Superior Design & Restoration

Don’t waste your precious time and money. They stretched themselves way too thin and could not fulfill their promises. Their communication is the worst I’ve experienced. I dragged them along for about 10 months trying to get them to finish the job. I was the only one who would initiate communication unless they were trying to collect a check. Every invoice I received was over-billed and I had to fight on the phone to get each one corrected.

⚠️ Homeowners Beware — Save Yourself the Headache (UPDATED AFTER OWNER RESPONSE)
I hired Superior Design & Restoration in Feb 2025 with good intentions. Sadly, this has been one of the most frustrating contractor experiences I’ve ever had. I signed a contract on Feb 10, selected shingles on Mar 11, and from there faced delays, dishonesty, and outright disrespect.

The job was scheduled for Apr 25—then canceled <24 hours before. I was left chasing updates, only to be ignored or misled. Zach (sales rep) was the only helpful person; unfortunately, the rest of the staff, especially Maria and the owner Keith, showed no professionalism. Maria refused to identify herself, talked over me, and claimed materials were ordered—until Dave (another staff member) later admitted they hadn’t been. My wife was also treated rudely by Maria during an in-person visit.

On May 15 (the deadline I gave in my demand letter), Keith called and immediately refused to refund the $7,666.50 we had paid—despite no work being done or materials ordered. It became clear that the company had no intention of resolving the situation.

UPDATE (in response to owner's misleading reply):
Your public response is full of inaccuracies, omissions, and deflections:

You claimed the Apr 25 cancellation was due to weather. False—I have a voicemail from Alex stating a crew member’s family emergency was the reason.

You said I delayed the project due to family visiting. In reality, I asked for it to be completed before guests arrived to minimize disruption.

You said you offered a “partial refund.” That never happened. Each time I raised the issue, I was told “you’re under contract.” On May 15, I calmly asked for a refund. Keith said “No.”

You framed me as hostile. In truth, I raised my voice only after being continually interrupted and disrespected by Maria, who refused to identify herself or answer direct questions.

I initiated every call during this process. Not once did I receive a follow-up unless I demanded it—and the only callback I received came a full week after I sent a formal demand letter. I was left chasing your team constantly, practically begging for answers. That’s not customer service—it’s negligence.

You also claimed I “threatened” police. What I said was: “If you deliver anything to my property without consent, I will call the police.” That’s not hostility—it’s a legal boundary after your staff attempted an unapproved material drop-off. You claimed installation would happen that week—yet Dave confirmed that materials hadn’t even been ordered.

You cite internal admin work as justification for keeping $7,666.50. None of that delivered value to me. No materials. No labor. No roof.

To claim I never mentioned roof damage is false. That was the very reason I hired your company, as verified by my insurance adjuster. Your inaction led to weeks of additional exposure—including three major storms—causing damage you now disavow.

You’ve also ignored my formal request for your liability insurance and bond info, which you're legally required to provide under Maryland law.

And this isn’t just my experience. Another public review details a leaking roof your company installed—met with similar excuses and no accountability. This is not an isolated case. It’s a pattern of poor workmanship, delays, and deflection.

Let me be clear: you don’t want me as your customer, and I no longer want you as my contractor. I’ve said this clearly—yet Keith publicly dismissed my concerns, refused to make me whole, and is now openly admitting to keeping my money, without delivering a single minute of labor or a single shingle.

This is no longer a misunderstanding. It’s a public admission of a company choosing not to do the right thing.

My roof and siding were replaced by this company. The one roof leaked and they fixed it and reassured me no water damage remained. I found water damage below roof and the company said they would repair it but now won’t call me back. I need the area fixed and left hanging even though the company admitted to placing a faulty roof.