Reviews of local pros in Laurel, Maryland

Calling customers before 7 am on a bank holiday is not good business practice.

Would never ever recommend this fuel company, ordered fuel on Wed, was told would be there Thur or Fri, you guessed it no fuel, called Sat morning was told fuel would be here Mon morning, you guessed right again no fuel, here it is Wed and still no fuel, called and cancelled fuel order. Went with a company that comes when they tell you. So BEWARE of Laruel Fuel, terrible company!!!!!

Without a doubt, the best oil company we have ever dealt with. Impeccable service. I highly recommend them.

They were good in getting oil to us in a bind but trying to get a consistent filling, timely responses, a repair and up to date technology seems to be a challenge for them. They don't seem to want new business unfortunately.

I just want to say thanks Scott and all the guys
Best company !!!
It hard to find. People than care and not just see us a $$$
But. Laurel oil. They make you feel like you calling a friend and you know. He will be there for you So God bless you all for helping us 👊👊

Great company! They are always responsive. Excellent at servicing furnace without always saying, "Oh, you need a new system." Definitely the best around.

I am new to Maryland and was referred to this company by someone locally. I've never heated with oil in the past so I've had to call at least 3 times since May for clarifications. When calling today for refilling, I asked questions for future needs. I was spoken over, down to and yelled at. I advised the rep of the disrespectfulness of his communication. However, he continues. To avoid escalating the issue and getting a resolution, I asked to speak with someone else 3 times. When finally sent to someone else, I was immediately met with a harsher and disregarding tone. I asked if this was the way all customers were treated and this person replied no just ignorant ones. This was the last straw for me. I found out this was the owner. Needless to say I've found another company. Even if the price increases, I will not be subjected to such disrespect. Worst experience EVER!

I have never had poor service from Laurel Fuel Oil's delivery service. My gripe is the cost of heating oil in Montgomery County. There is little competition here and our heating oil price is the highest in the country.

Why is this?

Congress just tripled the tax rate for heating oil in one year and no body said boo. I bought a wood stove and saved by only having to fill my tank once this winter, but it still bugs me that our heating oil price is higher than road diesel in this very area and the only other company who delivers here is Burtonsville Fuel Oil and it's the same price as Laurel. I understand companies having to make a profit but I feel we are being ripped off....

Great service!! I needed some fuel on an emergency one-time basis and they were one of the few that would help because we didn't have an ongoing contract. They were also the cheapest we found, and would have come out the same day if we needed but we said the next day was fine, and they were here by 9:00 am the next day and got us what we needed.

Worst experience ever! The person sent to fuel our tank was rude and RACIST. My elderly father asked him to please remove his filthy shoes because I have a 15 month old and he plays on the carpet and he refused. I called the company to ask for this persons name and the representative over the phone, Rob, would not provide me with a name. Asked me that if I had a problem with him too, another rude disrespectful and unpleasant individual. I regret doing business with them. There are plenty of fuel companies in the area.

I have always been proud to use Laurel Fuel to service our furnace. In fact, they have been servicing it for years. Unfortunately, we don't get oil from them because their oil price per gallon is too high, but their service has ALWAYS been impeccable. Until today. I have never been treated with such disrespect over the phone. And, what upsets me more is that I talked with four different people (two of them owners) and not one of them told me that I couldn't get my furnace serviced because the last time I purchased oil was in 2015. Well, you didn't say that when you jumped started my furnace four weeks ago to the tune of $120 and the tech was only at the house for eight minutes. You didn't have an issue when you replaced my furnace motor last year. NOT ONE person told me. In fact, today, I was told: "Ms. Henderson, since you won't be home until 4:15, I will call you to let you know when a service tech is on the way. We can't have you without heat." I am actually due another oil delivery and they could have said, "Ms. Henderson, we actually don't service those who aren't oil customers." Do you know how many times they have serviced my furnace and I didn't know that? I probably would have said, "Well, how about you deliver oil, too, because I need my furnace serviced" but I wasn't even given a chance nor the option, and I am actually glad now. Laurel Fuel Oil & Heating Company was scheduled to come to my house around 4:15 to service the furnace (this co. has been servicing my furnace for years). The plan was for them to call me when on the way. Around 4:20, I decided to call Laurel Fuel to make sure I hadn't missed their call. Praise God I did because they weren't going to come after all. Um...WHAT??? Oh, and no one called to tell me. You see, I don't purchase my heating oil from them because the price per gallon is too high. I actually purchase my oil from Husky Heating & Oil (off of Red Branch Road) because the price per gallon is a lot cheaper. The only issue with Husky is that they sub out their service calls, which is one of the many reasons why I use Laurel Fuel. Well, apparently, they didn't want to service my furnace today because this afternoon, someone realized I hadn't purchased heating oil from them since 2015. Um...WHAT??? Are you serious??? You didn't have a problem when I called this morning and several times during the day. To my surprise, when I called Laurel Fuel @ 4:20, after talking to several different people, a tech person got on the phone and said the following: "Ms. Henderson, we didn't know you weren't getting oil from us, so we can't service your furnace. It was an oversight for us that we just figured out." WHAT? Since when? "That has been our policy for 25 years and it is on our website." Why didn't anyone tell me? Was someone going to call and let me know? "Well, we would have gotten around to calling you tomorrow or sometime!" Well, guess what? There is no need to call me ever again!!! And, you best believe that everyone I know will know what horrible customer service I received today. I have always held Laurel Fuel in high regard and have recommended them to any and all, until today. Thanks, Laurel Fuel Oil and Heating Company for letting me know that you no longer need my business. Thank you for letting me know that honor and good customer service doesn't mean anything to you. Fool me once, shame on you. Fool me twice...NOT. You won't have a chance to fool me twice. Thanks, Husky Heating Oil, for answering my call and getting me in touch with your service tech who called me back within five minutes. He sounds awesome and I look forward to meeting him and having my furnace fixed. Now, because Laurel Fuel Oil & Heating Co. didn't tell me, I will be sitting under blankets tonight. No class. No respect. No honor. No care. This company does NOT care, and their oil price isn't even the best price in town. Well, neither is their service.

