The Best Plumbing Company in Bucksport

Latest Plumbing reviews in Bucksport

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  Matthew

  26 June 2026
  1

  Called to set up an appointment on a Friday. Took half a day off from work to have them come clean my furnace. No one showed up at scheduled time. Did not receive a call to let me know they were not coming. I gave them a second chance and called them back the following Monday to reschedule for the following Friday. This lady told me it would be $90 a hour and that they would show up this time. The service guy showed up 15 minutes late. He stayed for less then a hour and a half cleaning the furnace. He then writes up a bill with all service parts and "2" hours of work time. He tells me they charge for travel time to get to the location.( I live 5 minutes away). So upon arriving to pay my bill the next week the secretary tells me the bill is more after I give here the check. I show her the copy the service guy had provided. She the tells me he priced out the parts wrong and hands me a new bill. So I had to write them another check for almost $9. I would have eaten that and kept a customer. I will never do business with this company again. Shady, misleading, dishonest company. Will be taking my business elsewhere

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  Heather Crews

  26 June 2026
  5

  We have been without a working shower for almost two years. The first plumber we tried, said we needed a part and never called back. The other plumbing company I called didn’t return my call. When the tech from Osborne came I didn’t really believe it would be fixed; the young man assured me it would be fixed that day. He was true to his word. He was neat, efficient, pleasant and positive. I was very pleased with the work: we have a shower that works!! I will definitely return to Osborne for any future plumbing and maybe heating needs. Very positive experience.

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  daniel clayton

  26 June 2026
  5

  Good company to deal with. Installed our washer quickly, he had to run the pipes as we relocated it, and has been good for about a year. Had a bill that I did not agree with for a more recent service and spoke with the office. After explaining what I felt was incorrect the invoice was corrected beyond what I expected. Very appreciative of honest business practices and going above and beyond.

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  Brette Miller

  26 June 2026
  5

  The lady, Leslie that took our emergency call, and the plumbers, Phil and Spencer that came were the nicest people! The plumbers fixed our broken pipes right away, and explained what they were doing throughout the process so well. They were so knowledgeable and patient, and we are SO grateful to have chosen them to help us. Their prices were very reasonable as well. We will definitely be using Osborne's from here on out. Thank you so very much Osborne's! You guys are life-savers!

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  Ricky Trombley

  26 June 2026
  1

  Terrible experience. Would give zero stars off possible. They “serviced” my furnace last fall. It completely died this winter. I had zero heat and my house dropped to 40°. They came to look at it, said it had numerous problems and suggested buying a new unit. Didn’t respond to anything for 6 more days. All those days without any heat and the didn’t care. When they did respond, said it would be $11,000, needed a down payment, and didn’t give a time they would be by to fix it. After 3 more days of freezing, I contacted 3-D plumbing. They were amazing. Fixed it immediately for $200 and I have plenty of heat now. Osborne’s is specifically targeting older people and charging them astronomical rates because they pay them. They are the biggest joke of a company and I don’t recommend anyone using them, ever. 3-D plumbing and heating is 1000x better than these clowns. And they were ridiculous less expensive for much better quality work.

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  C Nelson

  26 June 2026
  1

  We were customers for 20+ years. Our first experience with Osbournes was after we had a full renovation of one floor of our house. We hired them to move our washer and dryer upstairs. Within a week, we discovered that the plumber they sent failed to seal the main drain and the water from the upstairs sinks, shower and washing machine drained into our downstairs and completely ruined our flooring and renovation. We had to move out of our home and have a professional service come and take care of the water damage and dry the house so we did not develop a mold issue. We also had to pay a deductible for our insurance company. We called Butch Osbourne and convinced him that he should compensate us for the deductible with work on other projects which he agreed to and this is the only reason we continued to use Osbournes for routine maintenance jobs over the years. During this time, we continued to have frustrating experiences with the quality of service but usually the jobs were small and eventually completed. Fast forward to Covid and an influx of new homeowners from out of state. Now it had become almost completely impossible to get someone out for routine help, even though we have been a customer since 2005. We hired a contractor to install another bathroom in the early spring of last year and to renovate an existing bathroom and were not able to get an appointment with Butch until October and then he never came and no one ever called back. We lost that contractor's time and still have not been able to complete the job. We also had someone come out to service our Rinnai in October and to replace or repair the faucets on our sink and the plumber completed neither but they did remember to bill us. The plumber even left a large container of some product on our deck for when he returned and more than six months later, after repeated calls to Osbournes, someone came out to retrieve it. This guy was very nice and sympathetic to how frustrating this experience has been and offered to fix the drain which then broke after a week. Called Osbournes this week to have him back to fix it and no one was available in my area (the drain is stuck closed) and told me they would call me back with a date. Almost a week later, no call and a stuck drain that we can't fix ourselves. As I have been asking around in the community to find a reliable, skilled plumber, I can't tell you how many people have told me their similar disappointing stories about Osbournes. I do not recommend this company. Poor quality work, poor customer service and no respect for the community that gave them the work that enabled them to grow their business.

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