Douglas & Son Services

Came out on Christmas Eve on short notice to check out possible main sewer line clog. Max and Flynn explained everything they checked and resolved the issue. Thanks guys!

Bruno and Brett were awesome! They replaced my parents water heater. They also found several leaks in the basement. They were very thorough, personable, and patient. Would highly recommend them. They followed through from beginning to end.

Completely unprofessional. They are a contractor for my home warranty company. They were assigned my case because another plumber did not complete the repairs. Before even reviewing the situation and trying to understand the problem they flat out said there is no money in this for them and are refusing this assignment. I didn’t know the contract with the warranty company allowed you to pick and choose your assignments based on ease.

In response to the comments made by Douglas and Sons: the person I spoke to on the phone to set up the appointment and to whom I explained the situation was anything but professional or empathetic. Her demeanor and total lack of empathy is what prompted me to post this review. As I am sure not everyone in the company is this way, unfortunately she was my one and only experience working with your company and therefore I have no choice but to base my review as such. As you said below, if you take pride in all your staff members, as any good business owner should, then it must mean you condone this type of representation which then reflects upon your company as a whole. I had one visit from the other plumber and during that visit he took out the sump pump, which you know very well is not a very complicated piece of plumbing equipment. The other issues were diagnosed and of minor concerns and left untouched. The claim was already approved for completion which I had explained to your representative but before I could go any further she abruptly told me the there was no money in it for them and she didn’t want to get in the middle of anything she will have a difficult time with. At time I was so dismayed by her comments I did hang up on her, which in hind site I should have just stayed on to ask to speak with you instead. Needless to say, this was a disappointing experience.