Landscaping reviews across the US

The lawn spray technician was very knowledgeable and explained to me the product he would be applying to the lawn. I also appreciate getting the text knowing when they are coming in advance and the Trugreen app which shows me the status of my lawn care services etc. I'm looking forward to an improved lawn this summer!

First time using TruGreen Lawn Care. I've had lawn care service from other companies over the last fifteen years. And in just 3 treatments this is the best my grass has ever looked.
Thanks, guys.

Terrible service. Iv had more issues with weeds in my lawn then ever before. My neighbor can barley cut there grass and theirs looks 100 times better than mine. For the amount they charge I expect better results.

After canceling my plan, I’ve been called nonstop every day now

First the problems. Technician had no idea where the property borders were so did not know what he was suppose to spray. I finally talked to the technician. I was not impressed with his knowledge of weeds. His hose was not long enough to spray the entire yard. I finally told him to drive up to the fire department, which bordered my backyard. He did this and sprayed the previously unsprayed areas. The good that I have seen is the weed control and fertilization is working in the areas previously sprayed.

Poor customer service. Billing was never explained properly even during the after visit summary of services that was provided. The printed copy put on my door by a technician was barely legible since the printer that was used was out of ink. I did get a copy of the summary on the app and no where did it say “grub control” was applied during this visit.

When speaking with the service rep, Kayla, today she was told to reschedule the service by my “local branch”. She was following protocol and not providing customer support. She can’t offer a discount or refund. I asked for a refund for the “grub control” service that wasn’t done since services explained by their tech on the visit is that he was applying a broadleaf weed prevention to my yard. There was no mention of any grub control or additional applications being applied with the weed prevention. The after visit summary mentions an insect prevention as a separate line item (no price listed), but how am I suppose to know that’s code words for grub control and that 2 services are being done. It sounds more broad when talking about insect control so my bill was higher because “2 services were done at once during my visit”.

Supposedly, the weed prevention and the insect control for grubs is mixed together and was sprayed all at once (at least that’s what the supervisor who came on and says what happened on the 1st visit).

I didn’t catch the supervisor’s name, but she wasn’t pleasant or willing to provide any customer service. My call was around 9:30 am on 5/28. I’m not sure if you record your calls, but maybe look into it for training purposes on the lack of support offered.

The supervisor did not offer any type of discount or refund or resolution to my billing issue either. There seems to be no real customer support in general and doubt anything comes out me providing a review or doing a survey. I was just told what happened and saying I am being billed for 2 services. It’s more of a matter of fact and a bait and switch than trying to resolve an actual issue. I just signed up for services with TruGreen, I was switching to you to save money from another landscape provider (Weedman Lawn Care) that I used for the past 4 seasons.

It’s funny because they said this exact thing would happen, the sales rep (TruGreen) will promise you one thing for cost and services but after you start, the actual services you get and cost will be much higher. It’s pretty disappointing to make that change to end up paying more and find out how much better my previous provider is. TruGreen, you need to do better. You should want to provide better training and look to retain your clients. I would not recommend your company or services. It’s not even grub season where I live (in Ohio). I know you are a “preventative company” but grubs aren’t active until late summer/early fall. Applying a grub control in May after a harsh winter will not prevent grub activity in 2 months. I guess the extra money was worth it today so I have no grub control in the fall. Thanks a lot TruGreen!

Waiting to hear back from a supervisor after the tech claimed to come but did not, because we were home and have cameras. Then when he did come he turfed up my yard. Very disappointed and hoping they rectify this situation.

*EDIT: after posting this and they respond to email them so they can help resolve the situation, a week later and still no response.

The specialist did an excellent job, thoroughly spraying every area requested. I gave four stars because I'm not sure how effective lawn treatment is when it's raining. I would have preferred a dry day.

The technicians are timely and courteous. I’m notified of when the technician is on way and time, and he arrives and does job in timely manner. The mosquito service was very effective last year and was just completed this year. It made the difference when outside. I highly recommend TruGreen for your lawn care needs.

Matthew Keto is the best tech that has ever been to my property for my lawn care. He was extremely polite and very conscientious about what he was doing. You can tell he takes his job very seriously, and I really appreciate that level of service !!!

Marcus did an excellent and thorough job on our lawn this week. He was very meticulous in his work on our yard.

Very dissatisfied with TruGreen. First call recieved quote for two services but asked for a couple days to consider. Another person called back and when I requested one of the services was given a higher quote with more frequent services. The first conversation was no charge to my credit card until services performed. A charge for all the services was put on my card immediately! No email verification came. Three days later a text came that service would be provided next day but surprise! No one showed up! After the holiday weekend called multiple times, finally Landon answered and was cancelling the contract but asked why. During the explanation he hung up. Not a company anyone should do business with.

Don't waste your money. Pay to have your lawn killed...lmao 2 So called airiation and seedings later still crap. Looked better before they came.

If I could give this company zero stars I would. We have had this company for quite some time and every time they come out, they don’t spray properly. They take 30 seconds on the front lawn, don’t even go in the back lawn, leave the bill at the door and leave. Today I saw on the ring camera they came for 2.5 minutes and left. When you call the company to cancel they don’t let you mid season . It’s terrible service, terrible company. Don’t choose this group.

Deandre was very professional. He went over the chemicals and how I need to upkeep my yard and have suggestions. Very knowledgeable. This young man gave good customer service. I love my TruGreen.

They ruined my perfect lawn in 2 months. They refuse to fix it but continue to ask if they can continue to care for it. Very poor lawn service.

Justice was great! I had a lot of questions and he answered or tried to answer them as best as possible...I had a few good one. I also showed him things that I am unhappy with and he told me what he was going to do and what may have to wait until the next week n feed as we are in the weed control time?!?! He did reiterate that if I wasn't happy to call in and they would come back out which is fine but I wish I didn't have too! Anyway Justice was great and I would love for him to come back and take care of my lawn because of the time he took to make me feel a little better about this process. Justice was great but the results still far from acceptable! We will see.

They ruined my yard ,I asked for a manager to call me back still haven't spoke to one.. They sent a Girl that has only been on the job for 6 weeks. I have spoke to at least 7 different people and they keep telling me that a manager will call in 24 to 48 hrs that still hasn't happened . Very frustrated!!!

Update: After posting a bad review I was contacted by corporate office. Nicole Baisden was super helpful. As of yesterday they did have a technician come to seed and aerate my entire yard.

I have been using TruGreen for over 2 years now. I finally had enough of the empty charges and return visits that resulted in a poor looking lawn with tons of weeds and creeping vine. I canceled their services last week and they seemed not to care. The gentleman that took my call did not even inquire of the reason(s) why.
My neighbors who use other lawn care services have nice green yards that are weed free. The neighbors who maintain their own yards look just as good as mine if not better. Anyways think twice before agreeing to Trugreens services, they don't care about any green other than that which comes from your wallet. Their service is terrible and their end results are less than desirable based on what they charge. Beware TruGreen are the JV in the weed control business, don't believe the advertising.

Very expensive for the super small area sprayed. The gentleman that cam out was very nice but only had to pull hose about 4ft off the truck and pulled spray trigger 4 times total which cost $54. It was about 90° when the treatment was applied and now I have massive burns every where the chemicals touched as well as baby grass that has just sprouted dead to the seed. I am beyond disappointed with this.

Photo is of my small lawn before burns and treatment.

Notified ahead of service day, worker came to the door 1st, very polite, efficient service, so far looks like excellent results.