Landscaping reviews across the US

They don’t show up when they say they don’t call back ever They made my yard worse then when they started. My weeds have tripled there refund policy does not exist they don’t give refunds like they say. They will offer a free service and not even show up to that. Some of there customer service gets mad and hangs up. No company had ever upset me like this one has. I would like to know we’re the 100s of bad reviews have been deleted? And only two recent ones are still up. People need to be warned.

Update: TG has worked hard to get my lawn back in shape this year and has gone above and beyond to remedy the grubs from last year. Overall our yard has nearly fully recovered. Sezar has been professional and taken great care of our yard. Thank you!

After stupidly prepaying for lawn care service provided by TruGreen Lawn Care, my yard looks worse than ever. We have invested in sprinkler repair, additional sprinkler heads, and of course weed preventative, fertilizer, aeration with TruGreen... who was supposed to apply sulphur in early April. When I realized it had not been done it was June, I contacted them numerous times and was told the same lie over and over, "We will put you on the schedule... You are scheduled ... You are cancelled . . You are scheduled, ..... " Now it's July 28th. Our yard looks horrible! Though the regular service has been done, the much needed sulphur for our clay soil, has not. When the sales rep sold us our contract in March, he assured us that the extra services of aeration $500 and the Sulphur Amendment $197 would get our yard back in the best shape and it would be greener and healthier than ever. NOT-- there is nothing TRUE here. Yes, it has been hot. Yes, we have watered 3 plus times a week. These points are mute--TruGreen did not perform paid for services and have lied to us over and over again. It's not the techs fault--he just comes with the chemical he's allowed to check out/told to get and he's been nothing but nice. It's the company and the fact that they already have my money so, so long, see ya:( From now on, we will only use a local provider that we can personally speak with about our concerns, who has direct control over the services provided-- not corporate, somewhere in the world out there, never speaking to the same person, and having no way to actually contact the local office (the local number listed goes straight to corporate). TruGreen = FALSEgreen. BTW-- just to be clear: I DO NOT RECOMMEND!

The first time they came they did not check our soil as I was promised. I tried to call the number and was transferred to the main number where I left a message to b called back after waiting one hour on the phone. I never received the call back.
Next time they show up to spray and the man says they won’t spray our whole yard. We tell him we paid for the whole acre and a half to control the weeds and outside our fescue area we have Buffalo grass. They say they only spray the established grass area.
We paid all year in advance!!
We told him that if he won’t do what we paid for to leave and we will request a refund!
I called the company. Staying on hold to reach someone and was promised a call back from a manager within 48 hours. After 48 hours I call back and there are notes on our file that customer is FINE and they are remeasuring our yard.
NO ONE EVER CONTACTED ME!! They promise to have them contact me TODAY - AGAIN
THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.
DON’T BOTHER DOING BUSINESS WITH THIS COMPANY!!

Cesar has been our lawn specialist for almost 2 years. He does a great job of making sure our questions are answered and any concerns are addressed. We have a tough yard with it being so large and he is doing a great job!

TruGreen always shows up on time and I get great and effective service with great results!

Derek G was very professional and helped me understand what I needed to do to keep my lawn taken care of for the winter months. He was very informative of the services he provided that day for my lawn. I highly recommend TruGreen and Derek G.

Travis answered my questions concerning my lawn. I will have to get an additional treatment to protect my grass, he explained why the treatment was necessary. He did a great job and was very courteous. Thanks

Jaden was very polite. He let me know when he started and suggested I keep my dog inside for at least an hour after spraying the yard. I really appreciate the kindness. He completed his job in a timely manner and I have enjoyed TrueGreen products so far.

Great job. Treated all my shrubs and trees, front and backyard.!

I was very pleased with Trugreen when they came back to perform an aeration on my backyard when I had forgotten to unlock the back gate the first time they came to do it. My yard looks good thanks to Trugreen!

Stephen did a fine job!! He's a good man and a good worker.

We have the tree and shrub service. We are notified electronically for when the service is to be completed, and we get periodic updates by text to let us know when the service rep will arrive as well as electronic notices about the completion of the service. The reps have all been very courteous at each visit, and we appreciate the information that they provide about the condition of our plants and what else could help them.

He said the system was down so they couldn't let me know they were coming. I almost didn't go to the door.

Travis Is knowledgeable and skilled to explain is easy to understand how to take care my lawn watering …Also I have some questions regarding my Crabgrass and weed they explain me in detail. Also anther person with him name tailor also work hard to finish my first lawn chemical application.

I’m quite happy with the way the TruGreen guy lets me know he’s here, says what he’s doing today and then does his job. Very courteous, efficient, and best of all, effective! I love to see those wilting weeds!

Stephen is such a delightful tech. He’s always so personable and professional. Gives great advice to help with our home and lawn :)

Their service is good, but I feel the prices are way too high

Great company always do a good job

Kenneth Dalton listened and sprayed our yard. Very respectful and professional. I respected his attitude after I mentioned that my mother in law had passed last week.Thank you sir!!

My first complaint is last summer they burned our grass when treating weeds. Dead spots everywhere. They came back and treated it with iron which helped some but it looked awful.

Now this year, they missed January. They came last month but never did put pre emergent down! Told them about it and they said they’d be here March 20th. I called today and they never came! Said they’ll be here next week but the highs are in the 70s and 80s. Probably too late for pre emergent.

They are not reliable and do half work. It’s not acceptable and I can’t get ahold of anyone local to let them know that their team is not providing the service that we paid for! I will be canceling and finding a different company going forward

Stephen does an excellent job. He’s well educated and if you have any questions about what he’s doing, he helps you anyway he can. He can diagnose any problem you’re having with your yard.