All reviews for Dr. Duct Inc

Gal did a great job and very fair price. Prompt and thorough service. Highly recommend.

Gil and Nathan did an excellent job explaining issues I had with my dryer vent (no flexible connection on the back) and installing the new part as well as vacuuming years worth of dryer lint out. Highly recommend for anyone with dryer vent needs.

Gal was awesome. He was punctual and very efficient. He ran us through the images of the vents and made reasonable suggestions for next steps. Overall great experience

Gal was excellent. He was very thorough and Knowledgeable. He walked me through the process and kept me involved in what he was doing. Turned out I had mold and I was not surprised. Highly recommend. Reasonable price as well.

Gal arrived 30 minutes before appointment for air duct & dryer vent cleaning. He answered several questions, returned to truck to get mask/shoe covers (as requested), explained the process & advised against deodorizer if I had sensitivities. I really appreciate that because I am very sensitive to smells. He didn't try to add on services. They also respond to messages in a timely manner which is a plus.

If I could offer any improvement, I'd say slow down a little bit. I know he was eager to get off but I felt like it was rushed. Ask where to put a book, tools, trash.. (dining room table with no cover or donation bag, isn't the best place), if you drop something, pick it up & handle phone calls after the job is done. He also forgot to turn heat button back on but he did respond quickly to the issue. I appreciate that because temps. are dropping. SLOW DOWN!

I do plan to recommend them to two neighbors & others. Maybe it was an isolated incident.

BROKE MY DRYER! Highly DO NOT recommend. Had a duct cleaning on Thursday. Did laundry Saturday and almost blew up my house. When the tech returned the dryer to the closet he completely bent and kinked the hose in two places, restricting air flow and rendering my dryer a useless fire hazard.

Gal ignored me when I called him back because he left my drain pipe clogged from my A/C Unit. He charge me $800 for it and even blocked my number. Stopped answering his phone. As I have to go out my way to have someone else clean it. Had to changed the drain pipe completely and the water had built up because of it.

The majority of my HVAC duct cleaning experience with this company was fairly frustrating and I found them to be extremely unprofessional. I had to reschedule my appointment three different times because the technicians kept failing to show up in the agreed upon 2 to 4 hour window. One of the times, the technician literally just told me "I forgot". Further, it was conveniently not mentioned that, while the "Basic Cleaning" package covers an inspection of the return vents, actually cleaning them costs $99 EACH - which I only found out once the technicians were already in my home. It was also supposed to cover an HVAC inspection but I was never given any information or summary of said inspection being performed. I was told they'd do a "free" sterilization, but I kind of just have to take their word for it since it's not clear what that actually entailed.

The technicians then failed to mention that I'd need to change my HVAC air filter several times in the days following the cleaning as it keeps getting clogged with additional debris that was knocked loose but not vacuumed up/removed. They were extremely careless with my home and furniture and I now have several holes in the wall from their equipment that will need to be patched, as well as numerous scuffs and scratches on my wood floors from them moving furniture around to find vents. They knocked down/vacuumed up some dried flowers I had on my wall (sentimental value), left the front cover just hanging off the HVAC unit, failed to move furniture back where it was, and just generally rushed through the process. None of these things is a big deal in isolation but cumulatively add up to an overall negative experience.

The only good thing I can say is that my vents are cleaner now, but I do not recommend Dr. Duct and will not be hiring them again.