect.

Quantum Comfort provided the best service I could have asked for. They went above and beyond on making sure we were taken care of in a timely manner. Dom and Derrick were great and easy to work with. 10/10 recommend!

Dom was here very shortly after I contacted him and helped fix the situation with a great attitude. Dom is easy to work with and seems to truly want to help his customers. Would highly recommend his company.

So responsive and so reliable, could not be happier with the consistent service we always get!

We can’t recommend Dom and Quantum Comfort enough. We called 5 other HVAC companies in the Lexington area for quotes on a unit replacement. None of them were even close to matching Dom’s customer service and cost. He provided 3 different options for us to choose from and helped us determine which option was best for both efficiency and our budget. It is evident that customer satisfaction is paramount to this company, and they worked hard to get us back running less than 24 hours after our first conversation. Dom was not pushy with trying to “make the sale.” Instead, he was honest, understanding, and truly went above and beyond to help us. We’ve worked with several HVAC companies over the years. Quantum is hands down the absolute best in the area. You won’t find another company that treats you as well as this!

Dom and Derrick provided awesome service! Prior to making a decision on receiving a new AC unit, I spoke with Dom first who answered all my questions. He broke all the information down to where it was easy for me to understand. He also made knowledge recommendations. When I decided to get new AC unit with Quantum Comfort, Dom and Derrick both came out together (on time) installed and cleaned up in a timely manner! I really appreciate their sincerity and compassion for the job! I will definitely be calling Dom with all my HVAC needs!

In and out in the jiffy they wore foot booties. Very professional within hours we had a new carrier gas furnace and a Honeywell thermostat that lights up I'm so thankful thank you dear Lord to have heat.

Dom and his team are amazing and fixed my HVAC issues very quickly. He is super knowledgeable and very easy to work with to complete the job quickly and professionally. I 100% recommend!

I am a do-er. And Dom is a do-er. We don't mince words or wait for others to do the right thing. Don't choose Comfort Heating/ars or those other losers that don't call you back and leave you hanging in a heat wave. Choose Quantum Comfort Heating and Cooling because Dom cares and gets -hit done. He is a straight shooter and isn't going to lie to you. Within twenty minutes my house is back on its way to liveable sanity.
Do yourself a favor. Love yourself. Choose Quantum Comfort. No excuses just RESULTS.

Highly recommend ! I called them around 4:30 pm Friday afternoon and Dom the owner showed up within 30 minutes. He was very quick , in and out in less than hour . Very professional and informative.

Dom is always on time and does good work at a reasonable price. He is very friendly on top of that and helpful too !
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Arriving back from a three week trip to no A/C with temperatures as high as 90 was not fun. After quotes from six companies to replace system, Quantum's offer was much less than four of them, but offered more than the lowest quote and included a respected brand of equipment. Their timeliness and efficiency capped the deal, and the job was done by 10.00 a.m. the next morning.

Able to explain a Heat Pump System and checked ours out! Knowledgeable
Going to move my business to this company

Dom and David did a great job with our installation and followed through on everything I asked them to do. They want to make sure they leave you happy and satisfied which is the key to good customer service - which is getting harder to find these days. Pleased to give my recommendation!

Super friendly people. Knowledgeable and worked fast. 100% recommend these guys. Dominique and Alan were great

Was able to come out same day. Very professional and worked quickly to find the problem. I did have to call him back out, due to no fault of his but he definitely got the job done and I have AIR! would definitely recommend!