Home Services reviews in Kensington, Maryland

Winston's (now part of Ned Stevens) provides good service. But their team used gas-powered leaf blowers to complete the work at our house, even though these are now illegal in Washington, DC (because of noise and climate-related emissions). I will be requesting that they switch to battery-powered blowers before using their service in the future.

Winston's was taken over by Ned Stevens. Winstons was great but Ned Stevens sends non-stop pressure mailings and emails and phone calls about replacing the gutters. They identified a problem that doesn't exist and even though I keep telling them what I see when it rains, someone who has never been to our house tries to sell us all new gutters. During the cleanings, Ned Stevens accidentally (I hope) bent our gutter causing a high spot over a window well and flooded our basement. The fix was not to replace the gutters, but to straighten the gutter that Ned Stevens bent.

They did a thorough job of cleaning the gutters and removing any debris & leaves that fell to the ground.
They briefly used gasoline-powered blowers which are banned in Washington DC, and although not a major issue with me, some people would object!
All-in-all, a job well done....

Winston’s has been caring for our gutters for years. They are reliable, affordable, professional, and are always looking out for our house. Not just the gutters and downspouts, but the roof and siding, too!

The crew cleaned the gutters thoroughly, flushed them our and cleaned up all the debris, placing it in a paper bag that went out with Montgomery County trash collection service. They identified a problem with drainage of a downspout that we will now have taken care of.

I was not given an option to schedule or cancel my cleaning; instead, Winstons simply showed up at my front door suddenly and started cleaning after sending a text message 10 minutes prior. they later claimed that they did this because their team was "in the area." i did not want this service but was charged for it anyway. after speaking with a manager, they refused to do anything. i will not be using them again and cannot recommend their services due to total lack of professionalism and common courtesy.

I've been using them for years. You don't need to be home. They'll give you a time frame that they'll arrive. They have ALWAYS cleaned up around the house and yard where some of the leaves will fall onto the ground. Very polite. Highly recommend

Having my gutters replaced has been a huge hassle with this company. It’s taken 4 trips in part because the communication and notes left for the technicians doing the job is extremely poor. And then, when they arrive, they have repeatedly missed gutters that needed replacing. It’s taken a lot of my time calling back and forth trying to get things right. This has not been a good experience.

I had a gutter problem but could not precisely identify it. Ned Stevens (Winston) detected and identified the problem as part of a regular gutter cleaning. They offered a cost effective solution and then with authorization to proceed, quickly undertook the needed service. Excellent result! Kudos!

Winston's was a local business I used to clean my gutters for many years and they were terrific. Ned's is a private equity owned business based who knows where that bought them. As far as I can tell my gutters still get cleaned. This time they left a door hanger saying they found an issue. When I called, the Ned's office did not know what the issue is and said they would call me when the info came through. A week later I have heard nothing but I have got many emails upselling other services. And daily reminders to review them so here it is.
(Winston's would have left a note explaining the issue, btw.)

We have used Winston's for a number of years now for gutter cleaning. They are reliable and efficient and do a great job. I like their program where they set up four cleanings a year. They remind you when it is time for a cleaning and you pay each time. It's great.

Winston's was a total disappointment. They so carelessly dumped so much detritus on their first visit that they killed plants. On the second visit, they said they would clean the entire flat roof and remove what comes off. They didn't. They bagged 6 bags worth (yes, a lot) , but left the rest up against the house, including all the way around the back of the house. The person who came to do the work was angry and rude, and the people on the phone disregarded their commitment and recommended we hire someone to clean it up. Not helpful. I will never recommend them to anyone.

Three ninja warriors showed up on times and climbed all over our house cleaning our three foot deep pile of sticks and leaves from our roof valleys and gutters. One of the warriors pulled out ten years of dryer vent lint and debris with a brush and vacuum. They finished the job in two hours and filled 4 large lawn bags with all the trash and placed it by the curb. All in all, a superb job at a fair price. They will be back!

