Plumbing reviews in Lanham, Maryland

Excellent, professional, & prompt service. I would definitely recommend TCK to anyone needing plumbing assistance.

Ive used TCK plumbing on several occasions. He provides a good professional service and very friendly as well. i recommend their service.

Great Plumbers with reliable service!!
Rashard did an amazing job keeping me updated throughout the whole process.

Hands down the worst experience with any service company I’ve had. My home appliance insurance sent them a work order, they never reached out to schedule an appointment. Upon calling them, they said they can only do a weekday at a certain time frame. I requested for flexibility, none given. My husband took the entire day off to ensure that someone was there when they came. They never called me the day of. I reached out to them just to get told that the technician can’t make it today anymore. Lost an entire day waiting and no communication from them. When I asked for alternatives as we are losing a day of work, the lady had absolutely no sympathy and could care less. The worst company I’ve ever dealt with.

I was directed to this company by HomeServe due to a plumbing issue. On Friday, March 6, 2026, at around 2:30 PM, I received a text message stating that they had been assigned to my ticket and would be calling me shortly. No one ever called.

On Monday, March 9, 2026, I called them myself to follow up. The young lady who answered the phone was extremely rude. She told me my appointment had been scheduled for Tuesday, March 10, 2026, between 12:00 PM and 4:00 PM. When I explained that no one had contacted me to inform me of this appointment, she simply replied, “Well they said it was an emergency.” If this was truly a water emergency, I would think they wouldn’t wait three days to address it, and at the very least someone should have contacted me to let me know when to expect service.

I asked if someone was going to contact me to confirm the appointment since I would need to make arrangements to take time off work. Instead of answering my question, she either muted me or placed me on hold without telling me. I was left sitting in silence and had to repeatedly say “hello” before she would return to the line.

Whenever I tried to ask questions to better understand what to expect—such as whether the plumber would arrive with the valve that HomeServe said was needed, or if the visit was only to assess the situation and I would need to schedule another day off—she continued to put me on hold. Each time she came back, she ignored my questions and simply asked whether I wanted the appointment or not.

Her tone throughout the call was rude, dismissive, and unprofessional. At one point I told her that this did not feel like good customer service. She ignored that comment as well. I even asked if she felt we were having a good customer service experience, hoping it might make her aware of how the interaction was coming across in case she was simply having a bad day. Her response was, “I will not answer any personal questions,” which confused me because I had not asked anything personal.

She continued to ignore my questions and respond with long periods of silence. Eventually, I asked to speak with a manager. She told me her manager’s name was “Lue, Lue” and that the manager would have to call me back. Throughout the call she repeatedly muted me and sounded as if she was speaking to someone else.

At that point I decided to cancel the service call and told her I would contact HomeServe and request a different company. She did not seem to care and again went silent. I said goodbye, but she never responded, so I hung up.

Based on this interaction, I would not recommend doing business with this company. If this is the level of professionalism provided by the front-line staff, it raises serious concerns about the overall standards of the company.

I unfortunately got assigned to this company again from my home warranty! And just as i recall they are so UNORGANIZED! My husband took off work to fulfill their window of 11-2. Come 1:45 pm no call nothing. I call and had a hold time of 10 min. As I’m holding i call from office phone. Same aloof front desk girl answers and didn’t even know she still had me on hold. Tells me sorry plumber hit a snag and cant come anymore! I mean unacceptable when my husband had to take off work. Also more importantly why didn't you call to at least inform us??! Why didnt i have to call when my window time was over. Dont do business with this company. The last job took them a month with different contractors every time and everyone of them had different opinions and things they said they needed to order. And forget the front desk. You might as well talk to a wall.

Terrible customer service! I took the afternoon off because a technician was scheduled to arrive at my house between 1-4pm, but at around 1:30pm, I received a call saying there was a big problem on an earlier job, so my appointment needed to reschedule. Normally, I’m very understanding in circumstances such as these; however, they had already not returned a few of my previous phone calls. I asked to speak with a manager, and was told Lulu would be calling me back. I’m 99.9% sure I will not be receiving a return call, but I’ll update this post if I do. I would recommend you take your business elsewhere.

EXCELLENT... GREAT JOB, TIMELY SERVICE! THANK U SO MUCH!

The best company in the dmv

Service was Outstanding!!
Always ask for Michael H., Christopher or Christian!!! Very Professional and Knowledgeable!!

Quick and accurate diagnosis and repair. Along with Customer care and courtesy.

I have worked with Shawn M. several times. I have had water heater replaced, toilets replaced, and sump pump pipe repair.

Absolutely terrible company. Does not show up for appointments. Does not communicate. Could not properly investigate a plumbing repair. I would suggest calling a plumber who can operate their business with competence.

I received excellent service, as well as I received great knowledge that was not offered to me by the many professional that came to look at the same issue!

I was getting back ups in my main line every single month, after who know how many company’s and plumbers my insurance contact HAYNES PLUMNING and they send CRISTOPHER out, what a very professional young man, he find out an old “CUSTOMIZED COMBABULATOR CONNECTION” on my main line (see pics) he replace it and is been 6m without back ups

Haynes plumbing has always helped me with my plumbing needs. Everytime they get the job done in a timely manner. Would recommend to anyone in the DMV area.

We’ve been using Haynes plumbing since 2006. Excellent long term plumbing staff. Highly recommend

I had a confirmed appointment with this plumbing company today between 10 a.m. and 2 p.m. to address a leak at one of my rental properties. My tenant rearranged their schedule and took time off work to be there. Despite that, the company canceled the appointment.

I missed their call while I was on another line, but called back immediately—still well within the scheduled arrival window. They informed me that if no one answers their call-ahead notification, they cancel the appointment. That’s an absurd and customer-hostile policy. Why bother confirming a multi-hour arrival window if the technician won’t show up unless someone answers the phone at the exact moment they call?

The person I spoke with showed no interest in helping. There was no apology, no effort to reassign another plumber, and no flexibility to send someone later that day.

I own a construction company and have worked with many plumbing contractors over the years—I’ve never encountered anything like this. This plumber was assigned through HomeServe, not chosen by me. If they’re ever assigned to your job, I strongly recommend requesting a different provider.

Just had Michael in to fix our disposal, and he could not have been a nicer gent to have in the house, he felt like an old friend. He fixed the issue, told us what had caused it, and even left a tool to fix the issue should it crop up again.

Fantastic work, great guy doing the work, and a well deserved 5 Star.

Professional and friendly, on-time service. They let you know accurate arrival times. They clean up behind their work. I prefer Haynes plumbing when it comes to servicing any home.

Haynes called to let me know when they were on their way. When re-routed for traffic they called to warn me it would be 10 minutes later. I appreciated the communication. Michael was very personable and fixed the problem. It was a pleasure dealing with Haynes and I will use them again if needed.