Reviews of local pros in Laurel, Maryland

Wonderful company. One of the best home service companies we have ever worked with. Honest, dependable, and always ready to assist. They have helped us maintain our equipment with thoughtful upgrades. The previous owners of our home used them and told us never to switch. They were right.

I highly recommend Laurel Fuel Oil & Heating Company.

Called at 9pm on a Friday night with temps in the single digits. Great customer service, didn't try to push an unnecessary service call on me, repairmen were timely, professional and informative. Did not gouge me for a weekend/holiday/emergency fee though they easily could have. Mistakenly double charged our cc, but proactively caught it and fixed the problem before we even noticed. Strongly endorse.

Update//Another strong showing of customer service for this family owned/operated business. Needed to get ahead before a heat pump/exterior unit failed. In just four business days had a tech evaluate the system, shop manager provide an estimate (fair price validated by family friend in the business but out of service area), and replacement/repairs complete. Three techs showed up--professional, informative, and competent. I've been using them for six years and they will continue to be my HVAC/oil provider of choice.

It is 9:28 AM. The Blizzard of March 2017 is moving out -- just some ice pellets coming down now. At 8:00 AM I woke up to a cold house. Our oil heating system was not functioning. I called Laurel Fuel Oil at 8:15 AM and explained the problem. I told them that we were not in crisis mode, as we had a back-up kerosene heater, and I told them that we could wait if the roads were bad. (We did not set a time for the service call, but I would not have had a problem if the technician did not get here until the afternoon.) The technician arrived at 9:05 AM and got to work right away. He is an experienced professional and knew exactly what he was doing. The problem was a clogged nozzle in the fuel system. The heating was back on by 9:20 AM. Since I have a service contract, I do not expect a charge.
Laurel Fuel Oil has supplied my fuel oil and has taken care of my service needs for eight years. Their service is prompt and efficient and their prices for oil are competitive. And their employees are polite and friendly.

If I could give 6 stars I would. I found a drip of oil under our 60 year old oil tank and within an hour and a half they are here changing it out for me. Not only that! The old owners of the house used Laurel Fuel and have had the furnace that is original to the house from 1963....a 60 year old furnace and they keep it working like a dream! (and they keep parts in stock for older furnaces, that's HUGE). You call, someone always picks up (how rare is that these days). Amazing service, family run (the owner is here right now). Support local business! You don't get better than them!

We are not use to this type of service. We called our old supplier on Thursday morning but they couldn't help us until the following Tuesday. Laurel Fuel not only supplied our oil on the same day, but was available in the early hours with a live body the next day instead of an answering service. We are grateful and will continue using this company.

On Facebook today 6-20-18 someone posted: "Easily a 5-block long (100s of people) in a Falun Gong support march that started in Chinatown. And an idiot driving a fuel truck in the opposite lane shouting obscenities at them, telling them you go home or elsewhere." I would not use this company until this man is arrested and/or fired.

Great people, in my opinion best around. I live within walking (1/2 mile or less) distance of a different fuel oil company and the other company just is totally disrespectful and rude and can’t be bothered so about probably 20 years ago I switched to Laurel Fuel and haven’t looked back it’s local, family owned and operated and they look out for their customers. Great to deal with all in all. 100/10 recommend

Just installed a new AC system, and installed our oil furnace over a decade ago. Always great service and some of the nicest folks you'll meet. Thanks to Scott, Mason, Caleb, Joe (duct work) for a great AC install. Highly recommend.

So helpful and friendly. Helped me with an immediate oil delivery and didn’t charge an arm and a leg! Gave me troubleshooting advice that solved the problem without having to send out a tech. I’ve had bad experiences with other fuel oil companies and these folks are a cut above. Superior service and expertise. Thanks!

Never do business with Laurel Fuel Oil. They took complete advantage of my elderly parents and charged them while doing so. I had to get involved at the end of the day this happened. I spoke with Scott followed by the CEO, Richard to report an incident that took place at my folks' home that left water leaking inside their porch. The work requested and confirmed was to replace one boiler valve and the pressure/temperature relief valves in the boiler room. However, the technician later shared with me that he was not provided this information from the office and did not have those parts on his truck - yet was sent to my parent's home regardless.

I was not pleased and had already called the office that evening. Scott interrupted me three times and never did allow me to finish my concern before hanging up on me. I called back immediately. This time, Richard, the CEO picked up the phone.

Despite being quite frustrated with my prior conversation with Scott, I kept my cool. Richard proceeded to tear into me for my complaint about the situation and told me he was tired from his very long day and just wanted to go home. These were his exact words. I had shared that water was leaking on my elderly parent's porch floor. He said they would deal with it in the morning, told me (the customer) that I talked too much, that his boiler technician talked too much and couldn't get enough work done because of it, and hung up on me. Wow! It was a complete nightmare of unprofessionalism. I could not get in a word edgewise no matter how hard I tried!

The rudeness and utter disrespect for my family from the highest echelon of Laurel Fuel and Oil combined with their outright disrespect of a customer in this way simply stunning - and there's more.