They were supposed to contact prior to arriving, they didn’t. I did not know they were here until they were climbing on roof. They used a leaf blower to clear gutters followed by a hose. Leaves were blown everywhere, on car etc. No clean up afterwards. To be fair there were tons of leaves on the ground already, the yard was a mess under construction. One of the reasons it was so important to contact prior to arriving so things could be put away, not get covered in debris, tools wet in a couple places. All I needed was 15 min to tighten up and it would have ok, that part anyways.
it seemed like these guys are piece workers sub contracting with Ned Stevens,, in and out as fast as possible.
When gutters are cleaned I expect the cleaners to maintain some control over most of the junk coming out, normally it’s put into bags as they go not blown out all over and left where it lays.
They wire all the saftey equipments, hard hat, harness. Not once did either of them tie off anywhere, harness was for decoration I guess, definitely didn’t use it.

This is now Ned Stevens. Like Winston’s they do great work and clean up what falls on the ground. Unlike Winston’s, you never know when they will show up including at 8 am. And every fall they arrive at our house when few leaves have fallen so you either need to wait until December or January or need to schedule and pay for any extra gutter cleaning.

They did a great job cleaning the exterior of my home. The siding is white instead of green, and the windows sparkle.

First time cleaning - I found Ned’s too hard on marketing and sales. On my first call to schedule a cleaning they pushed hard to get me to schedule 4 cleanings a year. We lived in a similar home for 40+years and never had 4 cleaning a year (and never had the problems the sales guy described). We just moved in and only wanted an initial cleaning. 2 men did show up within a few days cleaned gutters and downspouts. They left me a door tag stating they found an issue (of course). When I called to follow up I got more hard push to replace 40’ of gutter and a reminder that I had not scheduled my “Fall” cleaning. Sell sell sell. I will get a second opinion before replacing almost $500 worth of gutters (although when I gave the sales guy pushback he told me he could give me 20% off on a promotion). Somehow I don’t trust this company.

This was the second time Ned Stevens cleaned my gutters. The first time I wasn’t home, but slates were broken. When I called, they said they weren’t responsible, the slates must have been broken before they got there and that their crew knows not to get on slate roofs. Well they just came again and I was home.They walked all over my slate roof and the management response when I called was to say they would need to raise their rates to cover liability. They were not professional at all. I previously used Winston’s and was pleased with the work.

They are OK, seem to do the job just fine. They couldn't give me a good schedule of when they could perform the work, except for a few hour notice. This is a rental property, so I could not get out to turn the water back on for them. They can do a dry cleaning, so all was not lost.

They got the job done in a quick and timely manner. Only downfall is that the price quoted over the phone didn't match the final cost, there was a additonal $25 and they do not supply a final invoice of the cost breakdown. Regardless I would probably use them again, recommend they supply photos of before and after to customers for better service.

I apologize for any mistakes I am making in this letter. I had a cyst removed from my finger in-well. I had a little bit problems communicating with somebody in your office. He was trying to explain to me why I needed to have a certain pipe scoped out and I did not understand everything he was saying. He seemed to be a little bit perturbed with me I think he hung up I was trying to find out why I needed this particular type of service and whether it was guaranteed or not and he took offense at that obviously. I think when I looked back problem was telling me that cleaning out the pipe as possible but the pipe might not be in good condition. Therefore I would spend approximately $250 to do something that didn't work. I think what he was trying to tell me that I didn't understand that clearly that putting in a new pipe wall to the street as a drain would cost me even more all I wanted to do was really have my gutters cleaned out which previously with Winston cost me go little more than $100 less the matter that it was $150 with last year's with somebody else. If you would like to keep me as a customer you should try to understand that not professionals in this kind of thing happens very rarely like to have some sort of guarantee that this the work and how much would it cost me to have that pipe installed underneath the garden

Sorry for any mistakes that I am making. I can’t type today because my finger’s in a cast. The Merry Christmas and happy new year and I hope somebody will call me back to give me a more exact prognosis.

Jerome Barry