Plumbing reviews in Bel Air, Maryland

5 stars for Israel’s help! On-time, communicative, and incredibly thorough. Not that we ever hope to need plumbing fixed, but if we do, I’m coming right back to Benjamin Franklin Plumbing.

Israel was very helpful. He gave us options for different ways we could fix our problem. He showed us his work when he was done. He was a good communicator.

As a new homeowner, this company has been a godsend for helping me understand how the plumbing in my house is set up and the best ways to maintain it/prevent new issues from coming up. They’re so easy to work with and great at answering all my questions.

Unbelievable service. The problem wasn’t easy to solve in any of the three issues Israel came out to address, but he patiently and professionally fixed every single issue. I have had roto rooter here multiple times for my clogged drains, their fixes have always been stop gaps. Israel fixed all three problems for good and did it with a smile on his face.

Israel actually came earlier than our appointment and did an excellent job.
Very professional, thorough and pleasant.
Thank you Israel and Ben Franklin Plumbing

Israel was professional, patient with the explanation. I will recommend him to anyone with plumbing issues and I will certainly ask for him again when I need work to be done

Israel provided excellent service and resolved the issue promptly. I am always extremely satisfied with Ben Franklin and all of their hardworking staff for all plumbing issues

i had my annual maintenance/insection and Israel was very thorough and professional. I truly appreciate this company!!!! Top notch communication and great service.

Went out of his way to avoid damage to our ceiling! It had appeared to be the only way to put a line through to the stove, but he found another way. Did a great job!

Israel was very professional and explained everything about my service check that needs attention. He showed me an estimate of work that would be beneficial to do on my home to keep it safely running.

We had a small-ish leak coming from somewhere near our dishwasher. I couldn't locate the leak myself, but it seemed to be near the sink-side of the dishwasher compartment. Israel called to check to see if he could arrive earlier than scheduled. After checking the various places where water as appearing, both in the kitchen and directly below in the basement, Israel located the leak. Unfortunately, it was in the dishwasher itself and that's something that most plumbers won't attempt to fix. Our machine is 16 years old, at the upper end of its life expectancy, so Israel recommended that we just replace it with a new machine.

Israel was prompt, professional, courteous, and very thorough. Although we didn't get full resolution to our problem, Israel successfully completed the tasks Ben Franklin could do and I was very happy with Israel's performance.

12-11-2024 Addendum: A toilet was unable to flush due to a disconnected flushing mechanism. The shut off valve for the toilet developed a leak so I called Ben (on Sunday) and they scheduled an appt for Monday. Israel appeared promptly and as usual was professional, courteous, and thorough. Israel replaced the shut off valve, the fill hose, the flushing fill valve, and the "flushing flap". Once he completed the repair, he checked everything including the water flow to other rooms. Israel did an excellent job and very efficiently.

A new review for Ben Franklin. Israel called to ask if he could come early and arrived about 45 minutes after his call. We thought we had a problem with the water heater. We had plenty of hot water up to and including Friday, 05/02/2025. Then, starting on Saturday, 05/03/2025, the output from the heater was lukewarm at best. Israel could find nothing wrong with the water heater except the setting had been changed and was too low. After setting the temperature to the 120 degree or "Hot" mark the heater was restored to its usual behavior. We have no idea how the temperature setting got changed, but it obviously did since we had hot water from installation of the heater until 05/02/2025. Israel instructed me to keep an eye on the heater and if there were any problems to call him right away. As always, Israel was professional, efficient, very clear in his explanations, and very polite. Another 5-star rating for Ben Franklin.

Israel diagnosed our shower head problem promptly and offered two affordable options to correct it. He was professional and courteous. I highly recommend him and Benjamin Franklin Plumbing.

Arrived the day I called about a fixed a clogged toilet and promply and competently fixed it. My only complaint is the plumber's persistent effort to give me a written estimate for a new toilet. I repeatedly told him not to do an estimate because I didn't need a new toilet, but he wrote one up anyway. Because this has happened before with this firm,I don't know if it is company policy to require its plumbers to pitch upsells, I didn't appreciate having to discuss an estimate for sonething I didn't want.

Israel was friendly, professional, and knowledgeable. He performed a complete inspection of the plumbing in my house and made recommendations to replace its old valves that may leak

Israel was very professional and thorough. He was very precise about estimates. He installed new kitchen and bathroom faucets and several new water shut-off valves. He also checked the gas lines to the furnace and water heater for any leaks, found two small leaks, showed me the bubbles, and fixed those. While not inexpensive, it was good value for our money. We are pleased with the work and will have them come back again when there is a need.

Israel was very professional, and patient and thorough. He obliged me by letting me know his arrival so I could crate my little scardy cat dog and greet him out side to bring him in.
He performed a ‘wellness check’ on my water heater, kitchen and bathrooms He showed me everything he was talking about and broke down an estimate for me to consider. A very nice person.

All I can say is....AMAZING! Israel and his assistant were very professional, polite and everything was explained and all of my questions were answered. I did not encounter any surprises as Israel was up front on what i needed and pricing. I was advised on proactive techniques and they did an amazing job all around. Great job! Israel was absolutely fabulous and he made my horrible emergency, broken pipes/shower, go away and fixed my problem,installed a completely new shower system, so my family and I are back in business. Thanks for all your help!

Their technician came on time, provided a fair estimate, and was able to do the work that day. He was courteous, friendly, and fast. I will definitely use Ben Franklin Plumbing again!

Benjamin Franklin Plumbing Company a Maryland-based plumbing company provided a frustrating experience. They sent a plumber to diagnose an issue with my tankless water heater, but I was shocked to be overcharged after being quoted a much lower price initially. The plumber assured me they’d contact the manufacturer and order the necessary part, but follow-up has been a nightmare. Despite multiple attempts, they’ve been unresponsive to messages and calls. The lack of professionalism and communication is incredibly disappointing, leaving my issue unresolved and leaving me to regret choosing their services. I won’t be using or recommending Benjamin Plumbing Company again. Avoid them

Israel was kind and helpful. He was knowledgeable about our plumbing issue and made the repairs quickly and efficiently. Everything so far looks great.

Although the price was high, the service and repair were top notch. Would recommend this tech anytime.