This is the BEST oil company in the DC Metropolitan Area for Service and price. They replaced my oil furnace and it was fast and easy with a Great price. They were so helpful and knowledgeable. I could not ask for a better experience. I will use this company for all my oil heating needs. Thank you.

Just had a very pleasant experience out of a potentially terrible situation. We turned on our A/C yesterday for the first time of the year, and when I went into the basement today, there was a pool of water dripping from the A/C unit. I had a tech in the house within the hour, and he quickly and efficiently diagnosed the issue (broken pump), replaced the part and we confirmed the issue was fixed shortly thereafter. The tech was onsite a total of 30 minutes, and answered all of my questions pleasantly and expertly. I highly recommend Laurel Fuel Oil and their stellar staff.

Delivered 100% what they promised! Scott from Laurel Fuel came out to our home as we were looking at replacing a 50+ year old furnace. It's pump had blown and hey, it was pretty old. Scott looked it over and suggested keeping it and giving it zones, new pumps, updated plumbing, the whole works. Said they new furnace may save us a little each month on fuel costs afterwards, but not much after they reworked it. Ended up saving us $12-14K and the rebuilt furnace works great. But, this isn't where they ceased to impress. Scott gave us a quote, and then during the job they ended up doing some needed additional work that brought the final above the quote, which I was willing to pay. Scott called us out of the blue (later that day after we paid over the phone with someone else in their office) and said he was honoring the quote and would put the credit towards future fuel deliveries!!! In this day and age, its hard to find a company that goes out of their way to do the right thing, but the entire group at Laurel Fuel has and now has us as a client for life. Thanks Laurel Fuel!

Over the past 20 years we have used a variety of companies for heating oil and boiler service/repair both routine and in those "holy ****" moments. The owner and employees at Laurel Fuel are by far the most knowledgeable, responsive, customer service focused, and friendly company in the industry. I highly recommend this company.

My wife and I had an emergency when our furnace was no longer working and not providing heat a few weeks back. Fortunately we have an annual contract with Laurel Fuel and Oil and they responded promptly to our need via their 24-hour emergency service. Their technician Tyler was on time and extremely knowledgable. He immediately diagnosed the problem and was able to get us heat shortly thereafter. Unfortunately we then experienced another outage that was unrelated the following weekend also after hours. Once again, Scott and his technicians were able to address immediately. Thanks again to Poist and their team; you guys have always stepped up!

Rob and Ann

This company is excellent. We have always had excellent service and pricing with anyone we have worked with for our home. Thank you Laurel Fuel Oil and Heating!

I had service on my water heater done by Danilo. Genuinely the most kindest and best worker I’ve come across. Showed me exactly what was the problem and what I should do next time to be more careful. Great service from Danilo and Laurel oil and fuel as always

Laurel Fuel is the best. I've been with them for 20 years for heating and cooling. My a/c just went out overnight and they have already been here and fixed it at 9:30 am. Can't thank them enough for their service. And a shoutout to Mason who fixed the a/c this morning.

Had a problem with my heat not working. Called Laurel Heating & Oil on one the the coldest days of this season, to ask if they could send someone out. They were short times to immediately schedule and the person transferred my call to dispatch. The dispatch took my info and I described the problem. They sent a very professional technician over within two hours and removed the air in my line and my home’s heat was restored for all my thanksgiving visitors. Highly recommend LH&O

We were referred to Laurel Fuel Oil & Heating by a neighbor. I feel like we owe the neighbor a finders fee. Their service has been consistently good and reasonably priced. I'm writing this now because Kevin just left after a routine maintenance call. My husband & I looked at each other and both said, "He was amazing" at the same time. Completely professional, thorough, and a fount of information and advice. Generally good company, and today, stellar.