The same technician showed up at my parent's home an hour later with no forewarning. What the heck?! Regardless, I spoke over the phone with him to assist in trying to stop the leak. I was already in my car on the 45-minute trip to my parent's house as my confidence was at all-time low with the company. This is a home that my father, mother and I built together in 1979. The technician was baffled on how to get the leak stopped. When I arrived, I was greeted with two pints of water on a soaked carpet, a continuing leak, and an improper attempt to undo a water shut-off. The technician left without even cleaning up the soaking carpet!

How did we get here from a handle-valve and pressure relief valve replacement estimate request?

I worked late into the evening after quickly stopping the leak on my own and used our own shop-vac and a fan striving to save the carpet and flooring underneath. All the while, reflecting on how the Laurel Fuel Oil management berated me for reporting the problem, trying to share my complaint (with little success), followed by literally being chewed out and being hung up on by the CEO, Richard in the end.

Trust me, this is not a company anyone should do business with. Unfortunately, I had to learn this lesson the hard way, and hope this review is helpful to all. I regret having to write negative reviews, and rarely ever do. Yet, without doubt, it is my civic duty to so per Laurel Fuel Oil.

I am so impressed with Laurel Fuel Oil and Heating. They responded immediately to the needs of our Buddhist Temple when other providers of fuel oil were not able to say when they could deliver oil. Laurel Fuel Oil said, "we could deliver today." We were in an emergency situation due to a once in 30 year snow Storm and burning fuel at a rate we had never burned it before! We've switched to Laurel Fuel Oil and Heating and look forward to a good business relationship with them.

Amazing customer service. Our heat went out this morning, called Laurel Fuel and our tank was filled and our heat was back on within 2 hours - during the coldest week of the year so far and a very busy time. Debbie, at the office was very kind and communicative. The tech who came out was prompt, kind and ended up filling up our entire tank in the same visit to prevent us having to wait another day. Highly recommend Laurel Fuel.

DO NOT DO WORK WITH THIS COMPANY THEY ARE GOING OUT OF BUSINESS AND HAVE LEFT CURRENT CUSTOMERS WITH NO SUPPORT! I HAVE BEEN TRYING TO CONTACT THEM FOR TWO WEEKS AND NO ONE HAS GOTTEN BACK TO ME. I AM NOW IN THE PROCESS OF REPORTING THEM TO THE BBB AND FILING LEGAL CHARGES. AGAIN DO NOT LISTEN TO ANYTHING THEY SAY THEY ARE LIARS.

UPDATED 2/28
Like I stated the first time you are LIARS. Do not work with this company they prey on people in low income areas to get them to sign up to do work then drop the ball on completing the work. I have attached two pictures from a sales rep (Aaron W.) from Lumeco. In the messages clear as day you can see where he told me false information about the PG country grant. I have more evidence if you want to keep trying me.
Also take all the legal action you want to against me. I will not be silenced.

Techs were informative and friendly. Based on the upgrades or energy saving measures needed, I either got at a discount or free. Very beneficial for homeowners of older homes.

The members of the company were always prompt, professional, with a positive attitude, and with a peaceful demeanor. Lumeco Energy's partners and vendors did good work, and all of their completed projects past all government and utility inspections.
I highly recommend this company.

It’s a pleasure to actually post a stellar review of services and customer service received. Thank you Aaron, Ebony and Jose who made my experience with Lumeco, Pepco and PG County grant program worth while. The free HVAC, heating system, attic insulation cleaning and new insulation was worth signing up for the program.

I highly recommend Lumeco Energy! They’ve provided Outstanding service in my home improvement needs! The Staff are courteous and professional. The Customer Service is Outstanding! Many thanks to Frank B, Aj, Aaron and definitely Mr. Demola! This Program is a Blessing! Thank you all Again! Stay Safe!

I was very pleased with the excellent job that was done in my attic by Joel and his team from Lumeco.

So I cannot beat the help and savings Lumeco gave to me as a customer. I was struggling during this pandemic. Lumeco did everything they said they would do, and more. The receptionist Ms. Ebony, reps in the field, Mr. Workman, and the heat pump technicians are professional and Awesomeness #1!

I received an audit, attic insulation, air sealing, auto-air vent in the bathroom, heat pump and air handler, and the new electrical units for the heat pump. I swapped out my water heater to a new digital/hybrid with an overflow pan (my old unit heater was sitting on the floor rusting). Awesomeness #2!

The Upgrades are all Energy Star efficient and I received a Platinum Certificate of Completion from Pepco to use when I'm ready to sell my home. I just needed a little help and this program is Awesomeness #3!
Thanks, Thanks & Thanks Lumeco Team! 😊

Loved working with Lumeco Energy! Damola was super helpful and followed through on everything. He made it easy for me to get energy efficient upgrades to my home for a good price and even worked with PEPCO to get me the rebates they offer! They are super knowledgeable about all things energy efficient and after their updates to our home we definitely feel the benefits! We highly recommend Lumeco for any home updates or repairs you need!

Lumeco Energy provided outstanding services in my home improvements needs. We were very happy with the entire process which included energy audit, installation, and pre/post-inspections. I am so glad that my neighbor informed me about the Pepco Home Performance program. Lumeco installed the HVAC, attic installation, and fan. They provided excellent customer service, very professional, and on-time. This was a blessing to my family. Thank you, Lumeco Team, especially AJ, Aaron, and Ebony just to name a few. I would definitely recommend Lumeco Energy to my friends and family.