Reviews of local pros in Brandywine, Maryland

So here we go with another example of exemplar customer service skills. Immediately, I say again, immediately upon walking up to the nursery doors I was pleasantly surprised when an employee met me before I could even reach out and twist the doorknob. I was so startled that I asked if he worked here....duh girl, he's only wearing an apron and name tag. Lol. He replied yes and asked how may he be of service....

My husband and I just had a home built and of course tall fescue sod was laid nicely before we moved in. However I have bad, very bad OCD. I noticed after about 6 months or so that some of my grass was becoming a little bald (not from lack of diligence and proper care). My husband and I had also just removed two trees from the front yard and one from the back yard (we do not want trees growing anywhere on our property) After approval from the HOA first, of course (insert sarcastic emoji). We wanted to buy sod to help cover the area where the stumps were and get the grass growing back promptly.

Enter Ed's Plant World. After checking around with other local farms and nurseries I chose Ed's because they were conveniently located AND opened on Sundays. Another key factor was even though you should always call to see if they have what you need in stock, this nursery does not require you to call and "hold/reserve sod". It's simply first come, first serve.

Along with the stellar customer service another employee loaded all my sod in my prepared trunk---towels and plastic. Again, OCD. They also have plenty of extra plastic for your convenience.

The tall fescue sod was (as of August 2017) $3.99 per strip (5"x20"). I also grabbed a bag of organic top soil that the employees recommended as well.

Great people, awesome location (one mile from MedStar Southern Maryland Hospital Center, in Clinton, MD) and quality products!

I (we) will definitely return and recommend!

Apparently when Montgomery County hired Ed's Plant World, Inc. to clean up the boulevard between Norbeck Road and the service road between Carrolton and Muncaster Mill, they forgot to mention that gas powered leaf blowers are outlawed.

Ed’s sold our landscaper tall fescue sod that started failing immediately after installation, two days after purchase, despite proper watering. When the landscaper requested assistance in replacing the unhealthy sod, Ed’s refused to provide any, saying that sod is inherently perishable and not subject to warranty. Think about that. First of all, sod is supposed to last for years if it is properly installed and cared for. And even if it were considered a perishable item, can you imagine a grocery store taking no responsibility for selling spoiled milk?

This place has just about everything you need for your garden. The staff is just awesome. If you need any information they have the answers. The plants I have gotten from ed's are quality and a good price. They out last all other plants I have gotten elsewhere.

This guy's open at 8 am ... When at other places they are open at 7.....also on Sundays they don't have a operator for the skid steer ...we can't get bulk mulch ,gravel ..can't understand why

Great selection. Soil and mulch is a little higher in price than the big box stores but the plants are in much better shape.

I called to ask if they sold plants to filter water. Unfortunately they do not sell those types of plants but Crystal who answered the phone took time out to help me. She literally googled the information I needed to find these aquatic plants. I thank you so much for taking time out, your customer service is a five star, if I could give you ten stars, thank you. 😊

Huge selection. Helpful staff. Plants, topsoip, compost, fertilizer and mulch available. They usually have very good deals when buying several of the same plant. I stop by several times throughout the season to see what new items they have in stock. No warranty on heavily discounted items.

I like to commend Janice and her co-workers for doing a beautiful job in cleaning my home. They were on time and treated my landscaping if it was there own, They left an impression and I very glad about that. I recommend Ed's Plant World for their excellent service.

There's an outdoor saleswoman who is always rude when I visit; either she doesn't acknowledge me when I'm clearly in need of assistance, or she has an attitude when she IS assisting me.

Also, on more than one occasion while visiting, I get wet when looking around. Why? Because they're running multiple overhead sprinklers. My most recent visit was between 1 and 2pm, and all their sprinklers seemed to be on. Really? Why not water your inventory early in the morning to avoid inconveniencing customers during peak shopping hours? Isn't that the best time to water, anyway?

Lastly, most of their inventory is identified by handwritten signs; rarely do you find individual tags that indicate what the plant species is, how large they get, and it's care instructions.

Rarely today do people do all that they promise!

