Constraction reviews in Beltsville, Maryland

it was great, customer service perfect, they are under new management -they went pick all my items and make them look brand new again

Joseph and Carlos were professional and very, very protective of our homes flooring and surrounding items.

Joseph and Carlos were awesome with the delivery of my appliances. I would highly recommend them!

Thank you to Joseph and Alphonso for the great work they did in taking care of our paintings! Very professional and courteous.

The Art Representatives,Joseph and Carlos, service was prompt and very professional. Joseph, who served as the lead Rep was friendly, thoughtful and helpful!!

Dr. Annette McK. Anderson

Luis and Carmen just dropped off our equipment and did an amazing job. They where courteous and professional. Everything looks great.

Louis and Carmen came in and took care of business. All they needed to know was where everything was and they took over from there. Very professional and friendly. Would definitely recommend to anyone in need of there services.

Very friendly and responsive. They had photos of everything in our inventory so when we needed to get winter clothes it was pretty simple to tell them what we wanted. We had them in about 3 days.

Luis, Joseph, and Carlos were extremely careful with my electronics. They were meticulous in barcoding everything and making me feel comfortable that my things would be cleaned and restored to its original condition.

Very good experience and pleasant to deal with. Delivery went smooth and we still need to arrange to do some more storage and restoration for some things and they will handle that as well. Special shout out to Marco and Aaron who were AMAZING!!!

If I could give zero stars I would. I was really willing to let all this go, until a truck pulled up and dropped off moldy damaged items to our brand new rental house. We had a total loss house fire and ERS was recommended to us and the only thing we wanted out of the house was my husbands guitars from the basement. ERS took additional items out of our house that didn't need to be assessed. It took a week for the loss report to be completed and we requested one of the items for sentimental purposes and a lap top that they took to pull the hard drive for data restoration. We had to jump through hoops at every turn. We finally got to test the items and see the damaged items. The repair estimates were insanely over priced. My husband owned a Selmer Saxophone worth 8 grand and we wanted to know who was going to be doing the repair. When we went to examine the items we noticed the slip for the repair company was taped to the saxophone, It was a repair place across the country and the quote on the sax was 900 for a site unseen repair process but ERS was charging us 2500 for the repair process. My husband knows several musicians and was able to get a referral to a repair place that was local and they are charging us a flat fee of 900 to repair the sax and it would be completed in 2 weeks. All in all I wasn't impressed with the service. Mr. Alto actually stated to us at one point that 'I'm the one you've been arguing with online" and "we had a fire in our warehouse" I was like i'm pretty sure you would have wanted your claim handled in a manner that understood this was the only property that made it out of your house. And that when dealing with items with subjective repair processes that it doesn't make sense to repair an item that will not be restored to pre loss condition and that was the only thing that we were concerned about.
The items that were not damaged were set to be delivered to our house today and these people decided to drop off the total loss items with the repaired items so now we have to ALSO deal with disposing with items that were not salvageable. Just don't use this company. They lack basic compassion and empathy and you have to follow up with them at every turn and they will not return basic phone calls or emails. There is a serious lack of customer service skills, and that is something you need when dealing with a massive loss and sensitive items. I've had less issues dealing with our insurance company when compared to dealing with ERS.

Had a horrible experience with office staff. Although the guys that picked up my electronics were very professional. A lady by the name of Bridget couldn't be any ruder or she would have. Has no communication skills whatsoever. I own a water damage company and did consider using you guys. After this experience, NO WAY!

Joseph & Alphonso were great!! They were very helpful, understanding and sympthic in my time of trouble. It was a smooth process and they were extremely professional. I would totally recommend the company, with the assistance from Joseph & Alphonso!

MARCO and AARON were perfect. Everything was well wrapped when dropped off, they answered any and all questions I had and explained what was wrong with my items. They asked me where I wanted everything and double checked for bigger items like a tv without a stand. Overall GREAT JOB!!

Today, May 20th Luis and Carlos dropped off our refrigerator that needed some technical help. The refrigerator came back fixed,cleaned and with no damage 👍. They also had a very positive attitude,answered all our questions and were overall very helpful ! Thank you so much to them 😊

Luis brought his crew, Aaron, Carlos, Seth and Rodi to move 8 LifeFitness elliptical machines and 4 exercise bikes. They were timely. He and crew were very professional. Excellent explanations and personal skills. Bravo ERS - these guys were great!

I recently had a fire. Marco and Aaron came out, assessed everything, and removed my property with care. They were professional and courteous the entire time, and willingly answered my 10,000+ questions. Thank you both for your care, attentiveness, and time.

Joseph and Carlos from ERS came to pick up the piano for repair. They were both so courteous and kind AND very professional. Joseph took pictures of the piano, the broken keys and music stand. He explained that they were going to take the piano to the warehouse and evaluate the damage. He also said that they will send an email in the next day or so with a report of the evaluation. It was a pleasure working with them and I hope that they are the ones that come back to return the piano once it’s repaired. Thank you Joseph and Carlos.Melissa

While home damage and restoration is never a particularly "welcomed" experience, ERS' handling of our appliances was a lone bright spot following a black water flood throughout our entire main level. We had a great experience working with Lindsey R., with her and the team being communicative, thorough, timely, and effective throughout the experience. We would highly recommend ERS to anyone requiring restoration services.

having your house involved in a fire smokw and water damage can be a nightmare...every little thing moving forward matters as one begins the painful slow process of building a temporary home till your home gets back to it's original state.

Isaiah, Luis, and Carlos are amazing gentlemen. Not only are they highly professional, attentive, and prompt, they took so much care with my products (exercise equipments) and temporary home. They have no idea how much they help laid the foundation in the building process of my family and we begin to put our lives back together.

They made such an impact that I only want to work with them, Isaiah, Lewis, and Carlos, during the move of these equipments when my home if finally rebuild.

Mike and Luis team were such a great team to work with they actually came in and were very professional and ready to do there jobs. After all explaining was done they had me at a all time calm that was great because I was truly overwhelmed by that fire,. I appreciate there expertise and there professionalism with their work ethics. I would refer them to anyone who may need such a service like what they have to offer. Thanks to Team Mike.Luis, Sefer, Carlos, Marco, Jeremy