Constraction reviews in Richmond, Kentucky

I sent a message to them on FB asking for a consultation on a semi-inground pool but never received a reply (I can see they read it). My wife was able to get a virtual appointment with Justin, I believe the owner, and he was a no call/no show. He apologized and said he would get back with us to reschedule but we never heard back. All the messages and texts seemed almost robotic, like they asked our address multiple times when it was clearly right there in the text chain. How can I make a large purchase with a business that can't get the basics right?

Justin and his team at American Pool and Spa go above and beyond to make sure the install process is seamless. Since then, the open, close, and services have been nothing but a breeze! Highly recommend!

They did a spectular job on my Radiant Above Ground swimming pool. Best purchase my family has made, we made amazing memories right in my back yard! Employees are great to work with, Justin is especially patient and knowledgeable. Thanks American Pool and Spa for the great work y’all did!! Plus I love trublue promise, my pool never clouded! Water stayed crystal clear!!

Justin and his team have always been there for all of my pool needs and have been quick to respond. They go out of their way to achieve customer satisfaction. For 18 years I have put my pool needs in the hands of American Pool and Spa. Thanks Justin.

It has been a pleasure working with this company, from the quoting process of an in-ground pool installation, to now 2 years of pool servicing. I really appreciate how important it is to everyone I've spoken with - I'd say even personally important - that we are enjoying our pool. They are timely, knowledgeable, courteous, and professional.

We’ve had a great experience using American Pool for all our pool cleaning, maintenance and winterization needs. John shows up smiling every week and always sends me a text to let me know the weekly cleaning status. Very satisfied.

Justin and Darren take great care of their customers. As a pool owner., I never have to worry. They are honest and responsive to our pool needs. When it comes to opening, closing and keeping my pool in tip top sparkly condition- there is no one better than John. Give this business a chance, you won’t regret it. Oh- and the store mascot- Splash the 🐶 dog- is awesome. We won’t use anyone else.

Jamee

Excellent work. Installed a new pool liner for our pool, and went through 2 liners that didn't fit correctly before finally being satisfied with the 3rd. I appreciate a company who refuses to do subquality work that they would be pleased with in their own homes. And they even worked in the rain in time to finish the job by the time we wanted it done. Also, after having them analyze our pool water and recommend the right chemicals, our water has never been so clear, and we haven't had a touch of algae this summer. Will definitely use their services again.

Justin was excellent to work with from ordering to delivering and installing our fiberglass pool. He and his crew made a trip to Indiana to complete the job. I have greatly appreciated his communication and follow through on this job. Highly recommend his company.

Buying and installing a pool is overwhelming if you've never done it before. American Pool & Spa went above and beyond all expectations to demystify the whole process for us.

There are a lot of moving parts coordinating electricians, concrete guys, landscapers, the fiberglass pool shell, county inspectors, etc. and these guys helped us through each step.

Justin was our main contact and he patiently answered all 173 questions I texted him during the project. Really the whole team was super friendly and accommodating. My kids sort of became friends with the crew installing the pool and even said "I'll miss those guys" when it was all over.

Their pricing wasn't the lowest of the bids we considered but it was competitive and based on how I've heard other pool projects have gone for friends and neighbors, any little bit more we might have paid was well worth the peace of mind knowing we had a top notch crew doing the work. We just finished our 2nd swimming season with the pool and there have been no quality issues whatsoever. I know if any quality issues were uncovered, they would have fixed any mistakes with no hassle.

I rarely write reviews online but these guys exceeded all expectations so I had to spend a few minutes to share my experience with others. HIGHLY RECOMMEND!!!

I have been a customer of American Pool for quite a few years. I always have had superior service in all my pool needs over those years. I allow them to open and close my pool every year, as well as purchasing my chemicals and having the water tested regularly. I fully trust their advice and services and highly recommend them if you are looking for reputable service.
Thank you, American pool.

Note this experience is from 2019. Editing my review because it went bad to worse. After posting this review, they contacted me and set up an appointment to come out. My spouse stayed home from work to wait. They never showed up! I called and they forgot about us AGAIN! They finally came out and replaced a filter free of charge for all the inconveniences. Here's where it gets great: the OWNER called me and wanted us to pay for the filter and labor after reassuring us it was free. He argued with my husband until I took the phone, because I was the one who had been dealing with Addy and their male manager. The owner then proceeded to brag to me, multiple times about how his company serviced no less than 3,000 pools in Richmond and they had so much business and on and on. Not three hundred, three thousand. It was extremely unprofessional and ridiculous. Only after I put my foot down about not paying for a darn thing, including dates, times, and names of people I spoke to did he back down. It was a nightmare start to finish. Absolutely unprofessional. Pay extra to get someone from Lexington in if you have to, just don't deal with these clowns. I seriously doubt there are 3,000 pool owners in Richmond. At least make your lies believable.

