Plumbing reviews in Bel Air, Maryland

I am very pleased with the services provided by Benjamin Franklin Plumbing. Israel, the plumber, was very professional and took the time to explain why my emergency water shut-off valve was leaking and how long it would take to replace the valve. I have used Benjamin Franklin Plumbing services in both Maryland and Delaware and always pleased with services provided. Lexie, who works in the office, also provides great customer service.

Israel arrived on time, diagnosed the problem, made a recommendation and fixed it. He was polite, knowledgable and very good at explaining the issue.

Israel is a wonderful technician and a wonderful person. He did a toilet rebuild. Today he did a multitude of things. So caring qualified and kind.

Israel was friendly, professional, and very thorough investigating our leak. He explained exactly what he would do and what the cost would be for each step in the process. Turns out he could tell there was no persistent leak and tie the water accumulation to excess water outside our upstairs shower and some gaps in the caulk by the tub. All options were explored to ensure nothing was missed which was much appreciated. Would hire again.

Need a new faucet installed. Israel explained everything and did a quick and fantastic job. Pricing was straight forward. Took a less than two hours. Will use again

Israel called me in the morning with his estimated time of arrival. He arrived within his time frame and got to work—my garbage disposal had run its course and was replaced. He let me know the “life span” of garbage disposals. He also replace the flapper in the Kohler commode tank. He was very informative about what I can do to maintain the plumbing “ health” of my home. I am exceedingly happy with the work he did.

Unfortunately, my experience with this company was highly disappointing. The technician contacted me four hours after the scheduled appointment window to inform me that he would not be able to complete the plumbing request due to the age of the water heater. This issue should have been identified well in advance—especially considering the appointment had been scheduled ten days prior. It is concerning that the scheduling personnel lacked the knowledge to recognize the type of equipment their technicians are qualified to service. With a ten-day lead time, there was more than enough opportunity to properly review the job details and make necessary adjustments. Last-minute cancellations of this nature reflect poor coordination and unprofessionalism.

When my disappointment was shared with the technician, he brushed it off with the following statement "Will cancel your appointment. Feel free to call to reschedule thanks 😊". What a snub and a lack of courtesy displayed here.

I would NEVER waste my time with a company such as this who does not value their customers. FYI, NO CUSTOMERS, NO REVENUE!

Israel was expert, friendly, explained things well, and fixed the problem with our sump pump quickly. Unfortunately, two days later at 12:25am the sump pump alarm is going off and no one can come out until possibly noon tomorrow. Another sleepless night ahead...

Josh came out and found the problem right away. He even went out and bought a filter for me and even let me watch him replace it!

DO NOT USE. This company just tried to charge me $600 to install a faucet and $800 for the faucet. Then when I said no, they tried to charge me double ($193) for the $100 service fee. He justified it because he flipped a switch on the garbage disposal for my tenant. Save yourself the headache and the dollars and go elsewhere. I feel so taken advantage of.

Israel was pleasant, knowledgeable, and efficient. The pump replacement was close in cost to what my research online led me to expect. All done less than 24 hours after we discovered the problem

Israel reversed our expectations during his visit to drain our wall water heater. He also was courteous and professional, taking time to provide answers to our questions and explaining things in detail so we could understand technical terms. He gave us an estimate of future costs for various parts.
We highly recommend him and The Benjamin Franklin Company to people who are looking for quality plumbing services .

I had the pleasure of working with Israel from Benjamin Franklin Plumbing. He arrived on time and was very professional throughout the process. After assessing the issue, he provided me with a clear estimate before any work was done. He was also very knowledgeable, and his plan for addressing the problem made perfect sense. Unfortunately, my insurance company did not approve the work, so I had to pause the service until I could resolve things with them. Despite this, I truly appreciate Israel’s professionalism, expertise, and promptness. I would highly recommend both him and Benjamin Franklin Plumbing for their excellent service!

They are very disrespectful and do not honor their own gift card. They told me they would not let me use it and then tried to talk me out of them even coming to finish the job they started.

The photos attached is how my house current is after two trips and 1200 dollars later.

Horrible service!

Highly recommend this company! Ira was amazing and a pleasure to interact with. He fixed our emergency and had our water restored in under 2 hours for 1/4 of the cost we were quoted to have it fixed 2 days from now with a different company. So knowledgeable and took time to explain all of the options and possible outcomes. Truly an answer to our prayers. Thank you!!

Between the time I called and my leak was fixed was less than two hours! Jerry was great. Thank you!

It takes a lot for me to be compelled to write a poor review. We hired Benjamin Franklin Plumbing (Columbia, MD) on August 29, 2025 to clear a clog in our kitchen sink. The technician was here for about 40 minutes and used a standard Snake K-60 machine (the type you can rent at Home Depot for ~$75/day). The total bill was $650, which was shocking compared to the $350–$400 range that we later learned other reputable companies typically charge for the same service and labor.

I called Benjamin Franklin Plumbing's office three separate times (Aug. 30, Sept. 3, and Sept. 5) asking to please speak with a manager or owner about the invoice. Each time I was promised a call back within 48–72 business hours. No one ever returned my calls. On my third attempt, the receptionist became argumentative instead of assuring me I would receive a call back.

In my opinion, this company overcharged us and then refused to provide any accountability or even a courtesy call back from management. Based on my experience, I cannot recommend this company and would advise others to shop around before calling them.

Highly recommended company and services from my experience using Benjamin Franklin plumbing. If you are lucky enough to get the technician I had, his name is Ira Miller, then you can feel comfortable and confident that you are in good hands. Thanks again for the services provided.

A completely unnecessary upsell — get a second opinion before using this company

I called Benjamin Franklin Plumbing to diagnose a leaking faucet. The technician took a quick look and immediately quoted me over $700 to replace the entire faucet. No real explanation, no attempt to troubleshoot, and not a single alternative option offered.

What actually fixed it? A $20 cartridge replacement. I confirmed the issue myself and repaired it in minutes. No full replacement needed. No $700 bill. Just a basic part the technician never bothered to check.

This wasn’t just a high quote. It was a wrong diagnosis that would’ve cost me hundreds of dollars for work that wasn’t necessary. That’s a serious trust problem.

If I hadn’t stopped to verify the issue on my own, I would’ve been charged more than 30 times the cost of the real fix.

I won’t be calling this company again, and I strongly recommend anyone reading this to always get a second opinion. A plumbing company should solve your problem—not create an expensive one.