Appliance Repair reviews in Gaithersburg, Maryland

AWESOME Round 2:
Our dishwasher started smelling like something was burning, so we immediately shut it off. I suspected an issue with the heating element, so we selected a highly reviewed appliance service online. Little did we know, we had actually used them before when our refrigerator stopped cooling!

Just like last time:
We called and were quickly connected to an initial contact person who was friendly, knowledgeable, and ready to help. She was able to schedule a same-day visit, but since we had an appointment that evening, CASPI arranged for Alex (CASPI / Fuse Appliance Repair Service) to come by on a Saturday afternoon. Alex was polite, professional, and friendly—and yep...he was very careful to put on clean shoe covers. He quickly diagnosed the issue as a damaged heating element but took the extra time to make sure there were no underlying electrical problems that could have caused it.

While Alex went to another appointment, his manager picked up the necessary part. Alex returned later the same day and installed the new heating element. He worked efficiently, double-checking and verifying everything he did along the way.

Other info:
Service costs, including parts and labor, were clearly explained upfront and were competitive with industry standards. We had completely forgotten that we’d used CASPI before—and had given them a 5-star review for a different appliance. This is our second 5-star experience with them, and we’ll definitely be keeping their number in our contacts list for any future repairs.

Danny was great. Arrived within 3 hours of our initial call. Quickly diagnosed the problem, replaced disposal & was gone by 4:00. Second time he has serviced us.

Repairman was very knowledgeable and respectful. He is still searching for a replacement part but I trust he will not overlook any possibility.

I left coins in my pocket during a wash and they were all stuck under the plate of the washing machine. I couldn’t remove the plate so I called CASPI Appliance Repair. They came out the same day and removed the coins for me. They also gave me a tip for cleaning the washing machine using vinegar and bleach. I was paying for these small pods to throw in the washing machine and running them through the clean cycle. This is going to save me a lot of money in the future.

Service was excellent and the technician was very nice. CASPI is now on my speed dial in case I ever need them again

Thank you

Eltan was very good He did a diagnostic visit and gave us some great recommendations. Fuse was very responsive to our situation.

My experience with CASPI Appliance Repair was absolutely 5 Star! From my initial conversation with David, to the service appt with Eltan and Alex, I felt like I was in excellent hands. They kept me up to speed on the problem with my LG refrigerator and the necessary means to fix it!

Fuse Service Appliance Repair was very quick to help us out and walked us through the process to make a warranty claim on an LG fridge. They had the part in stock so we didn’t even have to wait for LG to ship the part to us. Only 3 days from their initial visit to repaired fridge. We will definitely be saving their business card for future calls.

Hello Fuse Service Repair, Nick B provided outstanding technical expertise, patience, and precision -- this repair was handled with true professionalism. Thank you.

Very happy with repair service and team. Daniel was professional and efficient with repairing my dishwasher. Pricing was fair and included a warranty.

Alex was very kind, professional and on time. He was very accommodating to my busy schedule. I would definitely recommend Fuse for appliance repairs.

Daniel came on time, offered a resolution and a back up plan if that did not work. His resolution worked and was completed to my satisfaction. He cleaned up after as well. I recommend him without hesitation.

Bob was excellent! He arrived right on time, was extremely professional, and clearly explained what needed to be fixed with our dryer. He took the time to walk us through the issue and made sure we understood the repair process. It's rare to find such reliable and courteous service—highly recommend Bob for any appliance repair needs!

Very good experience with CASPI appliance repair while fixing my washer water leakage. They explained me problem and steps to fix it. Price is also reasonable.

Excellent customer service. Efficient and thorough and kept work area clean. Response time was impeccable. I would definitely recommend to anyone. Original parts used. Awesome warranty with repair.

Daniel repaired my refrigerator, replacing a fan and removing two clogs in the water drain line. He was excellent to work with - professional, reasonably priced, and informative. I highly recommend them!

Alex A was great! He diagnosed the problem, picked up the part and returned same day to finish the job! Thank you so much for your great service. I will use Fuse and recommend Fuse in the future:)

If you want to a service from team who actually know what they’re doing and deliver great quality for a fair price, you can safely go with these guys.

Bob is excellent. Very knowledgeable and professional - explained everything to know and did a great job. The scheduling process is easy and efficient. Thank you!

Alex was the technician and he was very efficient, arrived with the tools and the parts to complete the job in one visit, that didn’t take long. I am very satisfied with the company and Alex, will surely be calling on them for all my appliance repair needs

Nick was great! Easy to contact, very thorough and he did great work!

Scheduled same day dishwasher repair. Technician was prompt, professional, and knowledgeable.