Appliance Repair reviews in Hyattsville, Maryland

I am only giving it a four because of the amount of time it took. It’s been over a month since my initial repair request. The company canceled last minute on me three times which caused me to miss out on business due to being at the home between 7a-6p. The technician was great, company sent another technician while original was on vacation and he didn’t service my appliance, didn’t look at the notes or the codes to find out the previous tech already put in the initial part but the switchboard needed to be changed now.

Very nice, polite and professional but most of all knowledgeable about my particular machine.

Tariq was exceptional—punctual, courteous, and extremely thorough. He walked me through the entire service process, clearly explaining the work being done, the pricing, and future maintenance options. While I’ve had great service from Sears before, Tariq set a new standard with his clarity, patience, and professionalism. He provided the service and left me feeling confident and well-informed. Truly outstanding service.

Technician is polite and knowledgeable however, he put his feet (Shoes)on my kitchen counter while trying to repair the microwave door.

Mr. Safiullah M. was very efficient and diagnosed and fixed the problem with my Dishwasher. He explained the entire procedure to me and gave me prevention tips for efficient machine performance.

I was very satisfied.

Tech arrived on schedule, thoroughly examined machine and presented options. Based on his recommendation we opted for a new dishwasher. The old Kenmore washer was purchased about 25 years ago (not bad).

The technician was on time, polite, professional and resolved the issue.

Aaron was amazing!!!
He was highly knowledgeable, friendly, answered my many questions and made it clear what next steps I should look to happen over the coming day or 2. And they did, just as he said.
Please thank him for his outstanding service!

Scam alert!
The waterline for our icemaker was detached.
Visit 1 - "we need new parts"
(Tech offered to commit fraud by selling us an annual home warranty - then, he said "the repair would be covered under the warranty." We declined)
Visit 2 - parts installed, but waterline not attached.
$695 bill.
Visit 3 - that will be an additional $295

Does this look like a $900 repair to you?

The tech was early and professional. Before beginning the repair he fully explained procedures and cost saving options. He was pleasant and preformed the repair diligently to satisfaction. To complete the session he explained the guarantee and how to report any issues. I was served and on my way!

Service Tech was prompt and thorough. He even took the time to explain things

Abdul was print, extremely thorough, patient, kind, respectful and observant. He took the time to explain the issues to us.

Great work. Very professional and gave detailed information back to me about the issue I was having.

The Technician was timely, polite, knowledgeable, explained to me the issue, and was thorough in resolving the issue. I recommend that the Company grant for a pay raise for this gentleman. Thanks

Sears realize too much on AI and AI assistance for customer service satisfaction. It is very frustrating.
This was a long journey over nine service calls. weeks waiting for parts to be ordered and received. When received the part was broken and not operational so it and had to be reordered Suffered through multiple service calls being canceled and rescheduled with no regard for my time. . I felt like I had no control and no one listen until the very end when I had to forcibly raise my concerns to a customer service representative who listened. I however am glad that the unit is repaired and is working properly now. I will weigh my options for the future. Thank s Sullah for his work repairing the unit.

The technician was quick and spot on addressing the issue which was my thermostat from Vivint which I do not recommend. Thank you Sears for sending out a true professional.

He is knowledgeable, polite and very detailed. He took his time and explained everything. I would highly recommend him. He is an asset to Sears!

Excellent service. The gentleman was very professional, knowledgeable and explained everything in clear and concise manner. He realized the problem and realized that the first had overlooked. The repair person is definitely an asset to your company.

It was a lot to fix my washer but you could not ask for a better technician. Thank you for sending this gentleman and his helper they were both top notch

AWFUL SERVICE FOR MY KENMORE RANGE!!!!

I give this technician Safiulah M. a zero. He has not come to fix my range.
My appointment has been rescheduled twice.
I need my range fixed or replaced.

I waited all day on 2/22/2026 and 2/23/2026.
I don't think he can fix my range.

Your technician is on the way to service your Kenmore Range. Order Number: 000708413414821
Your Range technician is:
Safiullah M.

The tech took the time to search and find the the parts for my dryer. I am very grateful for him coming to service my dryer. He did an outstanding job. Thank you for doing a great job. Now that’s how you give good service.