I called this place this past Monday and spoke to Addy or Abby. I needed someone to come out and service my pool. She told me it would probably be later in the week and she would call me Tuesday and let me know. She also asked me to send photos of my filter to their email account, which I did. I have not received one single email or phone call and no one has been out to my home. Very disappointing first experience with this place.

APS responded and met my needs in a timely fashion and was in communication with us every step of the project. As scope of work adjusted (as with all construction projects) they were able to pivot and cover additional areas such as tree removal and patio door replacement. I would work with them again

We purchased a pre fabricated fiberglass pool package in early 2022. Morgan did a great job explaining options/features, planning the layout and providing CAD renderings of our pool area and patio extension making it easy to visualize the end result. Everyone from American Pool & Spa went out of their way to ensure we were happy at each step of the installation process through to completion. I personally witnessed much of the installation and was impressed by the quality and care demonstrated by "the team"! John and Steve returned earlier this week to winterize the pool and install our cover ....as expected, they did an excellent job! We are very happy with our pool and highly recommend American Pool & Spa.

Had Cody the tech come over to help me diagnose what was wrong with my heater….. he said the circuit board was bad and the heat exchanger was bad…. Service call 140.00. He advise they would help me check on my warranty!!!! A month later no calls from this company so I went back and asked why Cody had not replied and Yolanda advise me that they are busy….To busy to give a call back? I have never heard the such…. To busy to call a customer back? Shameful and Sad. I started letting them open and close my pool last year and I buy all my pool supplies from them…. But why spend money with them if they can’t even call me back on my heater…

They installed my inground saltwater fiberglass pool 3 years ago and did an outstanding job! The design is beautiful and I have had zero problems with the pool. They do an excellent job maintaining the pool. They crew is professional and courteous. I love my pool! Thank you, Justin and staff!

American Pool and Spa did our pool closing for us this year. They were very professional, efficient and kind! We are very pleased with their services and will definitely use them again.

American Pool & Spa is a great place for all your pool needs! With just a small water sample they were able to get me everything I needed to turn my pool water from green to crystal clear, and then maintain the clarity. I would definitely recommend American Pool & Spa for all your pool needs!!

The pool is exactly what was promised and installed quickly! Justin and Tommy were great to work with—clear communication, responsive, and professional throughout. Treated our project like their own. Definitely recommend.

UPDATE: -⭐️
It is now Monday, 6 days since I was assured I would receive a call back and have a service provider dispatched to my house.
The secretary has reached out to me and informed me that a service provider will be scheduled for “sometime this week”.

At this point in the phone call she places me on hold for about 2 minutes before returning and stating that they are booked out for more than two weeks but that the issue I’m describing should not worsen in that time and so I still want to schedule that far in advance. I say yes.
I am then placed on hold again for a few minutes and when she returns she says to me “Actually, we see that you left a 1 star review so we will not be able to service your pool at this time.” She then hung up on me.

OG POST: ⭐️
Idk exactly how to review this company as I never received any services from them. But this is exactly what’s leading me to leave this review.
I placed my first call for pool servicing on a Friday. The phone was answered but I was told by the man who answered that he was service provider and was unable to schedule me for servicing because his secretary was out of the office for the week. He stated that she would be back on Monday and she would contact me on Monday to schedule my services.
I received no call on Monday and for the entirety of the day on Tuesday.
I called again at the end of the day on Tuesday, the secretary answered and explained that she had been catching up on all the calls she missed the prior week and that she just had not gotten to me yet. But she apologized and took my explanation of what was going on and what services I needed.
She took my contact information and assured me she would call me back the following morning (Wednesday) and that service provider would likely be scheduled for the following day as well.
I received no call on Wednesday morning or at any point during that day.
I called back Thursday morning and left a message. Nobody called back Thursday or Friday. I called again Friday at the end of the business day and there was no answer again.
So I gave up.

They must not want the business.

Recent construction of pavers around our pool deck required removal and replacement of our pump and heater. Justin and his crew coordinated with the construction company and the project was completed in a timely manner and it looks great. American Pool gives expert guidance in keeping my pool clean and balanced. I highly recommend this company.