I hired Ed’s plant world to do the design, layout and installation replacing most of my former landscaping. Their team came to my house, walked through the yard asked questions to determine that we had substantial deer population and chose plants that were deer resistant. So that I could visualize how they would look , they took photographs of the house and superimposed these plants in a design to show me how the landscaping would appear when installed.
It took four days for their team to install all of the landscaping. Most of the employees have been with the company for more than 15 years and went out of their way to make certain that every bed met our expectations. When after the installation we had a minor problem with a soaker hose they came out immediately and readjusted the hose layout in the bed.
John and Ed answered every question we had about a variety of plants and trees and made great recommendations. This was a major undertaking and they made it most enjoyable. I’m so glad that I chose to use Ed’s Plant World! I would recommend them highly to all of my friends!

This is a laid back, but well-managed nursery and hardscape supplier and installer. They have a very nice patio display showing various paving, fire pit, pergola. They also have a lot of plants, of various species and appearances. Prices are good, and service is good. I have purchased plants here for my mom's garden for years. And they have done some larger landscaping jobs for us at some of our properties. Good prices, good service-- what else could you ask for?

Great plant prices and friendly staff when you are onsite. Tried to buy a bunch of flagstone for my patio, but kept getting the run around. On the third call over I got the “oh I was just about to call you back”…eventually gave up on trying to order flagstone from Ed’s and went to Wintergreen in Waldorf.

Always great supply of plants , some of the staff is very helpful but some act like you bothering them. My 3 stars is because someone at the register was very rude and literally racist because we couldn’t pronounce something we were trying to purchase, she literally said “you should learn english if you want to purchase”. To me that was rude, racist, unprofessional and unnecessary.

Very friendly staff, very reasonable prices, great selection, even in the off season.

NO REFUNDS! Nice variety of plants, most staff are courteous. I had no issues with getting ahold of someone the 2 times I called. My experience was most affected by the lack of information regarding the refund policy, and the young lady with blonde hair and glasses at the register who is very dismissive. There is no signage stating 'No Refunds' or 'Sales Final' near the check out area, nor is it mentioned during the check out process. It only prints on 1 of 2 receipts provided AFTER you pay. They only offer a 'store credit' which is really just your original receipt with something written on it saying you brought back items. This is not a good practice. I just wanted to share so others can be mindful when deciding to make a purchase.

This is just regarding bulk mulch delivery. I get a huge pile of mulch delivered every 2 years (10+ yards), but this time it contained a big layer of mud/dirt and something like 50-100 smaller clumps of dirt all mixed in. This caused a lot of extra labor for separating the dirt from the mulch and disposing of it. I contacted Ed’s to try to get a partial refund for the missing mulch (displaced by dirt) and all the extra work it caused. They admitted this was probably caused by their own mulch delivery being placed on top of dirt or topsoil, which was then scooped up into my order. They offered only a $38 refund on the $500 order, which I just found to be unacceptable. I assume the assistant manager tried but their hands were tied by a GM or owner who’d rather lose customers. I had to advise my neighbor not to use them. My only recourse it to post an online review since a $38 credit is really a joke. Ed's might be ok with other business, but just know that they don’t stand behind their products or offer even close to a reasonable refund on bad product in this instance

we went here today after getting (embarrassingly) scammed from a church pumpkin patch and the staff was so nice and friendly. we got some decorative gourds and mums that all were super affordable and beautiful! if you’re looking for plants or any sort of sod, definitely make the trip out to ed’s! i’ve already told all my friends to make the trip out! 💕

I was a loyal customer with Ed's for over 10 years. Had them come out and plant a tree in my backyard and have used them for an assortment of shrubs around my yard and years worth of mulch and fertilzers. Long story short, one of my Sky pencils I purchased from them back in March, suddenly died. I reached out to them via email with a photo of the plant and let them know that I had misplaced my receipt but did have a copy the credit card transaction. All they did was throw store policy at me and said without the receipt that couldn't honor the warranty, but that they had plenty of Sky Pencils there for me to buy another if I wanted to. 10 years of being a loyal customer and the very first time I ever needed to return a plant this is how they treated me! Well, I will be purchasing another Sky Pencil, but it won't be from Ed's Plant World as they have seen the last penny from out of my pocket!!

I worked with Johnathan to put in some new landscaping and a putting green at my house and the project turned out wonderful! Highly recommend Ed’s plant world.

This signs clearly say they open at 7:30 it is. A good place , they just always late i had to wait for an hour outside not only the first time , nor the 2nd , also the 3rd time , nothing personal just pay attention to your schedule