Appliance Repair reviews in Gonzales, Louisiana

Byron was a great tech whom used his communication skills throughout the whole service from being to end. Bryon made sure to keep me updated on everything he was doing and how things would go moving forward. His Customer Service was top tier. Thanks again Bryon.

The technician didn’t want to do any work. After shaking the tub by hand and quoting $1,000 to repair my washer, I asked if he could at least clean my dryer, but he said it would be a waste of money. He left without completing any repairs.

Byron was professional and very knowledgeable. He called in advance to say what time he will be arriving and he showed up on point. What an asset to have him on the Sears Repair Team.

I would give zero stars if possible. The technician told me my dishwasher needed to be replaced but reported to AHS that my service could not be completed due to insect infestation. Are you kidding me? My home has no insects nor does the dishwasher. I’m very dissatisfied. Now I have to go through a whole other process with AHS to get this settled.

First of all Sears sent me an email with a payment portal to pay my service fee. The technician, Jerome H started arguing with me that I was not supposed to pay on the payment portal. He was very rude and kept repeating that I did it wrong by paying with the link that Sears sent me. So after I paid again through his phone he started his diagnosis. We went in the attic and I showed him where the unit was. He said it was not accessible and he could not look at it. The entire unit was installed by another company who had no problem accessing it and bringing all of the components to it. There have actually been been 4 different HVAC companies that have worked on the unit over the last several years and none of them had any problems. He told me that no company would go look at it. When I explained that other companies had already done it, he changed his tune. Then he said no Sears technician would go look at it very negative experience. I will never use sears again.

I am very satisfied with Chris, the repair person who originally diagnosed my refrigerator problem and who came today to fix the issue as I had received the part.

I am dissatisfied with Sears scheduling system because before Chris came back today, I had 2 repair persons on the way and both got canceled at the last minute. One was canceled because his vehicle broke down and that was understandable. But the next day the repair person was canceled with no explanation and I had to wait for an automated reschedule. When you guys schedule people for appointments, you tie them up for an entire day since your schedule says from 7 am to 6 pm. Just to get my refrigerator fixed, I had to wait on you for 4 days. The original appointment, the first canceled appointment, the second canceled appointment, and finally the actual day of repair. Since Chris came before noon on the original appointment and the actual repair day appointment, that wasn't too bad as I had the rest of the day to take care of my business. The 2 canceled appointments were entire days absolutely wasted waiting around. Sears you need to fix this problem with your scheduling and maybe hire more people who are qualified to do the work. You are trying to sell me a maintenance contract costing $74 a month and I got to tell you, I'm not so sure that is a great idea if you can't get repair people to the appointments in a timely manner.

Also, if I canceled with less than 24 hours notice, you would charge me a cancellation fee. You should have to compensate me for your cancellations.

Do better.

Sharon

Donnie was a great technician very professional people, friendly. He knew what he was doing. We were very impressed how he kept us informed what time he would arrive at our home. He deserve more than a 5 star, let’s go 20.

Byron was our technician. We give him a 5 star rating - very customer friendly and responsive, very knowledgeable, easy to communicate with, and very professional. Initially, we had debated doing our own repair but thought it best to get a professional diagnostic and after being able to do so and to locate the needed part, we decided to move forward on our own but continue with the maintenance plan. Byron answered all of our questions in weighing options and we truly appreciate him being very helpful and positve. We would certainly highly recommend him to anyone needing appliance repairs. Thank you Byron.

Recommend this company for all my appliance repair need.

Couldn’t have had a better experience and outcome with a stressful situation! So thankful for the professional and efficient service provided — much thanks!

He came out and fixed our ice maker and it works AMAZING now! Thank you!

They had an earlier time slot and came ahead of schedule! Very thorough and friendly! Would highly recommend.

Great service. I felt like I was facing a major repair and the tech changed an inexpensive part he had on his truck.

Great service! Mr. Paul was friendly answered my questions. Repairs were done quickly and all is good!! Will use again for sure. 100% recommend.

I would absolutely recommend S&L for any appliance repairs. Very professional, responds quickly and is always reasonably priced. Be sure to keep them in mind when looking for an amazing repair service!

Highly recommend! Very professional and explained the issues and how to fix them. Fixed my fridge in a week only had to wait for the part to come in. Would use again for any appliance issues in the future.

He has came out to fix my refrigerator 2 times, not his fault it broke 2 times. He also came out and fixed my dishwasher. Call before he came out to make sure we where home. He order parts he told me it would take up to 10 days, but parts came in before them.

He came out to repair my refrigerator and told me what the problem was and that I had bought a piece of junk. He said he would order the part and get back to me however, he never showed up again.! my refrigerator was only two years old and came at a hefty price tag of $3500. Really, a piece of junk.? I don’t think so and I’ll never use them again!

The company is one of only 2 contracted to my extended warranty plan. He was coming here to replace some parts on my washer (that took 3 1/2 weeks to come in), and I asked if he could put in the replacement glass I already had for my broken oven door. He said he could for $105. I needed it done and he was already going to be here so I agreed. Looking at the invoice now, I was charged $90 for a trip charge! He was already in my house!! Only $15 was labor. I should have shopped around. Maybe I could have found someone who wouldn’t leave fingerprints all over the inside of the glass, which I cannot clean unless I disassemble the door again.

I called S&L for a second opinion on my dishwasher because another company told me I needed a whole new one. Not only did they come out in a timely manner they saved me a ton of money!!! They had great communication and service! My dishwasher is working like brand new!!! Thank you S&L!!!!

Great service and very professional! Was quick to come out to access the probelm with my washing machine. Explained the issue, asked the age of the machine, and discussed with me whether i should replace or repair. Most repair places would push for a repair so they could make money but i didn't get that from this company. I have used this company multiple times and have had a great experience each time.